• Deliver polished, professional service via phone, email, and chat • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits • Book and manage customized travel for flights, hotels, and car rentals using GDS systems • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries

• Deliver polished, professional service via phone, email, and chat • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits • Book and manage customized travel for flights, hotels, and car rentals using GDS systems • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries • The goal of this role is to provide professional, seamless customer experience with every interaction.

Role Description Are you ready to ignite your career and step into a future built on growth, flexibility, and opportunity? AO is one of the fastest-growing organizations in North America, and we’re actively expanding our remote team with motivated, high-energy professionals who want more than just a job. At AO, we believe your career should work for you. That’s why we offer a fully remote environment, uncapped earning potential, and a proven system of mentorship and leadership development designed to help you thrive. Whether you’re looking to increase your income, advance into leadership, or create long-term stability, AO provides the tools and support to make it happen. Qualifications - Motivated and high-energy professional - Desire for growth and flexibility in a career Requirements - Ability to educate families and individuals on coverage options - Deliver exceptional client experiences through clear communication and empathy - Collaborate with mentors and teammates to achieve personal and team goals - Maintain a positive, driven mindset in a fast-paced, performance-based environment Benefits - Work-From-Home Freedom: Eliminate commuting and design a schedule that fits your lifestyle - Weekly Pay + Performance Bonuses: Earn consistent weekly income with bonuses that reward results - Union Representation: Enjoy protection, advocacy, and security through full union support - Career Advancement: Clear pathways for growth with hands-on mentorship and leadership training - World-Class Training: Access virtual workshops, coaching, and ongoing professional development - Comprehensive Benefits: Life insurance (including accidental death coverage) and medical reimbursement - Incentives & Recognition: Qualify for leadership conventions, incentive trips, and team-building experiences Interview Process To prioritize convenience and community wellness, all interviews are conducted via Zoom video conferencing.

Role Description This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim. - Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. - Proactively ensure contractor compliance with standards set forth in best practices. - Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices. - Handle incoming and outgoing phone calls and email in a timely manner. - Identify customers’ needs, clarify information, research every issue, and provide solutions. - Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas. - Train contractors and adjusters on all Altimeter products as needed. - Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties. - Assist with catastrophe events as needed. - Perform other duties as assigned. Qualifications - High school diploma required. - Two years of Customer Service experience. - Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook. - Must be able to work in both a team environment and autonomously. - Self-motivated and independently able to prioritize tasks and resolve issues. Requirements - Bachelor’s degree (BA/BS) preferred. - Insurance industry or construction experience strongly preferred. - Previous experience working with general contractors/vendors is a plus. - Intermediate to advanced computer skills. - Strong interpersonal skills and demonstrated ability to work effectively with business leadership. - Problem solving skills, including issue resolution and positioning. - Multi-channel communication and support experience including instant messaging, email, and phone calls with customers. - Ability to stay organized while managing multiple priorities. - Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox. - Knowledge of Claims Management Systems a plus. Benefits - Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program. - HSA Bank with selection of High Deductible Health Plan. - 401K plan options. - Paid Holidays. - Vacation and sick time accruals.