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Customer Support Representative
Location
United States
Posted
86 days ago
Salary
$18 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Support Representative
Alacrity Solutions
Role Description This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim. - Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. - Proactively ensure contractor compliance with standards set forth in best practices. - Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices. - Handle incoming and outgoing phone calls and email in a timely manner. - Identify customers’ needs, clarify information, research every issue, and provide solutions. - Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas. - Train contractors and adjusters on all Altimeter products as needed. - Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties. - Assist with catastrophe events as needed. - Perform other duties as assigned. Qualifications - High school diploma required. - Two years of Customer Service experience. - Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook. - Must be able to work in both a team environment and autonomously. - Self-motivated and independently able to prioritize tasks and resolve issues. Requirements - Bachelor’s degree (BA/BS) preferred. - Insurance industry or construction experience strongly preferred. - Previous experience working with general contractors/vendors is a plus. - Intermediate to advanced computer skills. - Strong interpersonal skills and demonstrated ability to work effectively with business leadership. - Problem solving skills, including issue resolution and positioning. - Multi-channel communication and support experience including instant messaging, email, and phone calls with customers. - Ability to stay organized while managing multiple priorities. - Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox. - Knowledge of Claims Management Systems a plus. Benefits - Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program. - HSA Bank with selection of High Deductible Health Plan. - 401K plan options. - Paid Holidays. - Vacation and sick time accruals.
Job Requirements
- High school diploma required.
- Two years of Customer Service experience.
- Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
- Must be able to work in both a team environment and autonomously.
- Self-motivated and independently able to prioritize tasks and resolve issues.
- Bachelor’s degree (BA/BS) preferred.
- Insurance industry or construction experience strongly preferred.
- Previous experience working with general contractors/vendors is a plus.
- Intermediate to advanced computer skills.
- Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
- Problem solving skills, including issue resolution and positioning.
- Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
- Ability to stay organized while managing multiple priorities.
- Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox.
- Knowledge of Claims Management Systems a plus.
Benefits
- Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program.
- HSA Bank with selection of High Deductible Health Plan.
- 401K plan options.
- Paid Holidays.
- Vacation and sick time accruals.
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