• Respond to customer inquiries promptly via Gorgias and other designated support channels (email, chat, etc.) • Resolve customer issues such as cancellations, refunds, changes, and exchanges in Shopify, Aftership, and 3PL warehouse management platforms. • Assist customers with questions related to orders, shipping, returns, exchanges, product availability and general policies with professionalism and accuracy. • Communicate with our third-party logistics & fulfillment partners to identify, escalate, and resolve incorrect or problematic orders. • Maintain response times in line with SLAs set by the Customer Support Manager • Partner with the broader eCommerce team to identify customer experience challenges, pain points, and recurring issues, driving effective resolutions and continuous improvement. • Stay up to date on product releases, promotions, and website updates to provide accurate and timely information. • Support high-volume periods including product launches, major drops, and peak seasons as well as critical holiday sales periods such as Christmas, Black Friday etc. • Document customer interactions and resolutions accurately within our internal systems to ensure alignment across teams.

This is a remote position. We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support. Requirements - Previous experience in customer service, hospitality, call center, or administrative roles preferred - Strong written and verbal communication skills - Comfortable working independently in a remote environment - Basic computer skills and ability to learn new systems quickly - Reliable internet connection and a distraction-free workspace - Strong attention to detail and organizational skills - Positive attitude and solution-focused mindset Key Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist with service requests, scheduling updates, and general account support - Provide clear information about available services and options - Maintain accurate records using internal systems and CRM tools - Resolve basic customer concerns and escalate complex issues when necessary - Follow internal processes to ensure quality and consistency - Support team initiatives and ongoing customer experience improvements Benefits Benefits - Remote work flexibility - Competitive pay with performance-based opportunities - Flexible scheduling options - Ongoing training and professional development - Supportive and collaborative team environment - Advancement opportunities based on performance Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Bilingual Legal Customer Service Representative (WFH 11am-8pm EST) Application Deadline: 17 April 2026 Department: Help Desk Employment Type: Full Time Location: Remote Compensation: $23.00 / hour Description We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! Legal Customer Service Representative We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment. Key Responsibilities - Manage a high-volume of client interactions within a structured call center environment. - Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone. - Working with collections agencies via phone to obtain documentation of settlements. - Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. - Uploading these documents to our system. - Other ad hoc tasks as needed. - This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST). Skills, Knowledge and Expertise - Minimum of 1-year office support experience - Possess superior organizational and time-management skills - Must be computer literate: Ability to easily learn the Firm’s case management software - Highest ethical standards and professional integrity - Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties - Fluent in Spanish - Experience with Salesforce a plus Benefits - Compensation is competitive and commensurate with expertise and previous experience - Training & Guidance - Medical, Dental & Vision Benefits - 401K Benefits with Employer Match - Paid Time Off (PTO) - Business Casual Dress Code - An incredible team of smart and supportive people!

We are seeking a Travel Experience Coordinator who thrives on delivering exceptional customer service and personalized travel planning. This role focuses on guiding clients through every step of their journey—from initial inquiry to post-travel follow-up—ensuring a seamless and memorable experience. Responsibilities: - Consult with clients to understand travel preferences and goals - Research and recommend destinations, resorts, cruises, and tours - Coordinate bookings, itineraries, and travel documentation - Communicate clearly with clients before, during, and after travel - Handle changes or issues with care and professionalism - Build long-term client relationships Qualifications: - Strong communication and organization skills - Customer service or hospitality background preferred - Self-motivated and comfortable working remotely - Passion for travel and helping others Client Relations Travel Specialist The Client Relations Travel Specialist serves as the primary point of contact for travelers, delivering high-touch service and customized travel solutions. This role blends customer care, problem-solving, and travel expertise to exceed client expectations. Responsibilities: - Provide exceptional service through phone, email, and online communication - Manage reservations, changes, and travel inquiries - Educate clients on travel options, policies, and promotions - Resolve concerns efficiently and professionally - Maintain detailed client records and follow-ups Qualifications: - Excellent interpersonal and customer service skills - Detail-oriented with strong time-management abilities - Sales, service, or travel experience a plus - Willingness to learn and grow within the travel industry