Guidepoint Global, LLC

Guidepoint Global, LLC, founded in 2003 and based in New York, New York, is an expert network firm that connects clients with subject matter experts across indu

Client Service Coordinator

Location

United States

Posted

67 days ago

Salary

$50K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Client Service Coordinator

Guidepoint Global, LLC

Overview: As a Coordinator on the Client Service team, you will be overseeing all administration withing your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts. This position can be remote within the United States and will be working east coast hours. Who We Are: - Team-oriented and collaborative - Hard-working professionals who strive for excellence - Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint What YOU will own: - Responsible for scheduling bulk telephone consultations for client service teams - Manage multiple client organization requests and respond within a timely manner - Coordinate with advisors and clients to confirm telephone consultations - Leave messages and follow up with Advisors to expedite scheduling projects - Maintain an updated status of client telephone consultations - Qualify Advisors via questionnaire to confirm if they are appropriate for consultations - Follow multiple work streams to help Project Managers organize client requests and track progress on projects - Assist with ad-hoc requests Experience YOU will bring: - 1-3 years of previous work experience dealing in a high call volume environment - Work authorization required Skills YOU will bring: - Attention to detail and excellent follow-up skills required - Strong aptitude for developing systems of organization - Excellent time management skills and able to multi-task - Ability to work as part of a team and independently - Excellent sense of urgency and responsiveness What We Offer: The annual base salary for this position is $50,000 annually You will also be eligible for the following benefits: - 15 PTO Days, 10 legal holidays, and 5 sick days - Comprehensive Medical, dental, and vision plans - 10% 401(k) match, life insurance, paid time-off and parental leave plans - Commuter benefits and a corporate gym rate - Development opportunities through the LinkedIn Learning platform - Friday happy hour, “Summer Fridays”, and free snacks - Casual work environment, team building, and other social events - Option to be full-time remote About Guidepoint: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. #LI-BR1 #LI-REMOTE Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance. Compensation $50,000—$50,000 USD

Job Requirements

  • 1-3 years of previous work experience dealing in a high call volume environment
  • Work authorization required
  • Attention to detail and excellent follow-up skills required
  • Strong aptitude for developing systems of organization
  • Excellent time management skills and able to multi-task
  • Ability to work as part of a team and independently
  • Excellent sense of urgency and responsiveness

Benefits

  • The annual base salary for this position is $50,000 annually
  • 15 PTO Days, 10 legal holidays, and 5 sick days
  • Comprehensive Medical, dental, and vision plans
  • 10% 401(k) match, life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Friday happy hour, “Summer Fridays”, and free snacks
  • Casual work environment, team building, and other social events
  • Option to be full-time remote

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