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ServiceTitan logo
ServiceTitan

The operating system for the trades

Senior Manager, AI Engineering

AI EngineerMachine Learning EngineerOtherRemoteSeniorTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

144 days ago

Salary

$221.4K - $296.1K / year

Seniority

Senior

Postgraduate Degree5 yrs expEnglishPythonPyTorchSQL

Job Description

Senior Manager, AI Engineering

ServiceTitan

• Lead teams in charge of end-to-end development of Conversational AI Agents, from ideation and prompt engineering to production deployment and evaluation • Partner with Product to identify high-impact AI Agent and Chatbot opportunities for workflow automation • Educate the organization on LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences • Oversee data curation, knowledge base construction, and feedback loops essential for successful RAG pipelines • Implement scalable LLMOps frameworks for supporting, evaluating, and securing agent deployments • Research and apply advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities • Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents • Stay abreast of GenAI trends and integrate new architectures to advance organizational goals • Design and scale a high-velocity AI Engineering organization, focusing on leadership development, organizational culture, and global talent acquisition strategies to sustain rapid growth

Job Requirements

  • MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline required
  • 5+ years of experience in ML or AI engineering leadership roles, specifically managing teams shipping production software
  • Hands-on knowledge of modern NLP, Large Language Models (LLMs), Transformer architectures, RAG pipelines, and Agentic workflows (planning, reasoning, tool use)
  • Expertise in vector databases, knowledge graphs, and SQL; experience with handling unstructured text data at scale
  • Strong coding experience in Python (required), with familiarity with modern AI frameworks (e.g., LangChain, LlamaIndex, PyTorch, Hugging Face)
  • Great communication skills, including the ability to communicate complex AI concepts (like hallucinations or context windows) to business stakeholders
  • Demonstrated ability to adapt to new technologies and learn quickly in the fast-paced Generative AI landscape
  • Strong written and presentation communication skills.

Benefits

  • Flexible time off with ample learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training for Titans at all levels
  • Bonusly rewards and peer-nominated awards
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
  • FSA and HSA
  • 401k match
  • Telehealth options including memberships to One Medical
  • Parental leave and support
  • Up to $20k in fertility services (i.e. IUI and IVF)
  • Surrogacy and adoption reimbursement
  • On demand maternity support through Maven Maternity
  • Free breast milk shipping through Maven Milk
  • Pet insurance
  • Legal advisory services
  • Financial planning tools

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