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The operating system for the trades
Senior Manager, AI Engineering
Location
United States
Posted
144 days ago
Salary
$221.4K - $296.1K / year
Seniority
Senior
Job Description
Senior Manager, AI Engineering
ServiceTitan
• Lead teams in charge of end-to-end development of Conversational AI Agents, from ideation and prompt engineering to production deployment and evaluation • Partner with Product to identify high-impact AI Agent and Chatbot opportunities for workflow automation • Educate the organization on LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences • Oversee data curation, knowledge base construction, and feedback loops essential for successful RAG pipelines • Implement scalable LLMOps frameworks for supporting, evaluating, and securing agent deployments • Research and apply advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities • Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents • Stay abreast of GenAI trends and integrate new architectures to advance organizational goals • Design and scale a high-velocity AI Engineering organization, focusing on leadership development, organizational culture, and global talent acquisition strategies to sustain rapid growth
Job Requirements
- MS/Ph.D. in Computer Science, Artificial Intelligence, Computational Linguistics, or a similar quantitative discipline required
- 5+ years of experience in ML or AI engineering leadership roles, specifically managing teams shipping production software
- Hands-on knowledge of modern NLP, Large Language Models (LLMs), Transformer architectures, RAG pipelines, and Agentic workflows (planning, reasoning, tool use)
- Expertise in vector databases, knowledge graphs, and SQL; experience with handling unstructured text data at scale
- Strong coding experience in Python (required), with familiarity with modern AI frameworks (e.g., LangChain, LlamaIndex, PyTorch, Hugging Face)
- Great communication skills, including the ability to communicate complex AI concepts (like hallucinations or context windows) to business stakeholders
- Demonstrated ability to adapt to new technologies and learn quickly in the fast-paced Generative AI landscape
- Strong written and presentation communication skills.
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly rewards and peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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