• Lead end-to-end management of construction for large-scale EV charging infrastructure projects. • Oversee projects involving greenfield and brownfield development, building demolition or renovation. • Manage project schedules, budgets, contracts, and change management processes throughout the project lifecycle. • Coordinate with engineering firms, contractors, vendors, and internal subject matter experts to support project development and execution. • Monitor project progress and communicate updates to leadership and stakeholders through regular reporting and project management meetings. • Identify and resolve risks or issues that could impact project timelines, cost, or quality. • Develop and maintain detailed construction budget forecasts and project schedules.

• Independent management of assigned products • Development and execution of diverse initiatives • Management of approx. 4 individuals and their performance • Leading initiatives as assigned by Team Leads • Providing support and guidance to project managers and coordinators • Analyzing production data and providing status visibility • Documenting and implementing improvements to processes • Primary point of contact for clients on production escalations • Troubleshooting of internal and client-specific tools

• Ensuring that the client receives superior standards of project management and customer service at all times • Delivering all projects on time and within budget in accordance with client requirements • Preparing proposals and quotations • Tracking and controlling all costs throughout the entire lifecycle of a project • Status reporting customized to clients’ needs • Provision of business intelligence, quality & productivity metrics customized to clients’ needs • Running project kick-offs and post-project analysis initiatives • Hosting conference calls between translators, reviewers, and other stakeholders • Working with clients, reviewers, and translators on quality improvement initiatives • Troubleshooting and helping to set standards and processes, continually recommending improvements to maximize efficiency • Central handling of queries and support requests • Capacity planning for internal & external resources • Interacting with linguistic resources, digital marketing specialists, and third-party stakeholders • Onboarding and training new resources and measuring their performance • Supporting clients in adopting and integrating AI tools into their workflows • Assisting other project managers with projects involving AI tools and evaluating their impact

• Lead successful, standard customer implementations across Coursedog’s product suite, working directly with institutional stakeholders • Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies • Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases • Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions • Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes • Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements • Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention