• Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. • Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction. • Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements. • Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication. • Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them. • Monitor client engagement metrics and proactively address signs of churn risk. • Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices. • Support clients in the CIS and Central Asian markets, leveraging cultural and regional knowledge to build trusted relationships. • Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).

Why Ad Vital? Ad Vital is the only AI-first practice management platform built by a surgeon, for surgeons. We sit at the intersection of vertical SaaS and embedded payments scaling rapidly through a major device partnership, with 20+ practices live and a clear path to 100+. This is a ground-floor opportunity. You'd be in charge of client success hire building our function, and enhancing what we've built. You'll have direct access to leadership, real decision-making authority, and exposure to the industry through our Catalyst AI Mastermind program and conferences. After 12 months of proven performance, this role includes equity consideration because the people who build it with us should share in the outcome. The Role You are the person who owns the client experience at Ad Vital from signed contract through long-term retention. You run onboarding, manage client health, handle escalations, and make sure nothing breaks while our CEO is in surgery. You work business hours and you have real authority to solve problems without waiting for permission. Ad Vital is an AI-powered practice management and CRM platform built for aesthetic medical practices plastic surgery, dermatology, medical spas, and cash-pay physicians. We are built on top of GoHighLevel with proprietary technology including EMR integrations, AI voice agents, and embedded payment processing. Learn more at advital.app. What You Own Client Onboarding - Take new clients from signed contract to fully live on the platform within 30 days or less - Coordinate across product, sales, and development teams to remove blockers and hit timelines - Build and refine repeatable onboarding workflows as the client base scales Client Retention & Satisfaction - Own ongoing client relationships your primary contacts are practice managers and staff, not the physicians - Conduct regular check-ins (minimum weekly during onboarding, biweekly for established clients) - Monitor client health, track NPS, and intervene proactively before churn signals become churn - Handle escalations with autonomy - you have authority to make service-level adjustments and resolve issues without waiting for approval Account Growth & Expansion - Identify opportunities to expand the client relationship — Vital Pay adoption, tier upgrades, additional modules - Drive Net Revenue Retention by helping clients get more value from the platform over time - Generate client referral introductions - your happiest clients are our best pipeline Operational Coordination - Triage technical issues: resolve what you can in the CRM platform, escalate development items to the technical team with clear documentation - Serve as the bridge between clients and our product/dev team - translating client needs into actionable feedback - Maintain internal documentation: onboarding playbooks, client configurations, and process SOPs This Role Is Not - Not a support ticket queue. You are not answering help desk requests all day. You own the strategic relationship and the outcomes. You will have our support team to handle all the lower level tech "doing". - Not a junior client success / client support role. You will have a support team member to handle routine items. Your job is to lead, not follow. - Not a role where you wait to be told what to do. We are 20 clients scaling toward 100. You will be building systems while running them. What Success Looks Like: - Onboarding Velocity: New clients live on the platform within 3 days of signed contract - Client Retention: 94% logo retention measured on a rolling 12-month basis - Client Activation: 85% of new clients fully active within 7 days of going live using our proprietary AI-onboarding system - Net Revenue Retention: Track and improve revenue per client over time and establish baseline in first 90 days - Client Health Score: Build the scoring system in first 90 days; maintain and act on it ongoing - Escalation Response: Client escalations acknowledged within 2 hours during business hours - Client Referrals: Generate referral introductions from satisfied clients on a quarterly basis

Why Ad Vital? Ad Vital is the only AI-first practice management platform built by a surgeon, for surgeons. We sit at the intersection of vertical SaaS and embedded payments scaling rapidly through a major device partnership, with 20+ practices live and a clear path to 100+. This is a ground-floor opportunity. You'd be in charge of client success hire building our function, and enhancing what we've built. You'll have direct access to leadership, real decision-making authority, and exposure to the industry through our Catalyst AI Mastermind program and conferences. After 12 months of proven performance, this role includes equity consideration because the people who build it with us should share in the outcome. The Role You are the person who owns the client experience at Ad Vital from signed contract through long-term retention. You run onboarding, manage client health, handle escalations, and make sure nothing breaks while our CEO is in surgery. You work business hours and you have real authority to solve problems without waiting for permission. Ad Vital is an AI-powered practice management and CRM platform built for aesthetic medical practices plastic surgery, dermatology, medical spas, and cash-pay physicians. We are built on top of GoHighLevel with proprietary technology including EMR integrations, AI voice agents, and embedded payment processing. Learn more at advital.app. What You Own Client Onboarding - Take new clients from signed contract to fully live on the platform within 30 days or less - Coordinate across product, sales, and development teams to remove blockers and hit timelines - Build and refine repeatable onboarding workflows as the client base scales Client Retention & Satisfaction - Own ongoing client relationships your primary contacts are practice managers and staff, not the physicians - Conduct regular check-ins (minimum weekly during onboarding, biweekly for established clients) - Monitor client health, track NPS, and intervene proactively before churn signals become churn - Handle escalations with autonomy - you have authority to make service-level adjustments and resolve issues without waiting for approval Account Growth & Expansion - Identify opportunities to expand the client relationship — Vital Pay adoption, tier upgrades, additional modules - Drive Net Revenue Retention by helping clients get more value from the platform over time - Generate client referral introductions - your happiest clients are our best pipeline Operational Coordination - Triage technical issues: resolve what you can in the CRM platform, escalate development items to the technical team with clear documentation - Serve as the bridge between clients and our product/dev team - translating client needs into actionable feedback - Maintain internal documentation: onboarding playbooks, client configurations, and process SOPs This Role Is Not - Not a support ticket queue. You are not answering help desk requests all day. You own the strategic relationship and the outcomes. You will have our support team to handle all the lower level tech "doing". - Not a junior client success / client support role. You will have a support team member to handle routine items. Your job is to lead, not follow. - Not a role where you wait to be told what to do. We are 20 clients scaling toward 100. You will be building systems while running them. What Success Looks Like: - Onboarding Velocity: New clients live on the platform within 3 days of signed contract - Client Retention: 94% logo retention measured on a rolling 12-month basis - Client Activation: 85% of new clients fully active within 7 days of going live using our proprietary AI-onboarding system - Net Revenue Retention: Track and improve revenue per client over time and establish baseline in first 90 days - Client Health Score: Build the scoring system in first 90 days; maintain and act on it ongoing - Escalation Response: Client escalations acknowledged within 2 hours during business hours - Client Referrals: Generate referral introductions from satisfied clients on a quarterly basis

Title: Pharmacy System Specialist -Nutrition & Compounding Location: Chicago United States Job Description: Search Jobs Job Description You're an important part of our future. Hopefully, were also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. Thats Sharing Expertise. Pharmacy System Specialist -Nutrition & Compounding Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Columbus, Ohio, United States, Chicago, Illinois, United States Functional Area: Sales Working Model: Remote Days of Work: Wednesday, Tuesday, Thursday, Friday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 9645 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com Position Summary This role is responsible for maintaining and expanding sales of CAPS 503A products, B. Braun Nutrition offerings, and APEX/Pinnacle compounders. It involves working with existing customers, identifying new opportunities, and supporting B. Braun sales representatives through coaching and consultative selling. The position requires leading presentations, driving growth initiatives, and collaborating closely with internal teams to promote compounding and nutrition product solutions. Candidates should ideally have an educational background in Dietetics or Clinical Nutrition, up to two years of related experience, and be able to travel up to 50%. The candidate should reside in KY, MI or OH. Responsibilities - Maintains and grows sales of CAPS 503A products, BBraun Nutrition & APEX/Pinnacle Compounders, by interacting with established customers and developing new prospects. - Motivates and coaches BBraun sales representatives as it relates to positioning CAPS 503A, BBraun Nutrition & APEX/Pinnacle Compounding opportunities. - Expand new CAPS 503A, BBraun Nutrition & APEX/Pinnacle Compounder opportunities through direct involvement in presentations and consultative sales efforts with customers and BBraun sales teams. Requirements - Bachelors degree in Dietetics - Preferred: Masters of Science, Clinical Nutrition - 0-2 years related experience required - 50% travel required - Valid drivers license and passport Compensation The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. Benefits B. Braun offers an excellent benefits package, which includes: - Healthcare - A 401(k) plan - Tuition reimbursement Equal Opportunity Employer B. Braun is an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here. Apply now