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Professional Services Consultant – Implementations
Location
New York + 1 moreAll locations: New York | Texas
Posted
93 days ago
Salary
0
Seniority
Mid Level
Job Description
Professional Services Consultant – Implementations
Goodtime
• We are looking for a Professional Services Consultant to onboard, train, and grow our new business opportunities in the SMB and Mid-Market segments. • In this role, you will be crucial to getting our new customers off to a great start and ensuring they fully utilize GoodTime's capabilities. • To ensure a smooth and impactful launch, you will provide consulting on best practices and offer creative solutions for tailoring GoodTime's value to our customers' goals. • Successfully lead customer project teams through a multi-phase implementation project plan • Communicate project status, issues, and risks while escalating effectively as appropriate • Use effective training techniques and methodology to communicate complex ideas in a digestible way to drive product adoption • Proactively build and monitor customer experience playbooks; create strategies to address, track, and monitor the results of the playbooks • Maintain an expert level understanding of the GoodTime Hire product (technical and workflow) and recruiting industry to identify new opportunities • Utilize internal tools to track customer plans, engagements, and their results • Track the right data at the right time, so information about the customer is always up to date, accurate, and provides transparency on the health of our customers • Experience managing and collaborating with 3rd party consultants
Job Requirements
- 2+ years of experience in Professional Services Implementation/Onboarding - Implementing HR Technology strongly preferred
- Strong project management and problem solving skills
- Ability to clearly articulate complex technical topics to a non-technical audience and translate requirements into actionable items
- Superior communication, presentation, and interpersonal skills
- Adept at building strong networks and relationships
- Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
- Bachelor’s Degree or equivalent experience
Benefits
- Remote first culture, with fully paid annual company get togethers for ALL teammates
- Health, Dental, and Short-term Disability plans, with generous employer contribution
- Flexible time off
- 8 week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
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