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Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success.
Complex Claims Specialist-Construction Defect (Remote)
Location
United States
Posted
94 days ago
Salary
$124K - $160K / year
Seniority
Mid Level
Job Description
Complex Claims Specialist-Construction Defect (Remote)
Selective Insurance Company of America
About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Selective Insurance is seeking a Construction Defect Complex Claim Adjuster for this remote position. The purpose of this position is to provide direct handling of the company’s most complex and challenging construction defect claims within our Standard Lines team, which will include, but not be limited to, large(r) exposure subcontractors and/or general contractors. Responsibilities of this position include coverage analysis, risk transfer, investigation, evaluation, negotiation, and disposition of assigned claims. The candidate must possess strong litigation management skills to actively manage litigation activities, budgets and claim outcomes while considering the overall impact to the customer and company. The individual in this position must process claims within company policies, procedures, and within individual's prescribed authority while providing exceptional customer experience and high standards of performance. This individual must be strategic in directing litigation to a positive cost-effective resolution and must be highly organized to track and control large loss exposures. Job duties will include, but not be limited to, communication and collaboration with key internal and external stakeholders, training, development and mentoring of less experienced personnel involved with construction defect claims. The position may require travel to mediations, arbitrations, settlement conferences, trials, or other proceedings. The individual must execute all job duties and responsibilities in compliance with applicable legal and regulatory requirements, including possessing proper licensure in the states that Selective works within. Responsibilities - Effectively evaluate and identify coverage issues for named insureds facing claims for construction defects. Elevate coverage issues as appropriate to management. - Investigate claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, brokers, and others having pertinent information. - Identify and enforce risk transfer opportunities to co-carriers of the named insured and for carriers of subcontractors with contractual indemnity and additional insured obligations, as applicable. - Effectively communicate task and fee/cost expectations with vendors and attorneys and enforce compliance with those expectations. - Timely analyze information to evaluate and determine the extent of loss, taking into consideration covered v. uncovered damages, liability, risk transfer, time on risk and litigation costs. - Effectively evaluate, negotiate, and resolve claims within delegated authority. - Provide required reports to claims, underwriting, reinsurance and actuarial on significant exposure cases. - Report on all cases going to trial on a timely basis and attend portions of trials when warranted or requested by management. - Ensure proper referrals and timely updates to appropriate Reinsurer(s). - Communicate with all levels of management, when appropriate. - Must have a valid driver’s license. Qualifications Knowledge and Requirements - Superior communication and strategic negotiation and claim disposition skills along with proven problem-solving skills. - Proficient in analyzing coverage and drafting coverage letters. - Ability and willingness to delineate cost expectations to vendors and outside counsel and enforce compliance is an absolute requirement. - Excellent presentation skills. - Ability to work independently in a paperless environment. - Eagerness to participate and collaborate in team meetings, both online and in person to share experience and foster continuous improvement for better claim outcomes. - Ability to compose professional and accurate correspondence, including reservation of rights and disclaimer letters. - Proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint. - Multi-State licensing required. Education and Experience - 10+ years overall claim experience with 8+ years with handling large construction defect claims that involve complex coverage analysis and significant large loss evaluations preferred. - College degree preferred but not required. - Law degree preferred but not required. - Litigation and coverage knowledge of “west coast” jurisdictions preferred but not required. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $124,000.00 - USD $160,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Requirements
- Superior communication and strategic negotiation and claim disposition skills.
- Proficient in analyzing coverage and drafting coverage letters.
- Ability and willingness to delineate cost expectations to vendors and outside counsel and enforce compliance.
- Excellent presentation skills.
- Ability to work independently in a paperless environment.
- Eagerness to participate and collaborate in team meetings, both online and in person.
- Ability to compose professional and accurate correspondence, including reservation of rights and disclaimer letters.
- Proficiency with standard business-related software (including Microsoft Outlook, Excel, and PowerPoint).
- Multi-State licensing required.
- 10+ years overall claim experience with 8+ years handling large construction defect claims involving complex coverage analysis.
- College degree preferred but not required.
- Law degree preferred but not required.
- Litigation and coverage knowledge of “west coast” jurisdictions preferred but not required.
Benefits
- Competitive base salary.
- Incentive plan eligibility at all levels.
- Comprehensive health care plans.
- Retirement savings plan with company match.
- Discounted Employee Stock Purchase Program.
- Tuition assistance and reimbursement programs.
- 20 days of paid time off.
- Pay Range
- USD $124,000.00 - USD $160,000.00 /Yr.
- Additional Information
- Selective is an Equal Employment Opportunity employer. We respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view, and experiences.
- For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
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The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. Disclaimer As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.] Equal Opportunity Employer TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. #LI-MK1

