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Alera Group

Alera Group is an insurance company that is on a mission to achieve a “national scope” yet serve locally. As an employer, the company strives to foster a cl

Claims Administration Specialist

Location

United States

Posted

93 days ago

Salary

$20 - $24 / hour

Seniority

Mid Level

Job Description

Claims Administration Specialist

Alera Group

OVERVIEW Claims Administration Specialist – Employee BenefitsLocation: Remote At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We’re seeking a Claims Administration Specialist who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group - Make an Impact: Your work supports businesses and individuals in protecting what matters most. - Grow With Us: We invest in development, mentorship, and long-term career growth. - The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business. - National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal. RESPONSIBILITIES What You’ll Do / Your Impact - Administer claims across a variety of health and pre-tax benefit plans including HSA, HRA, FSA, DCA, LSA, and Qualified Transportation Accounts, ensuring accurate processing in compliance with plan guidelines. - Respond promptly and professionally to inquiries from internal teams, external customers, vendors, and partners, providing clear guidance and resolution related to claims administration. - Educate customers on account rules, features, and IRS regulations, promoting understanding and proper use of pre-tax benefits. - Independently investigate and resolve claims-related issues by researching discrepancies, troubleshooting processing errors, and collaborating with internal departments for complex resolutions. - Monitor and follow up on pending claims, verify documentation for accuracy, and ensure timely reimbursement and resolution in alignment with service level expectations. - Process claims payments and refunds using internal systems and banking platforms, while supporting department initiatives and project-specific tasks to meet organizational goals. - Maintain strict adherence to HIPAA privacy rules and stay current on evolving regulatory requirements, company offerings, and benefit plan features to ensure compliance and quality service delivery. QUALIFICATIONS What You Bring - Education: Associate degree - Experience: Minimum 1–2-year experience in customer service role preferred - Possess strong working knowledge of HSA, HRA, and FSA plans, with the ability to stay current on evolving regulations and compliance requirements. - Demonstrate excellent customer service, communication, and interpersonal skills, including the ability to manage escalations professionally. - Excel at multitasking and prioritizing in a dynamic environment, seamlessly switching between tasks and internet-based systems throughout the day. - Proficient in Excel and data analysis, with the ability to interpret and manipulate large data sets for actionable insights. - Apply basic project management skills and experience with platforms such as WEX CDH to support operational efficiency and deliver high-quality results. ADDITIONAL INFORMATION Compensation:Hourly range: $20-$23.50/hour, depending on experience. Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model:This role is Remote. Preference to Eastern and Central time zones. Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to: - Role-specific learning paths - Leadership development programs - Technical and compliance training - Industry certifications and continuing education support - Peer learning and knowledge-sharing communities Whether you’re deepening your technical expertise or preparing for leadership, we’re invested in helping you grow. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-KC1 #LI-Remote Location Type Remote

Job Requirements

  • Education: Associate degree
  • Experience: Minimum 1–2-year experience in customer service role preferred
  • Possess strong working knowledge of HSA, HRA, and FSA plans, with the ability to stay current on evolving regulations and compliance requirements.
  • Demonstrate excellent customer service, communication, and interpersonal skills, including the ability to manage escalations professionally.
  • Excel at multitasking and prioritizing in a dynamic environment, seamlessly switching between tasks and internet-based systems throughout the day.
  • Proficient in Excel and data analysis, with the ability to interpret and manipulate large data sets for actionable insights.
  • Apply basic project management skills and experience with platforms such as WEX CDH to support operational efficiency and deliver high-quality results.
  • Compensation: Hourly range: $20-$23.50/hour, depending on experience.
  • Work Model: This role is Remote. Preference to Eastern and Central time zones.

Benefits

  • Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

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United States
Travelers logo

Associate Outside Property Claim Representative

Travelers

Travelers – taking care of our customers, communities and each other.

OtherRemoteTeam 10,001+Since 1853H1B Sponsor

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United States
$68K - $117K / year
Job Closed
CorVel Career Site logo

Senior Liability Claims Specialist

CorVel Career Site

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United States
$29 - $47 / hour
Job Closed