• Develop and implement machine learning models and solutions. • Collaborate with cross-functional teams to drive AI initiatives. • Optimize and enhance ML systems for scalability. • Lead discussions with stakeholders regarding AI strategies and solutions. • Mentor junior team members in ML best practices.

• Analyze large, complex datasets to identify abuse patterns, fraud signals, and harmful behavior trends. • Conduct root cause analysis to diagnose safety incidents and emerging risks. • Evaluate new tool effectiveness (including AI), and impact on agent efficiency and user satisfaction. • Define and track core metrics (e.g., harm prevalence, violation rates, detection accuracy). • Navigate the tradeoff between operational efficiency, safety, and user growth/experience. • Build dashboards and reporting frameworks to track platform health and safety performance. • Develop heuristics, statistical models, and machine learning solutions for proactive detection of abuse, fraud, or harmful content • Build prediction systems (e.g., anomaly detection, risk scoring, behavioral profiling). • Improve automated enforcement and moderation workflows. • Evaluate model performance and iterate on detection strategies. • Design and analyze experiments (A/B tests, causal inference) to measure safety feature impact (e.g., login & verification, AI moderation support). Clearly communicate findings to technical and non‑technical stakeholders. • Quantify tradeoffs between operational efficiency, safety, and user growth/experience. Guide TnS team on key tradeoffs in decision-making • Partner with Product, Engineering, Operations, Policy, and Legal teams to define safety strategy. • Influence decision-making through data storytelling and insights. • Standardize analytical methodologies and tools for scalable decision-making.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The QA Case Manager ensures the daily review process adheres to standardized company guidelines and, when applicable, client-specific requirements for billing and report documentation. - Reviews all reports for professional content, correct coding, justification of billing entries and correct format. - Assists with training of staff in appropriate medical and clinical content of reports and recording of data and statistics. - Contacts case managers for corrections/additions/omissions. - Forwards approved reports for final processing in a timely manner (volume dependent). - Reviews invoices daily for appropriate billing entries. - Contacts case managers for questions/issues; updates or documents changes, as necessary. - Reports ongoing issues with billing and/or documentation to Senior Clinician. - Assists in completion and administration of performance evaluations and QA statistics. - Assists with file reviews on an ongoing basis and prior to yearly performance evaluations. - Works closely regarding customer relations both positive and negative. - Assists with corrective action plans. - Assists with interviewing new case management personnel as necessary and as requested. - Assures that case managers are utilizing one another for appointment coverage when necessary. - Assists assigned case managers in distribution of workload during vacations/time off – Confirms coverage and notifies all customers. - Coaches case managers on appropriate and accurate billing strategies. - Attends team meetings as necessary and travels to the corporate office for essential meetings when scheduled. - Assists in the collection of clinical statistics, inputting into appropriate systems and reports. - Participates in staff meetings. - Stays current with and informed of changes in case law, legislature and regulations that affect case management. - Assists with orientation of newly hired employees related to billing and reporting. - Assists and administers billing/documentation training programs for CM staff as appropriate. - Assists in the development of procedures/policies. - Assists with other management and operational tasks. Qualifications - Registered Nurse with current valid unrestricted state nursing license. - Practice a health or human services discipline in a state or territory of the United States that allows the health professional to independently conduct an assessment as permitted within the scope of practice of the discipline. - One or more National Certification/s CCM, CRC, CDMS, or others as defined by URAC preferred. - Minimum of 5 years case management experience is preferred. Requirements - Remote with occasional travel if required for team meetings or industry events. - Reports to: Senior Director of Case Management. Benefits - Competitive base salary + performance-based bonus. - Comprehensive benefits package (healthcare, 401k, PTO, etc.).

• Oversee and own execution of comprehensive campaign strategies, combining deep understanding of the advertiser goals and strong data analysis • Make timely, data-informed decisions in a fast-paced environment, utilizing educated assumptions to optimize campaign performance and seize growth opportunities. • Foster a feedback-driven culture between Trading and Product team, identifying improvements to enhance campaign success and contributing to the product roadmap and ad hoc solutions. • Set and communicate clear goals, motivating and supporting the Trading team to achieve KPIs. • Support career-pathing and maintain strong performance of a growing Trading team. • Be the leader in the best practices of using the Kayzen DSP and offer insights on how to improve campaign effectiveness through the platform’s functionalities. (e.g. A/B testing, Optimisation Techniques, and other new approaches) • Collaborate closely with the CSM team to develop onboarding plans for managed customers and align on strategy for seamless campaign execution. • Sustainably grow the revenue we make with key clients by delivering excellence in everything you do