• Own the WHXR commercial enablement plan and execution aligned to the WHXR GTM plan and key sales motions. • Translate WHXR priorities into clear enablement deliverables that support consistent execution across regions. • Support multiple commercial roles involved in winning opportunities. • Build and maintain WHXR toolkits aligned to key stages of the buyer journey and opportunity funnel. • Ensure enablement assets support funnel progression by opportunity step and address key barriers to conversion. • Collaborate with Product Marketing and Clinical marketing to deliver and maintain high-quality commercial tools. • Ensure tools are consistent with Imaging-level narratives and grounded in evidence and customer value. • Support launch readiness and campaign enablement in partnership with WHXR Downstream Marketing. • Establish a structured rhythm with regional teams to gather feedback on enablement effectiveness. • Partner with Commercial Excellence to apply win/loss insights to improve competitive positioning and messaging. • Use AI tools to improve enablement speed and efficiency. • Ensure enablement content is organized, accessible, and current within enablement platforms.

• Lead the successful implementation or optimization of solutions for clients • Manage projects end to end including project plans, coordinating professional services activities, and building strong client relationships • Develop and maintain comprehensive project plans that align with client objectives and delivery methodology • Track and manage project milestones, timelines, and deliverables to deliver key client outcomes • Identify, assess, and mitigate project risks throughout the implementation lifecycle • Coordinate resource allocation and cross-functional team activities • Ensure project deliverables meet quality standards and client expectations • Manage scope, budget, and timeline expectations with clients and internal teams • Build and maintain strong relationships with key client stakeholders • Conduct regular client check-ins and status meetings • Set and manage client expectations throughout the implementation process • Guide clients through the implementation journey from kickoff to go-live • Coordinate activities between client teams and internal functional groups • Provide guidance to clients on implementation best practices and requirements • Maintain accurate project documentation including plans, status reports, and meeting notes • Track and report on project KPIs and metrics • Identify and implement process improvements for delivery efficiency • Contribute to knowledge sharing and team capability development

• Serve as primary owner and administrator of the Zendesk platform • Configure and maintain workflows, including ticket forms, routing, triggers, automations, SLAs, and business rules • Manage user roles, permissions, groups, and overall platform security governance • Partner with Sales, Operations, and Support leaders to translate business requirements into scalable system solutions • Optimize workflows to improve response times, resolution rates, and agent efficiency • Develop and maintain dashboards, views, and operational reporting to support performance visibility • Collaborate with Business Intelligence teams to ensure accurate data ingestion and reporting integrity • Oversee integrations with CRM, telephony, knowledge base, and related enterprise systems • Evaluate new Zendesk features, apps, and enhancements to support platform evolution • Provide Tier 2/3 support for escalations and coordinate with Zendesk or vendor partners as needed

• Serve as primary owner and administrator of Zoho CRM and related Zoho applications • Manage user roles, permissions, profiles, and overall system security governance • Configure and optimize modules, workflows, automations, blueprints, validation rules, and custom functions • Translate business needs into scalable CRM configurations and process improvements • Maintain and enhance integrations between Zoho and enterprise platforms (telephony, CPQ, BI, support systems, etc.) • Ensure data accuracy and integrity through audits, governance practices, and cleanup initiatives • Build and maintain dashboards, reporting, and performance analytics for leadership visibility • Lead system updates, feature rollouts, testing, and enhancement initiatives • Provide Tier 2/3 support for escalations and coordinate with Zoho Support or vendor partners • Drive adoption through user training, documentation, and best-practice development • Develop and maintain a platform roadmap aligned with organizational growth and scalability goals