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Intelligent Document Management and WorkflowAutomation for Education and Government
Project Manager – Managed Services
Location
United States
Posted
83 days ago
Salary
$75K - $89K / year
Seniority
Senior
Job Description
Project Manager – Managed Services
Softdocs
• Make clients wildly successful through ongoing delivery, support, and optimization of Softdocs Platform solutions • Serve as the primary day‑to‑day point of contact for Managed Services clients, ensuring clear communication around priorities, scope, timelines, and outcomes • Lead Managed Solutions Consultants and adjacent team members within a matrix‑based resource model to ensure consistent delivery and shared understanding of client commitments • Manage multiple concurrent client engagements, proactively anticipating changes in priorities, scope, or capacity and adjusting plans accordingly • Define, track, and communicate clear, easy‑to‑understand delivery metrics that support transparency with clients and internal stakeholders • Collaborate cross‑functionally within Softdocs to support client engagement efforts and contribute to the ongoing improvement of Managed Services offerings • Provide as-needed, concise status reporting to Softdocs teams on client health, delivery progress, and risk areas • Partner with the Client Success team to review client experience data, translate insights into action, and continuously elevate the quality of Managed Services engagements
Job Requirements
- Comfortable managing ongoing, evolving client work rather than fixed, milestone‑based projects
- Able to prioritize competing requests, make tradeoffs, and clearly communicate what gets worked on — and what doesn’t
- Communicates clearly and directly with clients and internal teams, especially when expectations need to be reset or clarified
- Detail‑aware and organized without being rigid; can adapt plans as priorities shift
- Takes ownership of outcomes and follows through without needing heavy oversight
- Uses available tools (SharePoint, OneNote, Excel, Outlook, Loop, Salesforce) to stay organized and keep work visible
- Experience with project management tools is a plus, but sound judgment and communication matter more.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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