• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all callers. • Provide safe and effective clinical interventions to all callers. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers. • Maintain a positive attitude and flexibility to assist others. • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. • Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. • Evening and night hours may be required. • Assist the hotline clinical coordinator in training new staff. • Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor. • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

• Ensure the quality of services to clients. • Coordinate day-to-day operations of the program. • Recommend and implement changes to improve service delivery. • Provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. • Supervise remote clinical staff. • Answer all chats & texts in a timely manner. • Assess clinical situations and needs of all chatters. • Complete clinical documentation accurately. • Forward internal referrals in a timely manner. • Monitor call-in times for clients on a 72-Hour Suicide Watch. • Attend all required meetings and training courses. • Ensure compliance with agency standards.

• Evaluate, develop, and implement personalized treatment plans for clients. • Focus on improving mobility, reducing pain, and enhancing quality of life. • Conduct comprehensive physical therapy evaluations to assess patient conditions, needs, and goals. • Monitor patient progress and adjust treatment plans as needed to achieve optimal outcomes. • Educate patients and their families on exercises, home programs, and injury prevention strategies. • Work closely with physicians, nurses, and other healthcare providers for coordinated care. • Maintain accurate and timely documentation of evaluations and treatment sessions in compliance with regulations.

• Providing individual therapy • Option to offer family and couples therapy if desired • Working with a mix of ages, with preference for clinicians who enjoy working with children and adolescents • Weekdays with some evening availability preferred