Role Description AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-focused, service-first environment. With comprehensive training, inbound client interest, and structured mentorship, you’ll have the support needed to build a meaningful career with long-term growth potential—all from home. - Conduct virtual consultations with clients via Zoom - Guide individuals and families through personalized supplemental benefit options - Support clients throughout the enrollment process with clarity and professionalism - Maintain accurate digital documentation and follow-up communication - Deliver high-quality, client-focused service - Participate in ongoing mentorship, development sessions, and team training - Build lasting client relationships that contribute to long-term success Qualifications - Strong communication and interpersonal skills - Organized, self-motivated, and comfortable working independently - Confident in virtual meetings and familiar with digital platforms - Passionate about helping others and contributing to a purpose-driven organization - Customer service or consultative experience preferred, not required - Authorized to work in the United States - Reliable high-speed internet and Windows-based laptop or PC with webcam Benefits - Fully remote role with flexible scheduling - Weekly performance-based pay - Inbound client interest — no cold outreach - Renewal-based income growth opportunities - Monthly and quarterly performance bonuses - Equity opportunity for qualifying team members - Full training and licensing support - Clear advancement pathways into leadership roles - Supportive, people-first team culture Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, serving union members, credit union clients, and veterans. As a remote-first organization, we are committed to integrity, service, and empowering our team members to succeed with flexibility and long-term opportunity. If you’re ready to build a career that combines purpose, flexibility, and growth, apply today.

• Performs telephone triage with diverse patient population • Assesses needed care and collaborates with patients, and others, to provide clinical solutions • Provides comprehensive nursing assessment in an untraditional nursing environment • Actively participates in team conferences and helps assess patient education needs • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening • Notifies designated leadership of operational concerns

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices. • Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care. • Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes. • Upholds and promotes a culture of safety. • Maintains accurate, timely EHR documentation. • Must demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Role Description The objective of the Loss Mitigation Department is to assist borrowers to avoid foreclosure and mitigate the losses of non-performing assets by offering retention or liquidation options based on each borrower’s unique circumstances. - Provide a single point of contact to specific customers who are having difficulty making payments. - Help the customer apply for payment relief programs and understand alternatives to foreclosure. - Own the contact with the customer from the point of referral through to resolution. - Resolution may include return to current payment status, short-term payment plan, loan modification, short sale, deed-in-lieu, or foreclosure. - Inform the customer of all options and programs. - Assist in gathering all necessary information from customers. - Advise customer of eligibility for programs and decisions on payment relief requests. - Help customer consider other alternatives to foreclosure if payment relief is not approved. Qualifications - High School Diploma or equivalent required. - MUST be able to operate in a WINDOWS environment, MS Word and Excel preferred. - Excellent customer service skills (written and verbal). - Ability to collaborate with various constituents. - Strong influencing skills. - Must be able to work in a fast pace, high volume area. - Excellent organizational and time management skills. Requirements - Act as single point of contact for specific borrowers, while managing them through and/or out of the default process. - Retain complete accountability for borrower’s requests relative to delinquency process. - Engage in loss mitigation discussions and develop workout hierarchy with borrowers when appropriate. - Utilize proper listening and negotiation skills to maintain delinquent loans through repayment agreements. - Service delinquent mortgage loan accounts in accordance with client, investor and insurer guidelines. - Perform in accordance with expectations as set forth in the department’s policies and procedures. - Ensure that all communication to borrowers and authorized third parties is simple to understand and empathetic. - Comply with all state and federal laws and DMI’s Legal and Information Protection requirements. - Collaborate with various support departments to identify needs and propose innovative solutions. - Escalate issues timely to applicable channels. - Attend meetings and participate in projects. - Successfully complete mandatory training requirements and department specific training. - Successfully complete annual regulatory compliance training. - Perform other related duties as assigned. Benefits - Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. - Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. - 401 (K) Plan with company match. - Paid Vacation, Sick, Personal and Holidays.