Make a difference. Be happy. Grow your career. SENIOR APPLICATION ADVISOR - MANAGED SERVICES The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.Key Responsibilities They will be responsible for, but not be limited to: Technical - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing Project and Issue Management - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) - Serving as Application Lead, leading application management work at client(s) in relevant application(s) across multiple engagements, including overseeing ticket management across the application(s), sharing project updates, and leading team meetings - Following proper change control policies for migrating application build and configurations - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested - Delegating and overseeing work across customer support team Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used - Creating and contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting, with minimal oversight and input, their own focuses of time and energy to deliver on most-important priorities, and guiding the time and energy of other members of the team - Overseeing and participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership - Creating documentation that allows others to follow processes consistently - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight - Mentoring and coaching all members of the team in both technical skills, and soft skills such time-management, communication, project management, and escalation - Provides prompt feedback that builds confidence in team members and guidance on skills and approaches to improve Skills and Experience - Active certification Beaker required - Post-secondary education or equivalent experience required - 5+ years of experience implementing, training, or supporting Epic modules - Must demonstrate and embody Nordic’s maxims - Proven ability to apply problem solving and technical skills - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite - Proficient with Microsoft Office applications - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Prior experience with ticketing systems and change management processes - Strong customer service track record - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred - Demonstrated sound judgment and appropriate escalation Additional Details - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 10% to Nordic Home office in Madison, WI Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The work: Key Responsibilities: - Develop, maintain, and support processes required to produce input for the EA Entity Resolution (ER) solution. - Continuously review and analyze incoming SIDM objects and entity fragment files generated by EA to identify invalid data content and potential data issues. - Update reference lists and lookup files used to correct invalid values in input data. - Ensure full or partial re‑processing of SIDMs when needed to correct problems, recover from system errors, or refresh/replace EA data files. Here is what you need: - US Citizen - BS degree and 10+ years of relevant experience - Experience with data validation, entity resolution processes, or similar analytical data workflows. - Background with SIDM objects, data quality review, or maintenance of reference/lookup files. - Experience troubleshooting data pipelines and performing system recovery or data re-processing. Preferred experience: - Active DOJ Secret clearance ***This role is fully remote within Contiguous US*** As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $100,200—$203,400 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Inspire health. Serve with compassion. Be the difference. Job Summary Configures programs, screens, pathways, reports, and/or job instructions to meet detailed user specifications. Supports I/S Epic Analysts in providing technical assistance to customer departments and maintains databases for one or more applications supported by the team. Works with assigned departments to prioritize development initiatives and activities. Maintains system hardware and /or software for one or more of the supported applications. Working with more advanced Analysts, provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs. Coordinates and resolves system problems related to technology used by assigned systems. Supports internal customers in such functional areas including, but not limited to, nursing, ancillary departments, Physician practice, patient accounting, medical records, finance, human resources, purchasing, sales, and contracts. Assists in managing system upgrades and other small projects. Essential Functions - All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. - Performs the following under moderate to heavy supervision by the IS Project Manager and/or IS Senior Epic Analyst: Provides user functionality by maintaining application tables/ profiles/ dictionaries, builds screens and/or pathways, and develops application support procedures to support customer requirements. - Performs the following with moderate supervision by the IS Project Manager and/or IS Senior Epic Analyst: Supports customer relations and resolving customer issues related to software applications before involving the Manager. Interacts with users to develop plans to resolve their problems regarding the use of applications. - Technical liaison with the respective vendors for all implementation and post implementation activities of specific Epic modules. Department contact that provides project management support. - Performs the following with moderate supervision by the I/S Project Manager and/or I/S Sr. Epic Analyst: Participates in Prisma Health disaster recovery planning for assigned applications of support - Completes tasks on time and meet assignment dates. Checks processes and tasks and ensures data integrity for assigned Epic and/or legacy applications, testing to ensure new code does not impact previous version or other systems - May create training materials. Incorporates various learning techniques to achieve desired outcomes. Assesses curriculum to ensure users are able to pick up the knowledge needed to succeed when using the systems - Performs other duties as assigned. Supervisory/Management Responsibilities - This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements - Education - Bachelor's degree in Information Services, Health Administration, Business Administration, Health Sciences or related field of study. - Experience - Not defined. Related Information Technology experience in a business, computer science or health care setting preferred,​ In Lieu Of - In lieu of the educational and experience requirements listed above, an Associate degree in Computer Science or related field of study and two (2) years of related experience in a business, computer science, or clinical field/setting may be considered. - In lieu of the educational and experience requirements listed above, a High School Diploma or equivalent and five (5) years related Information Technology experience in a business, computer science, or clinical field/setting may be considered. Required Certifications, Registrations, Licenses - Required to obtain and maintain an EPIC module certification as required by the position. Certification must be obtained within 6 months of hire date. Knowledge, Skills and Abilities - Knowledge of Microsoft Office products - Knowledge of SQL database - Preferred - Knowledge of project management software, concepts and tracking - Preferred - Knowledge of Health Care Software Applications - Preferred Work Shift Variable (United States of America) Location Greenville Memorial Med Campus Facility 7001 Corporate Department 70019021 ITS Acute Care Clinical Systems Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

• Function as a normal part of the engineering team by participating in new Request for Comments (RFCs), Product Requirements Documents (PRDs), code reviews, and project planning meetings. • Provide deep security probing and adversarial thinking on features with clear security implications, such as identity servers and authentication endpoints. • Take ownership of vulnerabilities found specifically in code, ensuring they are properly assessed and mitigated. • Take ownership for Cloudflare controls, managing and constructing ingress Web application Firewall rules. Additionally, utilize code analysis tools to integrate security directly into our development processes. • Create incident response workflows, alerting rules, and drive general improvements within our Security Information and Event Management (SIEM) system. • Define ownership, build scalable security capabilities, and collaborate across teams to empower other engineers to execute security tasks, rather than acting as a single point of failure.