Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As the Senior Professional Configuration Manager at Gainwell, you will play a critical role in supporting and maintaining highly available, secure, and scalable cloud and on‑premise environments that power healthcare and human services solutions relied upon by millions. You will leverage deep technical expertise across AWS, Linux, containerization, and automation to ensure system reliability, performance, and continuous improvement. Most importantly, you will grow as a technical leader through meaningful work and Gainwell’s commitment to professional development. Your role in our mission - Administers, configures, and supports AWS environments, ensuring high availability, performance, security, and compliance across multiple environments. - Provides advanced Linux system administration, including performance tuning, diagnostics, troubleshooting, and support for high availability and clustered environments. - Designs, implements, and maintains containerized solutions using Docker and/or Podman, supporting container automation and orchestration efforts. - Develops and maintains automation solutions using Ansible and CI/CD pipelines to improve system reliability, efficiency, and deployment consistency. - Performs system monitoring, troubleshooting, and incident resolution using tools such as CloudWatch, Dynatrace, and Linux utilities (e.g., Netcat, LSOF). - Administers and supports Git and GitLab repositories, including version control, access management, and pipeline integration. - Provides administration, support, and troubleshooting for WebLogic environments across multiple servers and platforms. - Supports multiple production and non‑production environments, ensuring system stability, performance, and continuity of service. - Develops and maintains scripts using Bash, Python, and/or Go to automate system tasks and operational processes. - Creates, maintains, and refines technical system documentation and architecture diagrams using tools such as Markdown. - Collaborates with cross‑functional teams to support new software implementations and ongoing system enhancements. - Participates in 24x7 production support and on‑call rotations, ensuring timely response to system issues and outages. What we're looking for - Six (6) or more years of experience in AWS administration, preferably with SysOps Administrator and advanced specialty certifications. - Strong Linux system administration experience, including performance tuning and troubleshooting; Red Hat certification preferred. - Hands-on experience with containerization technologies (Docker and/or Podman) and automation tools such as Ansible. - Experience developing and supporting CI/CD pipelines, including Git and GitLab administration. - Proficiency in scripting languages such as Bash, Python, or Go, with experience supporting enterprise production environments. Key qualifications - Intermediate understanding of networking concepts and firewall rules. - Strong analytical, troubleshooting, and problem‑solving skills with high attention to detail. - Ability to prioritize tasks and manage multiple responsibilities in a fast‑paced environment. - Strong written and verbal communication skills, with the ability to document and explain technical concepts clearly. - Ability to work independently while also collaborating effectively as a team player. - Ability to learn, support, and configure new technologies and software platforms. What you should expect in this role - Participation in a 24x7 production support model, including on‑call responsibilities. - Support for multiple environments and servers across cloud and on‑premise platforms. - Flexible schedule as required to support system availability and business needs. - This is a United States remote opportunity - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is April 6, 2026 #LI-GD1 #LI- AWS The pay range for this position is $72,800.00 - $104,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Plans, monitors, and manages internal projects from initiation through timely completion to meet business objectives and increase performance • Oversees all aspects of quality project implementation including budget development and supervision of team participants • Prioritizes and makes recommendations for the design, development, and implementation strategy of quality improvement projects and initiatives • Designs the data collection methodology, metrics, and data elements needed to measure outcomes of QI projects • Develops documentation templates and systems to support QM projects and initiatives • Updates and monitors multiple workplans for timely and accurate State submission • Forms and leads cross functional workgroups to design and implement QI initiatives • Translates and delivers business information to internal and external constituents via formal presentations with data visualization tools and/or written communications • Creates a continuous improvement plan for the project to enhance delivery processes and outcomes • Drives performance to meet established goals (e.g., CAHPS and other member satisfaction surveys, Lead Screening activities, Community Focused Care Accreditation) • Oversees clinical documentation audits (e.g., Community-Based Palliative Care and Managed Long Term Supports and Services HEDIS hybrid project) • Educates and consults with unit business managers on quality improvement methods (e.g., workflow, data analysis, metrics) • Educates members and providers on relative QI initiatives to increase clinical performance • Mentors internal QM staff regarding quality related programs, workplans and evaluation activities • Actively seeks opportunities for process improvement resulting in efficient and effective work streams • Manages complex relationships with both internal and external constituents

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The PPD™ clinical research business of Thermo Fisher Scientific is a leading provider of global CRO solutions to customers in pharmaceutical, biotechnology, medical device, academic and government industries. Our Digital Solutions group is re-designing the clinical research model with purpose-built, CRO-owned technology integrated into every study. Our forward-thinking, AI-enabled solutions accelerate and optimize every phase of the clinical development journey. Are you passionate about driving innovation in clinical research and digital health? As a Project Manager, Digital Operations (known internally as a Digital Operations Manager, band 6), you’ll play a pivotal role in bringing cutting-edge technologies to life—supporting smarter patient recruitment, streamlined site operations, and high-impact clinical trial delivery. In this role, you won’t just manage projects, you’ll help shape how digital solutions transform the clinical research landscape. This position is a remote role for the East Coast US or Brazil. What You’ll Do Lead with impact: Own and drive key project management activities that support cross-functional teams delivering digital health solutions (e.g., patient screeners, CTMS, eSource platforms). Bring structure to innovation: Build, maintain, and evolve project plans to ensure seamless execution across timelines, budgets, and quality expectations. Be the connector: Coordinate across internal teams and external partners to keep everyone aligned, informed, and moving forward. Tell the story: Develop clear, insightful project reports and status updates that keep stakeholders engaged and informed. Drive financial clarity: Support project financial management through analysis, tracking, and collaboration with functional leads. Make execution happen: Synthesize inputs from across teams to ensure deliverables are completed efficiently and effectively. Champion compliance: Ensure all activities meet regulatory standards, SOPs, ICH-GCP guidelines, and project-specific requirements. Why This Role Matters You’ll be at the intersection of technology and clinical research, helping accelerate the delivery of therapies to patients by enabling smarter, more efficient digital solutions. Your work will directly support innovation in how clinical trials are conducted worldwide. What You Bring - Bachelor’s degree (or equivalent experience) with 5+ years of relevant experience in clinical project coordination or operations. - A strong foundation in project management principles (time, cost, quality) with an eye for detail and process excellence. - Experience working in a Clinical Research or Pharmaceutical environment (highly preferred). - Familiarity with Software Development Life Cycle (SDLC) concepts and methodologies - Comfort working with tools like Microsoft Office, JIRA, and other digital platforms. - Strong communicator—you can translate complex information clearly across diverse audiences. - A proactive, solutions-oriented mindset with a focus on results and stakeholder satisfaction. - Excellent organizational and multitasking skills, with the ability to manage competing priorities in a fast-paced environment. - Basic financial acumen and confidence working with project budgets and forecasts. - Strong English communication skills to present information to all levels of organization. At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience: - Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. - Able to work upright and stationary for typical working hours. - Ability to use and learn standard office equipment and technology with proficiency. - Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. - May require as-needed travel (0-20%). Location: East Coast US or Sao Paulo Brazil. Relocation assistance is NOT provided. *Must be legally authorized to work in your country of residence without sponsorship. *Must be able to pass a comprehensive background check, which includes a drug screening (US). The annual salary range estimated for this position i North Carolina is $75,000- 120,000 USD. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Position Overview The Project Manager (Business Solutions Lead) operates as a strategic partner within the Claims and Risk Control group, driving cross-functional initiatives and solving complex business challenges. This role functions similarly to a chief-of-staff, requiring a proactive, solutions-oriented mindset and the ability to independently lead projects that improve operational effectiveness and business outcomes. Key Responsibilities - Lead and execute strategic initiatives across the Claims and Risk Control group, focusing on solving business problems rather than simply tracking tasks - Identify operational challenges, develop solutions, and drive implementation with minimal oversight - Partner cross-functionally with internal stakeholders to align on priorities, streamline processes, and improve performance - Quickly develop a deep understanding of the business, industry dynamics, and organizational goals - Act as a thought partner to senior leadership, providing insights, recommendations, and execution support - Manage multiple initiatives simultaneously, ensuring progress, accountability, and measurable outcomes - Drive action and maintain momentum on key projects, demonstrating urgency and ownership - Navigate ambiguity and shifting priorities while maintaining focus on high-impact results Qualifications - 5+ years of professional experience in project management, business operations, consulting, or a related field - Experience within insurance, brokerage, claims, or risk control environments preferred but not required - Demonstrated ability to solve complex problems and lead initiatives independently - Strong executive presence with the ability to communicate effectively with senior leadership - Highly self-motivated, action-oriented, and capable of operating without close supervision - Proven ability to work cross-functionally and influence stakeholders at multiple levels - Strong analytical, organizational, and decision-making skills - Tenacious and persistent, with a track record of driving initiatives through to completion Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Salary Range for this role: $110,000—$150,000 USD Vaco, LLC (“we,” “our,” or “Vaco”) respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”). For additional details, click here. California residents may also access Vaco’s HR Notice at Collection for California Applicants and Employees. Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.