We make online growth easy for restaurants.
Senior Associate, Customer Strategy Analytics – Applied AI
Location
United States
Posted
80 days ago
Salary
$140K - $180K / year
Seniority
Senior
Job Description
Senior Associate, Customer Strategy Analytics – Applied AI
Owner.com
• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics. • Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams. • Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them. • Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis. • Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most.
Job Requirements
- 4+ years in analytics, strategy, or ops
- Excellent numerical skills, with additional technical background or education strongly preferred.
- SQL/Python skills a plus!
- You've built things - dashboards, tools, processes - not just delivered decks
- You dig into root causes until you actually understand the problem, not just the symptoms
- Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
- Experience with SaaS, marketplaces, or high-growth startups preferred
- Restaurant industry experience is a plus!
Benefits
- Comprehensive health coverage
- Remote-first workplace
- Unlimited PTO
- Extra fun perks!
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