• Deliver prompt and insightful triage (via phone or messaging) to aid patients in making informed healthcare decisions, applying critical thinking and clinical assessment skills alongside established protocols to ensure accurate patient care. • Communicate proactively with providers and care team members to ensure seamless coordination and timely resolution of patient needs. • Consistently provide confidential, high-quality, stigma-free, person-centered care and a superior patient experience. • Record complete, timely, and legible medical documentation, ensuring appropriate encounter-related billing services. • Utilize and support a detailed, software-enabled clinical model that leverages pharmacotherapy, nutrition therapy, health coaching, and remote physiological monitoring to help patients with obesity and other metabolic conditions achieve their weight loss and wellness goals.

• Provide professional nursing care and clinical support to patients within the clinic • Prepare patients for consultations, assessments, and treatment procedures • Assist medical practitioners and the broader clinical team with treatment delivery and clinical interventions • Monitor patients before, during, and after procedures where required • Take and record vital signs, medical history information, and relevant clinical observations • Maintain accurate, confidential, and legally compliant patient records • Ensure infection prevention, hygiene, sterilisation, and clinical safety standards are consistently upheld • Educate patients on treatment plans, aftercare, scalp and hair health protocols, and general wellness guidance within scope • Manage clinical stock, consumables, and treatment room readiness • Support the clinic in maintaining quality care standards and operational efficiency

• Serve as a point of contact for providers to assist in navigating members them through the continuum, educate regarding benefits, identify candidates for Care Programs and provide information pertaining to the network and network access • Evaluate members in the Hospital, Skilled Nursing Facility, LTAC, Acute Inpatient Rehab for benefit determination, medical necessity and appropriate level of care utilizing member benefits and InterQual or other medical necessity criteria. • Participate in weekly case review • Determine member's discharge status and identify and coordinate any additional needs and services that require ongoing Care Coordination services • Collaborate with Medical Directors, Managers, Co-workers and other departments including Case Management and Care Partners • Other duties as assigned