• Provide specialized telephonic case management for complex and catastrophic Workers’ Compensation claims • Direct injured employees to appropriate specialty care while maintaining a strong focus on cost containment • Monitor, analyze, and coordinate high-quality, timely, and cost-effective medical treatment • Perform comprehensive medical assessments and develop individualized, outcome-focused case management plans • Facilitate communication among injured workers, employers, adjusters, providers, insurers, and other stakeholders • Identify barriers to recovery and proactively develop strategies to address them • Monitor vendor performance and ensure quality delivery of medical services • Track, evaluate, and document treatment plans, outcomes, and recovery progress in the case management system • Assess and document return-to-work capabilities and identify modified or alternative duty options when appropriate • Manage cases in compliance with state-mandated treatment guidelines, utilization criteria, and evidence-based protocols applicable to the date of injury • Create, edit, and revise correspondence and case documentation • Utilize utilization review tools when indicated, including prospective, concurrent, and retrospective review, and physician advisor consultation • Educate injured workers and families on treatment plans, recovery expectations, and care coordination • Maintain strict confidentiality of all medical and case information in accordance with state and federal regulations • Serve as a patient advocate while adhering to all legal, ethical, and regulatory standards • Negotiate provider fees or refer cases to alternate vendors when appropriate and compliant with statutory requirements • May provide guidance or informal leadership to less-experienced staff • Perform other duties as assigned

• Research and identify strategic enterprise accounts with high potential for Higher Logic solutions. • Initiate executive-level conversations that uncover business priorities, challenges, and alignment opportunities. • Develop customized outreach strategies to engage senior stakeholders and secure discovery meetings. • Build long-term relationships with prospective clients to position Higher Logic as a trusted partner. • Collaborate with Sales, Marketing, and Product teams to refine messaging and engagement tactics. • Track and document all interactions in CRM systems and report regularly on outreach progress. • Continuously monitor industry trends, competitor activity, and prospect behavior to inform outreach. • Transition qualified opportunities to appropriate sales team members for pursuit. • Conduct all business in accordance with Higher Logic policies and procedures. • All other duties as assigned.

• Enable predictable flow across platform, CMS, content tracks and other streams by orchestrating planning, dependencies, and impediment removal. • Track OpCo content-readiness plans and drive cross-company follow-up. • Maintain a clear, live view of progress to solution ready. • Provide proactive visibility and effectively communicate delivery targets, commitments and progress. • Management and tracking of cross-team/squad dependencies. • Identify impediments early, actively work to resolve those impediments, and escalate when needed. • Maintain a single feature–content–readiness tracker and coordinate cross-company follow-ups. • Drive gate readiness: coordinate Solution-Ready milestone. • Monitor flow metrics including content-readiness predictability; coach continuous improvement.

• Monitor, maintain, and enhance the financial performance of each asset. • Perform tasks in all aspects of asset management including acquisitions and dispositions, property leasing, and operations. • Lead the on-boarding or disposition process and execute on asset-level and portfolio-level business plans.