• Lead complex, cross-functional programs from inception to delivery, ensuring alignment with strategic engineering and business goals. • Support and accelerate the development of platform teams and capabilities to enable scalable, efficient engineering and drive innovation. • Develop and refine program management frameworks, processes, and tools to optimize collaboration, governance, and operational efficiency. • Partner with engineering, architecture, security, product, design, GTM, and platform teams to drive prioritization, decision-making, and rapid execution. • Define and manage program roadmaps, including schedules, milestones, dependencies, and critical paths. • Provide clear, data-driven reporting and insights to leadership, leveraging analytics for informed decision-making. • Identify and mitigate risks and blockers, ensuring smooth execution across teams and functions. • Manage executive-level communications and expectations, ensuring transparency on program goals, progress, and challenges. • Continuously improve engineering program management practices, helping the organization scale efficiently.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Community Support Engineering (CSE) team. This person will partner with our CS engineering, ops and product teams to build/enhance decision making across multiple areas in Airbnb. They will partner closely with the engineering leaders in CSE on processes, strategy and execution. The team is looking for a person with the technical background, who understands the problem space, will drive requirements, leverage and apply their expertise to solve strategic problems at Airbnb. The Difference You Will Make: If you strive to improve productivity, have a strong analytical approach to problems, and love the challenge of building new organizational capabilities, this is the role for you. TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier.” This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. They make work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data. A Typical Day: - Develop a portfolio view of CSE programs’ scope and objectives. Collaborate with stakeholders to ensure technical feasibility and drive projects end-to-end. Provide leaders with sufficient visibility into execution status, issues, and decisions. - Lead planning, execution, and delivery of large cross-functional initiatives aimed at increasing the productivity of our technical teams. - Enable the teams to deliver against the roadmap at all stages of the project lifecycle by identifying technical dependencies, and aligning with stakeholders on how to manage dependencies which could impact the success of the programs for quarterly/ half-yearly/bi-annual release planning, resourcing and managing ongoing risk escalation/ mitigation which could impact the success of the programs. - Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management. - Define and align on success criteria with relevant stakeholders. Regularly assess risks and identify ways to mitigate them. - Partner with developer teams to develop and enforce high quality internal documentation. - Collaborate with leadership to implement best practices and aligning on priorities across CSE - Provide visibility into key performance indicators so leaders are aware of risks and opportunities. - In this role, you will be expected to work independently with stakeholders and cross-functional leadership, maintain focus on key priorities, and not let important details slip through the cracks or derail a project - Build atmosphere of trust within the team and inspire team to do their best work and addresses impediments to this quickly and effectively - Regularly assess opportunities, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity. Your Expertise: - 10+ years of experience in the software development industry with at least 7 years as a technical program manager. - Demonstrated ability to work calmly through ambiguity to detailed solutions. You can take a vague problem, crisply decompose and frame the challenge, outline the big picture, identify a path forward, and drive an initiative over the finish-line. - Self-motivated, proactive and ability to adapt well and work with teams having different operating cadences. - Proven track record of influencing others in combination with strong analytical skills and allowing others to give feedback while understanding their viewpoints. - Experience developing processes where little exists and demonstrated flexibility to get things done. - Detail-oriented with the ability to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues. - Experience working in a highly cross-functional environment where communication with multiple groups is imperative. - Excellent written and oral business communication and people skills, with the ability to influence stakeholders. - Exhibit knowledge of Asana, Jira, or other equivalent task management tooling. - B.S. in Computer Science or a related technical discipline, or equivalent experience. - Nice to have: - Experience developing or working directly on various aspects of large-scale ML/AI platforms. - Experience with feature development of AI-powered product experiences. - Experience and passion for building and maintaining products leveraging AI models Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $194,000—$242,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, we are driven by our mission to create belonging everywhere. Our Platform Managers embody this ethos, envisioning ideal end states for our community and working backward to achieve them. The Community Support (CS) team is a global business unit that delivers support to millions of guests and hosts worldwide. We focus on building a technology platform that scales alongside Airbnb, delivering exceptional customer service and improving both efficiency and agent experience. The CS Platform Product team plays a crucial role in this, leading efforts to create seamless, self-solve solutions for our users. You will work closely with a partner team, the Global Operations Community Support Planning team. This team is responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience The Difference You Will Make: You will play a critical role in ensuring the success of product planning processes. You will own the relationship between the Platform+ Experience team and the Community Support Planning team. You will own the product planning process for the Platform + Experience. You will ensure the planning process runs smoothly, own communications with cross-functional stakeholders, and proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business. A Typical Day: - Plan agenda and own logistics for major product planning meetings and gatherings, and drive follow up actions to completion - Communicate clear project plans including timelines, deliverables, and big rocks to the Platform Team - Project Manage planning processes ensuring PRD completion and hand-off to engineering - Provide transparent, proactive, and timely updates to requesters, leadership, and other customers of planning - Work cross functionally with Engineering and TPM teams to coordinate engineering sizing - Regularly report on the status of the planning process (KPIs) through a monthly executive summary - Calculate and maintain capacity estimates for the platform + experience team and CS Labs team - Allot work to the CS Labs team in alignment with the product roadmap and priorities - Maintain source of truth trackers and documentation Your Expertise: - 7+ years of experience in strategic planning, program management, or product operations roles with a proven track record of success - Proven experience leading cross-functional product planning or portfolio management processes with executive visibility - Exceptional communication skills, verbal, written and presentation, to all levels of an organization - Strong problem-solving and analytical skills - Understanding of product management processes, experience working with engineering teams - Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable - Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams - Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired - Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient - Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities - Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment - Comfort working with both big-picture strategy and tactical execution - Champion for continuous improvement - Exceptional listening skills and strong attention to detail - Travel requirements: Up to 10% of time, based on project requirements Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $177,000—$208,000 USD

Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for a Project Manager in the United States (%100 Remote). This position is open for Full Time with excellent benefits and professional growth opportunities. About the Role We are seeking a highly skilled Senior Techno Project/Program Manager to lead complex, technology‑driven fintech projects and programs. This role requires a strong combination of technical depth, project governance expertise, and strategic leadership to deliver innovative solutions across banking, payments, digital platforms, and financial services ecosystems. You will be responsible for end‑to‑end program execution, cross‑functional team leadership, platform modernization initiatives, API/integration projects, and technology transformation efforts. Key Responsibilities 1. Technology Leadership (Techno‑Manager Responsibilities) - Provide technical oversight for fintech solution delivery, including architecture reviews, integrations, cloud migrations, and data flows. - Work closely with engineering, solution architecture, DevOps, InfoSec, QA, and product teams. - Review technical designs, assess feasibility, and ensure alignment with enterprise standards. - Lead API‑first, microservices, digital onboarding, payments, core banking, or regulatory tech projects. - Translate business requirements into technical delivery roadmaps. 2. Project & Program Delivery - Lead medium‑to‑large technical programs involving product development, platform upgrades, integrations, and system enhancements. - Create and manage project plans covering scope, milestones, budgets, and risks. - Ensure on‑time, on‑budget, high‑quality delivery across multiple workstreams. - Govern change requests, documentation, and traceability. 3. Stakeholder & Client Management - Act as the primary liaison between technical and non‑technical teams. - Manage executive‑level reporting, steering committees, and program governance forums. - Work closely with clients to manage expectations, risks, and cross‑team dependencies. 4. Risk, Issue & Change Management - Identify, manage, and mitigate delivery risks, platform issues, and system dependencies. - Implement structured change control processes to prevent scope creep. - Ensure compliance with regulatory, InfoSec, and data‑handling guidelines. 5. Financial & Commercial Accountability - Manage program budgets, financial forecasts, and resource utilization. - Review contract terms, delivery commitments, and ensure billing/financial discipline. - Prevent revenue leakage through structured governance and accurate tracking. 6. Team Leadership - Lead cross‑functional engineering and delivery teams of 10–50+ members. - Mentor junior PMs, technical leads, and analysts. - Ensure effective collaboration across distributed teams. Qualifications & Skills Required - Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. - 10–15+ years of experience in IT project/program management within fintech, BFSI, payments, or digital platforms. - Strong technical background (hands‑on past experience in development, architecture, or integrations preferred). - Expertise in software delivery models: Agile, Scrum, Kanban, Waterfall hybrid. - Strong understanding of fintech domains such as payments, core banking, digital channels, lending, or financial compliance. - Excellent communication, stakeholder management, and analytical skills. - Experience in managing multimillion‑dollar technical programs. Preferred - Certifications: PMP, PgMP, PRINCE2, CSM, SAFe. - Experience across cloud platforms (AWS/Azure/GCP), API gateways, microservices, DevOps toolchains. - Hands‑on understanding of information security, regulatory compliance, and data privacy frameworks. - Familiarity with enterprise PM tools such as JIRA, Confluence, MS Project, Clarity, or Planview. What You Bring - A blend of leadership, technical competence, and strategic execution capability. - Ability to drive large cross-functional initiatives in fast‑paced fintech environments. - A passion for innovation and continuous improvement. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.