• Initiate the investigation of new claims • Make liability/coverage decisions • Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate. • Manage and oversee the work of outside adjusters, appraisers and experts. • Establish contact with the insured and claimant within established protocol. • Recognize coverage issues and bring them to the attention of the supervisor. • Develop basic understanding of liability and coverage principles. • Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation. • Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods. • Summarize and make recommendations for disposition of claims in excess of the individual settlement authority. • Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints. • Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines. • Maintain state license by completing continuing education coursework and/or work towards a claims designation. • Handle small claim suits as needed.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Collector, you play an integral role in delivering cost effective solutions for our patients by working with insurance companies to resolve issues associated with our patients’ insurance claims. In this role you will ensure timely follow-up on all patient accounts; including escalating payer trending concerns to leadership and timely communication with external departments; work with payers to ensure proper reimbursement on patient accounts, identify and prepare adjustments and write-offs; correct and resubmit claims (subject to policy); follow-up on daily correspondence (denials, short-pays); interface with insurance companies via phone and web portal to check claim status, submit written correspondence to payers and patients; interpret contracts with payers to ensure proper payment; send initial or secondary bills to insurance companies; process refunds and work to overturn insurance claim rejections while maintaining quality and productivity requirements. To be successful in this role you will utilize Excel, Outlook, and Word and your critical thinking skills to ensure a high quality of work. We offer instructor led training programs to set you up for success, in addition to a comprehensive benefits package that begins the first of the month after your start date and includes medical, dental and vision insurance as well as supplemental benefits, retail discounts and paid time off. Additionally, we offer a flexible work schedule, starting your 8-hour day between 6:00am* and 9:30am ending your day by 6:00pm. *some locations require a 7:00am start time Required Qualifications 1+ years of experience in a professional environment; 1+ years experience working in Excel, Outlook, and Word. Preferred Qualifications Home infusion or durable medical equipment (DME) experience; strong attention to detail with a sense of urgency; customer service skills; ability to work in a team environment; experience with medical billing or collections or experience with accounts payable (AP) or accounts receivable (AR); experience with healthcare reimbursement systems. Education Verifiable High School Diploma or GED required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.Your Opportunity, Your Team - The Dispute Specialist supports QVC and HSN, and you will be responsible for taking appropriate actions to avoid losses to HSN, QVC, and CBI by researching and analyzing specific incoming Credit Card Disputes. - This position is onsite every quarter, and will be located at our West Chester, PA office. Where You'll Work - This role is remote; job seekers must reside in one of the following states to be considered: PA, NJ, DE. This role may require you to be on site at our West Chester, PA office as needed. What You'll Do - Research & resolve disputes in all bank associations (MasterCard, Visa, Discover, American Express, PayPal and Branded Card) - Process incoming calls and communicate with customers and banks through verbal and written communications. - Assist with the mitigation of losses via rebills, recovered merchandise and identifying cardholder trends while recommending solutions for streamlining workflow processes to increase efficiencies and reduce liability for all brands. - Maintain thorough knowledge of MasterCard/Visa rules and regulations to analyze and diagnose complex charge back reason or possible compliance for accurate processing from a list of reason codes. What You'll Bring - High school Diploma or equivalent required; preferably with a focus on college-level business classes. - Customer Service CliC trained is strongly preferred,1 year banking or merchant experience handling credit card dispute - Knowledge of Microsoft Windows and basic knowledge/experience using Microsoft Applications (Word, Excel, and Outlook) - Demonstrated excellent written & verbal communication skills #LI-KB1 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

• Investigate and confirm facts of loss for automobile accidents • Apply analytical thinking for coverage, liability, and damages • Handle investigations regarding auto claims • Review, evaluate, and negotiate basic injury claims • Determine subrogation or fraud potential