Benefits: - 401(k) - Competitive salary - Dental insurance - Health insurance - Paid time off - Parental leave Job Overview The Service Coordinator II is a vital position within Daisy’s service department. They manage service requests, system issues, and client service needs. The Service Coordinator II must ensure all client correspondence is within Daisy standards. The Service Coordinator II will help to maintain, create, and action service tickets including advanced remote troubleshooting, scheduling of service technicians, and client follow up. Both over the phone and via e-mail the service coordinator will provide high levels of customer service and help to connect clients to applicable internal and external stakeholders. They will act as an escalation point for more advanced troubleshooting needs within the service department. Responsibilities and Duties - Provide and maintain elevated standards of client support by phone and via email including but not limited to: - Remote troubleshooting by requesting and sourcing information from a client or client representative. - Rebooting of client systems via multiple software platforms. - Managing escalated request and technical troubleshooting. - Handle technical remote troubleshooting in the following areas: - Audio & Video Distribution Concepts and Equipment - HDMI Baluns - HDMI Matrix Switches - Fiber Baluns - Video over Network Distribution Equipment - IR, RS-232 and Network Control protocols - Networking - VPN Connections - Port Forwarding - Crestron Control Systems - Savant Control Systems - MAC OS - Create, update and close service tickets and service upgrade tickets within project software by: - Maintain open dialogue with the client on troubleshooting progress. - Thoroughly document all troubleshooting steps taken. - If applicable, schedule onsite service visits with clients and communicate costs. - Actively maintain ticketing status in project software to ensure all clients are responded to promptly. - Complete ticket life cycle when issues are resolved. - Maintain and update recaps of onsite service calls prior and following dispatch of service technicians. Contact client to confirm expectations for resolved issues and to set up any return visits. - Coordinate with clients to accept payments for overdue or current service bills. - Work alongside client concierge to maintain and update VIP client list, customer folders, and company notes in project tracking software. - Maintain and update client information by: - Altering point of contacts - Updating contact information - Updating any login credentials - Track progress of equipment repairs and proceed to schedule re-installation of repaired/replaced units as applicable. Update service ticket with project information and status. - Review web resource tools to proactively identify client needs based on historical data, previous service calls, and current alerts. - Track and update client approval for product and labor via service tickets, take payments as applicable. - Coordinate with internal stakeholders action service tickets based on internal needs. - Confirm appointments, timeline for access and point of contact for service dispatch, provide notes in project software. - Provide service technician with accurate notes and documentation on the issue(s), state what has already been addressed and what is required on site. - Confirm appointments with clients prior to dispatching. - Assist with emergency client requests as needed, provide clients with reasonable expectations for repair. - Review and approve completed service orders for accounting team. - Review contracts, connect with sales team on SLAs/Upgrades and transfer as needed to sales team. Job Qualifications - 3-5 years’ experience working within a customer service base environment with high end clientele. - Technical experience with remote troubleshooting AV and networking equipment, ideally in the home automation sector. - Working knowledge of Creston, Savant, Lutron control systems. - Professional phone edetate, strong written communication skills and ability to balance several communication platforms simultaneously. Call center experience strongly preferred. - High school diploma or equivalent required, bachelor's degree preferred. - Experience interacting with stakeholders at all levels; over communicator. - Demonstrated ability to self-motivate and follow-through. - Attention to detail, great organizational skills, the ability to meet tight deadlines, and to juggle multiple critical requests. - Ability to think both strategically and tactically and to drive execution. Should be equally comfortable with long term planning and day-to-day progress tracking and execution. - Proven track record of taking ownership and of delivering results in a fast-paced environment. - Have a solid grasp of customer success and ample experience developing client relationships, working with clients directly to find solutions. - Demonstrated desire for continuous learning and improvement. - Aptitude for working within multiple software platforms. Flexible work from home options available.

Role Overview Our company is expanding our remote team and is looking for those who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is an ideal role for candidates who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. Primary Responsibilities Support clients by organizing and coordinating customized service arrangements Research and review available options to match client needs and preferences Secure and verify reservations to ensure details are accurate Maintain professional communication through phone and email Assist with schedule updates, adjustments, and general service inquiries Keep client information and documentation organized and up to date Participate in training sessions What We Provide Fully remote option Flexible scheduling Ongoing training and learning resources Supportive team atmosphere Qualifications Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Must be at least 18 years of age Strong written and verbal communication skills in English Reliable internet access and smartphone (computer is also highly recommended) Previous customer service experience is beneficial but not required

Role Description We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Benefits - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities

• Respond to live chats and emails within SLA windows and own cases through to resolution, following up proactively rather than waiting on customers to chase • Troubleshoot account access issues, order and shipping status, and redemption and withdrawal flows with accuracy and efficiency • Identify and escalate fraud, safety, and VIP situations using established playbooks, with sound judgment on when to escalate vs. resolve independently • Recognize and document potential chargeback and payment dispute cases before they escalate to the processor • Contribute to team knowledge by suggesting macros and help center articles, and surfacing recurring bugs, product gaps, and operational trends • Maintain clean, accurate ticket tagging and case notes that support analytics, reporting, and seamless shift handoffs • Deliver thorough shift handoff notes so incoming agents can pick up cases without losing context • Manage a consistent case volume without sacrificing quality