• Own async email tickets and backlog items from intake to resolution. • Respond to learners with clarity, warmth, and precision. • Follow documented workflows and escalation guidelines consistently. • Ensure tickets are properly tagged, categorised, and documented. • Escalate technical or high-impact issues to senior team members when needed. • Contribute to knowledge base updates under guidance. • Participate in weekly trend reviews and learn how to interpret support data. • Spot patterns in recurring issues and raise them early, backed by clear data and insights. • Support social media escalations in collaboration with the broader team. • Maintain high QA standards across volume and complexity. • Strengthen the customer journey by ensuring our support experience is predictable, trustworthy, and human.

Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3–4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We’re seeking Sales Customer Representatives who want flexibility, independence, and impact. What You’ll Do - Work with warm, pre-qualified leads, no cold calls. - Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities. - Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions. - Build strong relationships and stay organized using advanced CRM tools. Why You’ll Love It - Unlimited commissions. your income matches your effort. - 3–4 day workweek with remote flexibility. - All-paid travel incentives for top performers. - Training and mentorship to help you succeed fast. - Supportive, growth-minded team culture. - Benefit options available, including life insurance and healthcare. Who You Are - Professional communicator and relationship builder. - Self-motivated and results-driven. - Passionate about helping others achieve financial confidence. - Local candidate open to occasional in-person client meetings. Additional Details This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there’s no limit to how far you can go.

Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3–4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We’re seeking Sales Customer Representatives who want flexibility, independence, and impact. What You’ll Do - Work with warm, pre-qualified leads, no cold calls. - Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities. - Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions. - Build strong relationships and stay organized using advanced CRM tools. Why You’ll Love It - Unlimited commissions. your income matches your effort. - 3–4 day workweek with remote flexibility. - All-paid travel incentives for top performers. - Training and mentorship to help you succeed fast. - Supportive, growth-minded team culture. - Benefit options available, including life insurance and healthcare. Who You Are - Professional communicator and relationship builder. - Self-motivated and results-driven. - Passionate about helping others achieve financial confidence. - Local candidate open to occasional in-person client meetings. Additional Details This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there’s no limit to how far you can go.

• Design and implement the company’s **customer support infrastructure** • Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) • Create efficient **ticket routing, workflows, and automations** • Build and maintain a comprehensive **knowledge base and help center** • Establish clear **support processes and internal playbooks** • Hire, train, and manage customer support representatives • Ensure consistent **high-quality responses and customer satisfaction** • Monitor team performance and provide coaching and feedback • Develop training materials and support guidelines • Identify opportunities to improve efficiency using **automation** • Implement **AI tools for customer support workflows** • Track and improve key support metrics such as response time, resolution time, ticket volume, and customer satisfaction • Analyze trends in support requests to identify opportunities for improvement