Customer Service Representative Location: Remote Compensation: $18.00/hr Employment Type: Full-Time About Us It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As a Matchmaker Coordinator, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives. Why Join Us? - Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off - No weekends: predictable Monday - Friday schedule - Professional growth opportunities: continued training, mentorship, and advancement - Dynamic, team-oriented environment with performance-based bonuses and prizes Who We’re Looking For We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building. The ideal candidate has: - 2+ years of experience in customer service - 2+ years of remote work experience - Previous experience managing high call volume, high client and/or account volume - Exceptional verbal and written communication skills, especially over the phone - Strong organizational and multitasking abilities with a results-driven mindset - Intermediate knowledge of Microsoft Office and CRM platforms - The ability to handle emotionally sensitive conversations with empathy and professionalism Your Role & Responsibilities As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include: - Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services - Assist with selecting and presenting high-quality matches that align with client expectations - Coordinating dates and maintaining ongoing client engagement - Balancing daily calls and emails to ensure superior client support - Providing coaching and guidance to clients in their dating journey Work Environment & Office Location This is a remote position How to Apply If you are a customer-focused professional with experience working with high-end clientele and want to make a real difference in people’s lives, we encourage you to apply today!

• Lead the strategy and execution of Poppy & Peonies’ customer experience function across all customer touch points. • Evaluate and improve current customer service operations to ensure fast, thoughtful, and consistent support. • Develop scalable systems, processes, and workflows that allow the customer support team to grow alongside the business. • Implement tools, reporting, and performance metrics to improve response times, resolution quality, and customer satisfaction. • Build and implement a customer retention strategy designed to increase repeat purchases and strengthen long-term customer relationships. • Analyze customer feedback, support tickets, and data to identify recurring issues and opportunities for improvement across the business. • Partner with the marketing and product teams to ensure customer insights inform product development, messaging, and campaign strategy. • Identify opportunities to elevate the post-purchase experience, including communication flows, order tracking, and loyalty initiatives. • Build and lead a high-performing customer experience team that embodies the brand’s values and voice. • Continuously evaluate new technologies, tools, and automation that can enhance the customer experience while maintaining a human touch.

Job Title: Customer Service Representative (Remote) – Travel Industry About Us: We are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, we combine expert service with deep industry knowledge to help our clients travel with confidence and ease. Position Overview: We are seeking a reliable, client-focused Customer Service Representative to join our fully remote team. In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. The ideal candidate has a passion for helping others, strong communication skills, and a commitment to delivering exceptional service in the travel space. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat platforms Assist with booking confirmations, travel changes, and general service questions Resolve customer concerns with professionalism and efficiency Communicate updates related to itineraries, travel documents, or supplier changes Maintain accurate records of client communications and updates Coordinate with suppliers, vendors, and internal team members to fulfill service requests Stay informed about travel policies, destinations, and industry changes relevant to client needs Qualifications: Previous experience in customer service (travel, hospitality, or service industry preferred) Strong written and verbal communication skills Detail-oriented with excellent organizational and problem-solving abilities Comfortable using email, CRM platforms, and online booking tools Ability to work independently in a remote environment Must be 18 years or older with access to a computer and stable internet connection Interest in the travel industry and a passion for client satisfaction What We Offer: Fully remote and flexible work environment Comprehensive training and ongoing support Opportunities for growth within a supportive, travel-focused team Access to industry tools and travel perks Performance-based incentives Work Environment: This is a fully remote position. Ideal for individuals who are service-minded, proactive, and thrive in a client-facing role within the dynamic and rewarding travel industry. $35,000 - $65,000 a year

Position Overview: We are currently seeking motivated and service-oriented individuals to join our team in a fully remote Travel Customer Support role. This position focuses on assisting clients with vacation research, reservations coordination, and general travel inquiries. No prior travel industry experience is required. Comprehensive training and ongoing guidance are provided to ensure you feel confident and supported in your role. Key Responsibilities: Respond to client inquiries regarding vacation options and travel details Assist with booking support for flights, hotels, cruises, and vacation packages Provide clear communication before, during, and after travel Review reservations for accuracy and completeness Maintain organized client records and documentation Deliver high-quality customer service with professionalism and care Qualifications: Strong communication skills (written and verbal) Comfortable navigating online systems and booking platforms Detail-oriented with solid organizational skills Ability to work independently in a remote environment Prior customer service experience is helpful but not required What We Offer: Structured onboarding and step-by-step training Access to travel booking tools and supplier resources Flexible remote work environment Collaborative and supportive team culture Who This Role Is Ideal For: Individuals seeking entry into the travel industry Career changers exploring a new field Professionals returning to the workforce Candidates looking for a remote, service-focused role $50,000 - $65,000 a year