Jumpstart Your Career in Sales & Client Success! Entry-Level Client Success Associate - Remote (with occasional travel to White House, TN) About the Role: Looking to break into sales or client success but don't know where to start? This is a true entry-level opportunity designed to give you hands-on experience, real client exposure, and direct mentorship from senior leadership, without the pressure of a commission-only sales role. You'll learn how to build relationships, support clients, and grow business skills that can launch your long-term career. Location: Remote, with occasional in-person collaboration (3 - 5 times per year). Candidates must reside in the greater Nashville area or within a 4-hour drive of Nashville, TN. Why You'll Love This Role: - Hands-on experience in sales, account management, and client success - Learn the full client lifecycle and grow your professional skillset fast - Mentorship from senior leadership - Remote work with occasional trips to our HQ in White House, TN - Work with a company trusted by 1,000+ clients for over 25 years What You'll Be Doing: - Reach out to insurance carriers and industry partners via phone, email, and LinkedIn - Schedule appointments and support senior leadership - Assist account managers with client communications, onboarding, and follow-ups - Track client requests and help ensure our clients are happy - Learn how First Notice of Loss (FNOL) workflows and reporting impact real business outcomes Who You Are: - Bachelor's degree required (Business, Marketing, Communications, or related field preferred) - Comfortable speaking with professionals and making outbound calls - Organized, coachable, and ready to learn - Interested in insurance, claims, or client-facing roles Perks & Benefits: - $50,000 - $70,000 annually (final compensation based on education, experience, location, skills, and abilities) - Medical, dental, vision, life & AD&D, accident insurance, critical illness, FSA, telemedicine - 401(k) after 6 months & PTO after 90 days - Employee Assistance Program & flexible work setup Company Overview: First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Position Overview - Schedule: Monday-Friday 11:00am-7:30pm EST. - Schedules subject to change at any time with advanced notice due to business need. - Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. - Training Requirements: First six weeks of employment will be training on Monday-Friday 10:30AM-7:00PM EST. What you will do - Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. - Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. - Anticipates customer needs. - Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. - Performs financial data maintenance as necessary. - Explains member's rights and responsibilities in accordance with contract. Workspace Requirements - Must have a quiet/secure workspace in your home. - Recommended Technical requirements when obtaining your own residential internet service. - Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). - Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. - Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Required Qualifications - 1+ years of experience in a call center environment. - Experience using Microsoft Office products’ specifically Excel, Outlook, and Word. Preferred Qualifications - Previous Behavioral Health, Medical, or Insurance background. - Experience working from home in a remote role. Education - High School Diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna’s Medicaid Care Management Engagement Outreach Hub is a new initiative focused on prioritizing Medicaid member interaction, maximizing inbound and outbound touchpoints to solve members’ needs and create behavioral change. How we do this is through a dedicated and caring team of health care professionals who connect with passion, caring and behavioral interviewing techniques. This team has a drive to exceed the delivery of Medicaid Health care services. Focus is on the Hub’s efficiency and productivity efforts whereby the Care Management Associates interact and engage telephonically with members. Through the successful supports orchestrated by the Hub team, this comprehensive care coordination is a collaborative demonstration of innovative healthcare navigation and motivational health plan customer support representation. This is an exciting time to join Aetna, a CVS Health Company, in our journey to change the way healthcare is delivered today. We are health care innovators. The Engagement Outreach Hub Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of our eligible members. Our Engagement Care Management Associates demonstrate a highly energetic blend of salesperson, healthcare navigator and health plan customer support representative. The Associate is responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through a warm transfer. By successfully enrolling members into care management, further supports the implementation of care plans to promote effective utilization of healthcare services, promoting and supporting quality effectiveness. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with policies and procedure/regulatory standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality Required Qualifications - 2 - 4 years’ experience in healthcare field (i.e. experienced in medical office, hospital setting, medical billing/coding). - Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. - Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude. - Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures). - Completes documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency. - Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically. - Ability to effectively participate in a multi-disciplinary team including internal and external participants. Preferred Qualifications - Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records preferred. - Familiarity with basic medical terminology and concepts used in care management preferred. - Strong organizational skills, including effective verbal and written communication skills. ​- Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am to 8:00 pm. - Bilingual (Spanish) preferred. Education The highest level of education desired for candidates in this position in a High School diploma, G.E.D. or equivalent. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Who We Are: Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities. Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience. The Opportunity: The Customer Experience Specialist helps all of Marketlab's loyal customers get their questions answered and inquiries resolved. Our Customer service is outstanding because this position is consistently seeking to exceed expectations and deliver the best. Duties and Responsibilities: - Consistently exceed all customer expectations. - Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution. - Resolve all customer complaints/issues with a sense of urgency - Multi-task across multiple platforms and conversations, prioritizing phone calls - Thorough communication with internal partners and customers Competencies: - Communication: Demonstrates strong written and verbal communication skills as well as an ability to review and respond to customer inquiries with a high sense of urgency. - Execution: Able to take internal and external customer requests through all steps of the resolution process while keeping the customer and stakeholders informed. - Initiative: Able to guide themselves through daily tasks with little guidance or instruction. - Teamwork: Positively collaborates with coworkers and customers towards accomplishing shared goals - Attention to detail: Pays attention to detail in all of their tasks and communications. - High-Level Customer Service Ability : Focuses on the customer’s needs and servicing the customer to the highest standard. What You’ll Need: - One or more years of related experience and/or training in an office environment. - Self-directed in completion of daily work and the ability to multi-task. - Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers). - Proficient in using Microsoft Office (Word, Excel, Outlook). Why Join Us? - Be part of a company dedicated to positively impacting the healthcare industry. - Work in a collaborative and innovative environment that values every team member's contributions. - Opportunity to drive best-in-class product development and create meaningful solutions for our healthcare partners. Benefits: - Paid parental leave - Scholarship reimbursement - 401k match - Benefits effective day one of employment - Paid short term disability leave - Flexibility with work from home - Generous PTO policy that starts on day one - Paid holidays - Health and wellness program - Employee discount program within our family of companies