Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN MAINE Required Start date: 4/28/26 SHIFT IS MONDAY- FRIDAY Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. ***WORK FROM HOME REQUIREMENTS*** - High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test. - Ability to directly hardwire to your modem - Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. - Attend 100% of training, on camera for the first 30 days of employment. In this role, you will... - Receive and document customer concerns while ensuring all relevant information is correct in a timely manner - Ensure all company procedures are followed - Ensure accurate trip data is input in our systems - Demonstrate a personal commitment to producing high-quality work - Refer unresolved customer grievances to designated department for further investigation and resolution - Multitask effectively and efficiently to extract necessary information from multiple systems - Review and educate members on our services and their insurance coverage. - Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required. We are excited to speak to someone with the following... - High School Graduate or General Education Degree (GED) - 0-2 years of related experience - 6+ months contact center experience OR customer service experience - Strong organization skills, written, and verbal communication skills. All system documentation will be in English - Can type 35wpm or more - Answer a high volume of calls up to 100+ calls per day - Proficiency in Microsoft Office Suite - Ability to talk and type simultaneously in a clear and concise manner while interacting with customers - Work overtime as required - Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment. Pay Rate- $16/hr Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Position Overview: We are seeking an organized and detail-oriented Booking & Scheduling Specialist to support clients with coordinating travel arrangements and managing reservation timelines. This fully remote role focuses on confirming bookings, maintaining accurate records, and ensuring smooth scheduling from initial inquiry through finalized reservations. This is an entry-level opportunity within the travel industry. Structured onboarding and ongoing training are provided. Key Responsibilities: Coordinate and confirm travel reservations, including hotels, cruises, and vacation packages Manage scheduling details and reservation timelines Review booking information for accuracy, including dates and traveler details Communicate clearly with clients regarding confirmations and itinerary updates Maintain organized records of bookings and client communications Provide follow-up support prior to departure and after travel when needed Qualifications: Strong organizational and time-management skills Clear written and verbal communication abilities Comfortable navigating online systems and scheduling platforms Detail-oriented with the ability to manage multiple tasks Customer service, administrative, or hospitality experience is helpful but not required What We Offer: Structured onboarding and guided training Access to established booking tools and supplier resources Flexible fully remote work environment Supportive and collaborative team structure Ideal Candidate: This role is well suited for individuals seeking a structured remote position focused on coordination and organization, career changers exploring the travel industry, or professionals with scheduling or administrative backgrounds. $45,000 - $65,000 a year

Position Overview: We are seeking a motivated and detail-oriented Remote Destination Specialist to assist clients with researching, coordinating, and organizing travel experiences. This role focuses on providing destination guidance, supporting reservations, and ensuring a seamless travel planning process. This is an entry-level opportunity within the travel industry. Structured onboarding and ongoing training are provided. Key Responsibilities: Research destinations, resorts, cruises, and vacation packages based on client preferences Provide accurate information regarding accommodations, amenities, and travel requirements Assist with coordinating and confirming travel reservations Communicate professionally with clients regarding itinerary details and updates Maintain organized records of client interactions and booking information Offer follow-up support before and after travel Qualifications: Strong written and verbal communication skills Excellent attention to detail and organizational abilities Comfortable using online research tools and booking platforms Ability to manage responsibilities independently in a remote environment Customer service, hospitality, or administrative experience is helpful but not required What We Offer: Structured onboarding and destination-focused training Access to established booking systems and supplier resources Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This role is ideal for individuals interested in travel research and client support, career changers exploring remote opportunities, or professionals with service-oriented backgrounds seeking to expand into destination coordination. $45,000 - $55,000 a year

Position Summary: As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service. Responsibilities: Understand client needs and travel preferences Provide hotel recommendations and confirm reservations Manage booking changes and follow-up communication Keep detailed, accurate client records Requirements: Organized and dependable Comfortable with digital tools and remote communication Friendly, professional demeanor Willingness to learn the travel booking process Benefits: Collaborative remote environment Hands-on guidance and self-paced training Access to industry partnerships and hotel programs $45,000 - $65,000 a year