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Full Potential Solutions

Put people first. Drive breakthrough results.

Conversational AI Designer

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 1,001-5,000Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

71 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Conversational AI Designer

Full Potential Solutions

• Design natural, user-friendly dialogue flows for chatbots, voice assistants, and AI-powered interfaces • Work directly with clients & product owners to translate goals and customer intents into implementation-ready conversation architectures • Create and maintain conversation design artifacts • Define testing coverage for designs and support QA with structured test scenarios • Use analytics and qualitative feedback to iterate and improve flows and prompts • Align conversation behaviors with client brand voice and customer experience standards across channels • Define voice-optimized and chat-optimized behaviors • Develop and enforce conversation style guidelines • Support implementation in platforms such as Cognigy, Amazon Lex, Kore.ai • Define and enforce standards for reliability, observability, on-call readiness, and continuous improvement • Participate in incident response and root-cause reviews • Work with security/compliance stakeholders for data handling, retention, and access control

Job Requirements

  • Must have work authorization within the United States or a U.S. citizen working abroad
  • 3+ years designing and delivering conversational experiences in a commercial Conversational AI platform
  • Proven experience shipping multiple production deployments (e.g., 3+ launched assistants)
  • Multi-channel design experience
  • Strong command of intent/slot (entity) modeling, dialog state management, confirmation strategies, disambiguation, and robust error handling/fallback design
  • Experience designing LLM-assisted or knowledge-backed conversational flows
  • Practical understanding of APIs (REST), webhooks, authentication concepts
  • Strong proficiency producing clear design artifacts using tools such as Miro, Voiceflow, or equivalent tools
  • Experience working in Agile teams

Benefits

  • lucrative compensation program
  • medical benefits
  • dental benefits
  • vision benefits
  • opportunity for high-potential career growth

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