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Conversational AI Designer
Location
United States
Posted
71 days ago
Salary
0
Seniority
Senior
Job Description
Conversational AI Designer
Full Potential Solutions
• Design natural, user-friendly dialogue flows for chatbots, voice assistants, and AI-powered interfaces • Work directly with clients & product owners to translate goals and customer intents into implementation-ready conversation architectures • Create and maintain conversation design artifacts • Define testing coverage for designs and support QA with structured test scenarios • Use analytics and qualitative feedback to iterate and improve flows and prompts • Align conversation behaviors with client brand voice and customer experience standards across channels • Define voice-optimized and chat-optimized behaviors • Develop and enforce conversation style guidelines • Support implementation in platforms such as Cognigy, Amazon Lex, Kore.ai • Define and enforce standards for reliability, observability, on-call readiness, and continuous improvement • Participate in incident response and root-cause reviews • Work with security/compliance stakeholders for data handling, retention, and access control
Job Requirements
- Must have work authorization within the United States or a U.S. citizen working abroad
- 3+ years designing and delivering conversational experiences in a commercial Conversational AI platform
- Proven experience shipping multiple production deployments (e.g., 3+ launched assistants)
- Multi-channel design experience
- Strong command of intent/slot (entity) modeling, dialog state management, confirmation strategies, disambiguation, and robust error handling/fallback design
- Experience designing LLM-assisted or knowledge-backed conversational flows
- Practical understanding of APIs (REST), webhooks, authentication concepts
- Strong proficiency producing clear design artifacts using tools such as Miro, Voiceflow, or equivalent tools
- Experience working in Agile teams
Benefits
- lucrative compensation program
- medical benefits
- dental benefits
- vision benefits
- opportunity for high-potential career growth
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