Itinerary Support Coordinator – Remote Location: Remote (United States) About Us : We are a coordination-focused services company that supports clients with planning, scheduling, and experience-related logistics. We assist with organizing itineraries, timelines, and reservations while maintaining a high standard of communication and client support. Position Overview: The Itinerary Support Coordinator provides administrative and client-facing assistance related to itinerary organization, scheduling, and documentation. This role supports the coordination of multiple components while ensuring accuracy, consistency, and timely communication. This is a support-based position focused on organization and client service rather than sales. Key Responsibilities: Assist with itinerary-related scheduling and coordination requests Organize and maintain itinerary details, timelines, and documentation Communicate with clients to confirm details, updates, and changes Ensure itinerary components are accurately recorded and up to date Respond to client inquiries in a professional and timely manner Follow established workflows and quality standards Collaborate with internal team members to support daily operations Qualifications & Skills: Strong organizational and time-management skills Clear written and verbal communication abilities High attention to detail and accuracy Comfortable working independently in a remote environment Basic computer proficiency and willingness to learn new systems Professional, reliable, and service-oriented Previous experience in itinerary coordination, scheduling, customer service, hospitality, or administrative support is helpful but not required. Work Environment & Schedule: Fully remote position Flexible scheduling options may be available Training and ongoing support provided Why Work With Us: Remote work flexibility Structured and supportive team environment Clear expectations and established workflows Opportunity to develop coordination and client support skills How to Apply Interested candidates are encouraged to submit an application for consideration. Qualified applicants will be contacted regarding next steps. $50,000 - $65,000 a year

Role Description The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, this role delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution. This is a remote role. Essential Functions & Responsibilities - Delivers friendly, efficient customer service in a high-volume environment - Accurately captures and enters data into CareMC and other internal systems - Demonstrates active listening and communicates clearly to confirm understanding - Promotes future use of self-help tools when applicable - Maintains consistent attendance and meets quality and productivity standards - Additional duties as assigned Qualifications - Effective verbal and written communication with active listening skills - Basic computer literacy and comfort using proprietary systems - Strong customer focus with ability to de-escalate routine issues - Attention to detail and time management skills Requirements - High School diploma or equivalent - 1+ year of customer service or call center experience Benefits - Comprehensive benefits package for full-time regular employees - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

• We will develop you into a CAMPER expert so that you can independently support our customers. You will be the first point of contact and will answer questions about our products "rent" and "abo". • First-level support: You provide our customers with solutions in challenging travel situations and ensure case-closure. Your focus will be on "Roadside Assistance." You will be supported by modern AI tools to help even more effectively. • During high season, the phone is your number one contact channel (browser-based and modern). • Handling booking adjustments: Your responsibilities include coordinating existing bookings and subscriptions, whether for updates, rebookings, or cancellations. • When needed, you will support the processing of complaints. • You will work closely with other teams, including product development and our international locations, to maximize service quality.

• We will develop you into a CAMPER expert so you can independently support our customers. You will be the first point of contact and assist with questions about our "rent" and "abo" products. • First-level support: You provide our customers with solutions in challenging travel situations and ensure case-closing support. Your focus will be on "Roadside Assistance." You will be supported by modern AI tools to provide even more targeted help. • During peak season, the phone is your number one channel (browser-based and modern). • Processing booking adjustments: Your tasks include coordinating existing bookings and subscriptions, whether for updates, rebookings or cancellations. • Supporting complaint handling when needed. • You will work closely with other teams, including product development and our international stations, to maximize service quality.