We are seeking a reliable and organized Vacation Services Specialist to support clients by coordinating travel details, managing reservations, and ensuring vacation plans run smoothly from start to finish. This fully remote role is ideal for someone who enjoys helping others, managing information, and providing consistent client support. In this position, you will communicate with clients to gather travel details, assist with coordinating reservations, and help organize schedules and confirmations. You will also review travel information for accuracy, track updates, and maintain organized records within internal systems. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple tasks while working independently in a remote environment. Key Responsibilities - Coordinate vacation reservations and scheduling details - Communicate with clients to gather travel information and preferences - Review travel plans to ensure accuracy and completeness - Track confirmations and provide updates to clients - Maintain organized records within internal systems Qualifications - Strong communication and organizational skills - Attention to detail and strong time-management abilities - Comfortable using digital tools and online systems - Customer service, administrative, or coordination experience preferred but not required Additional Details - Fully remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills Applicants must be citizens of the US, UK, Australia, Spain, Mexico, or LATAM regions.

We are seeking a client-focused Remote Family Cruise Specialist to assist clients with researching, coordinating, and organizing family cruise vacations. This fully remote position is ideal for someone who enjoys helping families create memorable travel experiences while managing important details and timelines. In this role, you will communicate with clients to understand their travel preferences, family needs, and vacation goals. You will assist with researching cruise options, itineraries, ships, and onboard activities that best match each client's preferences. You will also help coordinate reservations, review booking details for accuracy, and maintain organized records using internal systems. The ideal candidate is organized, dependable, and comfortable working independently while managing multiple requests. Strong communication and attention to detail will help ensure clients receive a smooth and enjoyable planning experience. Key Responsibilities - Communicate with clients to understand cruise preferences and travel goals - Research cruise lines, itineraries, and family-friendly travel options - Assist with coordinating cruise reservations and confirmations - Review travel details and maintain accurate client records - Provide updates and support throughout the planning process Qualifications - Strong communication and organizational skills - Detail-oriented with strong follow-through - Comfortable using digital tools and online research platforms - Customer service or travel coordination experience is helpful but not required Additional Details - 100% remote position - Training and ongoing support provided - Opportunity to develop travel planning and coordination skills Applicants must be citizens of the US, UK, Australia, Spain, Mexico, or LATAM regions.

Description Client Experience Lead Reports to: Director of Client Experience Department: Client Experience Location: Remote (with occasional travel to pharmacy locations, client sites, and conferences as needed) Role Overview The Client Experience Lead ensures that every Neighborhood LTC Pharmacy client experiences a smooth, reliable, and high-touch journey from onboarding through long-term partnership. This role serves as the operational backbone of the Client Experience program, executing onboarding and engagement processes, coordinating across internal teams, and supporting both clients and local pharmacy teams. The Client Experience Lead reinforces trust, clarity, and consistency so that caregivers and providers can focus on delivering safe, dignified care to individuals with Intellectual and Developmental Disabilities (IDD). The Client Experience Lead does not replace local pharmacy relationships. Instead, this role strengthens them by reducing friction, improving communication, and ensuring follow-through. Key Responsibilities 1. Client Onboarding & Implementation - Coordinate onboarding activities for new provider accounts, ensuring milestones are completed within established timelines. - Facilitate kickoff and follow-up onboarding calls with providers, pharmacists, and internal teams. - Maintain onboarding documentation, meeting notes, and follow-up tasks in HubSpot. - Serve as the primary point of coordination for onboarding-related questions, escalating issues or risks to the Director of Client Experience as needed. - Make vendor integrations live during onboarding (eMAR/EHR, assistive tech, DME): connect the right people, finish setup, test the workflow, and set one clear support path. 2. Client Engagement & Ongoing Success - Serve as a consistent day-to-day support contact for assigned clients during onboarding and post go-live. - Conduct scheduled post-onboarding check-ins at 1, 2, 3, 6, 9, and 12 months, primarily via email and virtual meetings based on client preferences. - Prepare and support client business reviews for assigned accounts, summarizing key insights, trends, and opportunities. - Monitor client health indicators including satisfaction feedback, engagement signals, and service concerns. 3. Client Support & Issue Coordination - Act as the first point of intake for client questions or concerns related to service, billing coordination, or operational issues. - Triage issues to the appropriate internal teams and ensure timely, professional follow-up. - Track recurring issues or themes and elevate insights to support process improvement and risk prevention. 4. Cross-Functional Collaboration - Collaborate closely with pharmacy teams, operations, billing, and support staff to ensure a seamless client experience. - Track onboarding and engagement task progress across departments to promote accountability. - Participate in internal client syncs to discuss status, risks, and upcoming needs. 5. CRM & Process Execution - Utilize CRM tools like HubSpot to manage onboarding pipelines, engagement workflows, and client documentation. - Maintain accurate, timely, and complete client records to support continuity and reporting. - Contribute to refining templates, playbooks, and SOPs for onboarding and engagement processes. 6. Feedback, Insights & Reporting - Collect client feedback through surveys and direct interactions. - Summarize onboarding progress, satisfaction trends, and client health indicators. - Support the Director of Client Experience with reporting and insights shared with leadership. 7. Training Support & Representation - Support medication packaging training and product demonstrations in coordination with pharmacists and operations teams. - Assist with demos or presentations by providing operational context and process clarity. - Represent Neighborhood LTC Pharmacy at industry events or client meetings as needed.

• Answer incoming calls and chats from clients to address their issues promptly and document each phone call in the Approver ticketing system. • Effectively troubleshoot and manage support issues. • Document each phone call in the ticketing system. • Successfully communicate and/or demonstrate to clients how to utilize products and services. • Assist and support the Sales team in handling escalated issues and support. Resolve these issues effectively and in a timely manner. This will consist of handling direct phone calls and email escalations from the Sales team. • Review escalated cases effectively and promptly from other tier level supports including the following scenarios: • Claim Traces • DMD .TIF and .TXT issues • Claim Rejections • Upload Issue • Eligibility issues • ERA issues • Patient Statement issues • Must understand client needs and expectations and work within appropriate standards. • Must continually stay knowledgeable about the products and services that we offer. • Observe security responsibilities. • Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble and Feedback is a Gift.