JOB SUMMARY The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following: - Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. - Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions - Access payer websites and discern pertinent data to resolve accounts - Utilize all available job aids provided for appropriateness in Patient Accounting processes - Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account - Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership - Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities - Provide support for team members that may be absent or backlogged ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. - Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results. - Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. - Participate and attend meetings, training seminars and in-services to develop job knowledge. - Respond timely to emails and telephone messages as appropriate. - Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies - Intermediate skill in Microsoft Office (Word, Excel) - Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently - Ability to communicate in a clear and professional manner - Must have good oral and written skills - Strong interpersonal skills - Above average analytical and critical thinking skills - Ability to make sound decisions - Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors - Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims. - Intermediate understanding of EOB. - Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. - Ability to problem solve, prioritize duties and follow-through completely with assigned tasks. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School diploma or equivalent. Some college coursework in business administration or accounting preferred - 1-4 years medical claims and/or hospital collections experience - Minimum typing requirement of 45 wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office/Team Work Environment - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $17.62 - $24.68 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Overview Xanterra Travel Collection (Xanterra) owns a growing group of hospitality, travel and leisure businesses operating in more than 30 countries. As the nation’s largest National Park Concessioner (our original core business), environmental stewardship, compliance and sustainability are fundamental to everything we do. In the last decade, Xanterra has established itself as the industry leader in protecting and preserving the environment in national parks, private resorts and adventure travel. The company’s 6500 (peak season) employees provide superior guest service to visitors from around the world who visit the company’s 20+ hotels and lodges with more than 4,000 guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone. We are currently seeking Agents to join our amazing group of Customer Service and Sales Central Reservations Agents for the Summer Season! Our 100% remote Central Reservations operation is now hiring Temporary Remote Full and Part-time Reservation Customer Service and Sales Agents in the following states- AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, and VA. Our customer service team handles inbound only calls and chats from guests wanting to have a once in a lifetime travel adventure with us! You’ll spend the day selling, explaining, and “bringing to life” unforgettable experiences at or near National Parks such as Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Zion. Listen to what our current Agents have to say about life in Central Reservations at Xanterra Travel Collection! "Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them.” “The management team at Central Reservations encourages personal and professional growth.” “Central Reservations believes and administers an open-door policy for all employees.” "It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!" “The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees." Responsibilities What is in it for you: - Working virtually from the comfort and security of your own home! - All the computer equipment required to do this job is provided to you! - An inclusive, diverse, equal opportunity, respectful, supportive, and friendly virtual work environment. - Potential to move into a friendly sales environment with a monthly incentive program that has no cap. Once fully trained on all of our products, incentive earnings can exponentially grow! - A dedicated training team determined to provide a low stress but highly productive paid 3-week new hire training. - Employee discounts! - Additional incentives for perfect attendance and employee referrals. - With prior communication, we are flexible with and welcoming of semi-retired people who want to get back into the workforce. We understand the importance of work/life balance for parents, caregivers, and students. Create a career with us! We have clear and defined career paths for employees that want to grow with Central Reservations! Qualifications What we ask of you: - Initial flexibility to work until 7pm MST, and weekends as well. - Be open to learning new things! Don’t expect to be an expert within this role immediately! - A friendly and helpful attitude is required when communicating with guests and co-workers - A willingness and determination to create a unique customer service experience on every guest call, chat, or email you answer - A quiet and dedicated Work from Home area/office, away from any distractions - Hardwired internet with a minimum of 40mbs download speed - Open and honest communication - All candidates must be willing to participate and pass a drug screening and background checks facilitated by our team prior to employment Training is 3 weeks long, the hours are 8:30 - 5 pm (MT), and in a 100% virtual enviorment. BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; PTO and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; RTD-Denver transit pass for in-office employees, and Employee Discounts & Travel Deals. EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. “Remote potential not available in all states and candidates must provide own high-speed internet.”

Overview Xanterra Travel Collection (Xanterra) owns a growing group of hospitality, travel and leisure businesses operating in more than 30 countries. As the nation’s largest National Park Concessioner (our original core business), environmental stewardship, compliance and sustainability are fundamental to everything we do. In the last decade, Xanterra has established itself as the industry leader in protecting and preserving the environment in national parks, private resorts and adventure travel. The company’s 6500 (peak season) employees provide superior guest service to visitors from around the world who visit the company’s 20+ hotels and lodges with more than 4,000 guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone. We are currently seeking Agents to join our amazing group of Customer Service and Sales Central Reservations Agents for the Summer Season! Our 100% remote Central Reservations operation is now hiring Temporary Remote Full and Part-time Reservation Customer Service and Sales Agents in the following states- AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, and VA. Our customer service team handles inbound only calls and chats from guests wanting to have a once in a lifetime travel adventure with us! You’ll spend the day selling, explaining, and “bringing to life” unforgettable experiences at or near National Parks such as Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Zion. Listen to what our current Agents have to say about life in Central Reservations at Xanterra Travel Collection! "Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them.” “The management team at Central Reservations encourages personal and professional growth.” “Central Reservations believes and administers an open-door policy for all employees.” "It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!" “The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees." Responsibilities What is in it for you: - Working virtually from the comfort and security of your own home! - All the computer equipment required to do this job is provided to you! - An inclusive, diverse, equal opportunity, respectful, supportive, and friendly virtual work environment. - Potential to move into a friendly sales environment with a monthly incentive program that has no cap. Once fully trained on all of our products, incentive earnings can exponentially grow! - A dedicated training team determined to provide a low stress but highly productive paid 3-week new hire training. - Employee discounts! - Additional incentives for perfect attendance and employee referrals. - With prior communication, we are flexible with and welcoming of semi-retired people who want to get back into the workforce. We understand the importance of work/life balance for parents, caregivers, and students. Create a career with us! We have clear and defined career paths for employees that want to grow with Central Reservations! Qualifications What we ask of you: - Initial flexibility to work until 7pm MST, and weekends as well. - Be open to learning new things! Don’t expect to be an expert within this role immediately! - A friendly and helpful attitude is required when communicating with guests and co-workers - A willingness and determination to create a unique customer service experience on every guest call, chat, or email you answer - A quiet and dedicated Work from Home area/office, away from any distractions - Hardwired internet with a minimum of 40mbs download speed - Open and honest communication - All candidates must be willing to participate and pass a drug screening and background checks facilitated by our team prior to employment Training is 3 weeks long, the hours are 8:30 - 5 pm (MT), and in a 100% virtual enviorment. BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; PTO and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; RTD-Denver transit pass for in-office employees, and Employee Discounts & Travel Deals. EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. “Remote potential not available in all states and candidates must provide own high-speed internet.”

Overview Xanterra Travel Collection (Xanterra) owns a growing group of hospitality, travel and leisure businesses operating in more than 30 countries. As the nation’s largest National Park Concessioner (our original core business), environmental stewardship, compliance and sustainability are fundamental to everything we do. In the last decade, Xanterra has established itself as the industry leader in protecting and preserving the environment in national parks, private resorts and adventure travel. The company’s 6500 (peak season) employees provide superior guest service to visitors from around the world who visit the company’s 20+ hotels and lodges with more than 4,000 guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone. We are currently seeking Agents to join our amazing group of Customer Service and Sales Central Reservations Agents for the Summer Season! Our 100% remote Central Reservations operation is now hiring Temporary Remote Full and Part-time Reservation Customer Service and Sales Agents in the following states- AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, and VA. Our customer service team handles inbound only calls and chats from guests wanting to have a once in a lifetime travel adventure with us! You’ll spend the day selling, explaining, and “bringing to life” unforgettable experiences at or near National Parks such as Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Zion. Listen to what our current Agents have to say about life in Central Reservations at Xanterra Travel Collection! "Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them.” “The management team at Central Reservations encourages personal and professional growth.” “Central Reservations believes and administers an open-door policy for all employees.” "It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!" “The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees." Responsibilities What is in it for you: - Working virtually from the comfort and security of your own home! - All the computer equipment required to do this job is provided to you! - An inclusive, diverse, equal opportunity, respectful, supportive, and friendly virtual work environment. - Potential to move into a friendly sales environment with a monthly incentive program that has no cap. Once fully trained on all of our products, incentive earnings can exponentially grow! - A dedicated training team determined to provide a low stress but highly productive paid 3-week new hire training. - Employee discounts! - Additional incentives for perfect attendance and employee referrals. - With prior communication, we are flexible with and welcoming of semi-retired people who want to get back into the workforce. We understand the importance of work/life balance for parents, caregivers, and students. Create a career with us! We have clear and defined career paths for employees that want to grow with Central Reservations! Qualifications What we ask of you: - Initial flexibility to work until 7pm MST, and weekends as well. - Be open to learning new things! Don’t expect to be an expert within this role immediately! - A friendly and helpful attitude is required when communicating with guests and co-workers - A willingness and determination to create a unique customer service experience on every guest call, chat, or email you answer - A quiet and dedicated Work from Home area/office, away from any distractions - Hardwired internet with a minimum of 40mbs download speed - Open and honest communication - All candidates must be willing to participate and pass a drug screening and background checks facilitated by our team prior to employment Training is 3 weeks long, the hours are 8:30 - 5 pm (MT), and in a 100% virtual enviorment. BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; PTO and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; RTD-Denver transit pass for in-office employees, and Employee Discounts & Travel Deals. EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. “Remote potential not available in all states and candidates must provide own high-speed internet.”