• Act as the first line of support for technical issues raised via support tickets, Slack channels, or through Customer Success Managers, communicating clearly and effectively with both technical and non-technical stakeholders throughout the resolution process. • Work directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure, or to assess and resolve issues when troubleshooting is required. • Diagnose and resolve technical issues by analyzing customer implementations, including scripts such as Pixels and Orders APIs. • Own data quality issues end-to-end, partnering with internal teams to address proactively flagged issues and working with customers to resolve them. • Escalate complex or product-level issues to Engineering when appropriate, providing clear context and reproduction details. • Continuously improve external-facing documentation to enable smoother onboarding and more self-serve customer workflows.

• Act as the first line of support for technical issues raised via support tickets, Slack channels, or through Customer Success Managers, communicating clearly and effectively with both technical and non-technical stakeholders throughout the resolution process. • Work directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure, or to assess and resolve issues when troubleshooting is required. • Diagnose and resolve technical issues by analyzing customer implementations, including scripts such as Pixels and Orders APIs. • Own data quality issues end-to-end, partnering with internal teams to address proactively flagged issues and working with customers to resolve them. • Escalate complex or product-level issues to Engineering when appropriate, providing clear context and reproduction details. • Continuously improve external-facing documentation to enable smoother onboarding and more self-serve customer workflows.

• Help customers solve problems in the Crunchtime platform. • Use internal tools to troubleshoot customer tickets within our Labor and Inventory product suites including Net-Chef, Enterprise Manager Web, Teamworx, Mobile Teamworx, and Mobile Inventory. • Collaborate with a global team to deliver the ultimate customer experience • Support Sales/Success teams with account management and technical support • Be a voice of the customer, helping our product and engineering teams better understand our customers' needs • Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.

• Participar en proyectos de integración, mantenimiento y soporte de sistemas de procesamiento de transacciones electrónicas. • Incluir redes XPNET y sistemas criptográficos TSS. • Configuración Base24/XPNET/TSS. • Configuración de instituciones, BINS, terminales, comercios, minoristas e interfaces (Host to Host, BIC, Visanet, Banknet). • Gestión de archivos: CPF, IDF, PTD/TDF, PRDF, HCH, EMF, ICFE, APCI, IPCF, KEY6/KEYF. • Configuración de claves criptográficas TSS. • Creación y mantenimiento de redes Base24 Classic y XPNET. • Análisis Técnico: Revisión de nuevas solicitudes de clientes y análisis de impacto técnico en Programas Base24 Classic.