• Reporting directly to the Director of Revenue Cycle Management. • Handling pre-certifications, authorizations, retro-authorizations, appeals, medical records requests, and chart auditing duties. • Partner closely with clinical and revenue cycle teams to remove administrative barriers. • Conduct live reviews with payors and level of care chart reviews. • Clinically negotiate authorization outcomes with the payor. • Provide guidance and training to clinicians on completing P2P reviews. • Timely completion of the Denial Notification process.

• Handle incoming requests via multiple channels (i.e. smart phone, email, etc.) • Primary point of contact for the client • Manage all booking needs for travelers, both business and leisure • Provide exceptional customer service to exceed clients' expectations • Access to sell package options, tours, event ticket and more

• Perform Telemedicine Consults/E-Consults/Curbside Consults • Remove barriers to accessing specialty care

• Provide professional medical services supporting the AMWD since the agency functions as the Department of the Air Force (DAF) medical certification and waiver authority. • Conduct occupational suitability risk assessments and analysis for all individuals applying for enlistment, commissioning, flying training, and other AF special operational duty accession programs. • Assist in formulation of responses and dispositions to individual cases and making recommendations for the development of policies that guide decisions made by the AMWD/CMO. • Act as the subject matter expert, with oversight and guidance from AMWD personnel, to generate and review medical documentation. • Track cases using the HQ AFAC database through the entire review process, keeping staff, base, and interested parties informed of case status.