• Verantwortung für Brand Activation & Campaign Management: Events, Pop-ups, Tours, Launches und Offline-Kampagnen • End-to-End Projektmanagement: Timelines, Budgets, Stakeholder und Qualität • Koordination externer Partner & Dienstleister: Locations, Messebauer, Produktionen, Deko, Technik, Brands, Licensing und Co-Creation Partner • Enge Abstimmung mit Brand Design zur Sicherstellung eines konsistenten Markenauftritts • Planung & Umsetzung von Influencer-Reisen, Events und Aktivierungen • Brand-Awareness-Steigerung mit klaren KPIs & Reporting • Fachliche Führung & Enabling einer Junior Brand Activation Managerin • Viel Stakeholder Management und Kommunikation – intern wie extern

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture. • Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics. • Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement Being able to interpret data that translates into action to improve the team • Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed. • Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted. • Developing and issuing warnings and corrective action plans, as required. • Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals. • Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. • Lead any escalation concerns high-severity issues encountered by customers and team members, whether originating from within the team, directly from customers, or from other HighLevel departments. • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom. • Other duties may be assigned and/or modified as business needs change.

• Provide education, referrals, care management activities surrounding available services and supports including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports. • Link to needed behavioral health and physical health care services and facilitating appropriate connections to primary healthcare services through Community Care of North Carolina, the Health Department, or other community health resources • Coordinating and linking members to benefits • Complete initial and yearly Care Management Comprehensive Assessment and Care Plan • Conduct Care Team meetings and ensure treatment team members participate in treatment team meetings to address the needs of the member • Conduct continuous monitoring of progress towards goals identified in Care Plan through in-person and collateral contacts with the member and member’s supports, including family, information and formal caregivers and routine care team reviews • Identify the gaps in needed services and intervene as needed to ensure the member receives appropriate care • Identify and refer member to community resources • Oversee care transitions for members who are moving from one clinical setting to another • Maintain accurate tracking and data information for care management activities and outcomes including tracking of individuals in and out of services, those who are on waiting lists, those who need follow-up, and those on outpatient commitments • Serves as a collaborative partner in identifying system barriers through work with community stakeholders • Manages and facilitates Child/Adult High Risk Team meetings in collaboration with DSS, DJJ, school systems, CCNC Care Managers, and other community stakeholders as appropriate

• Build and sustain a statewide base of education advocates, including parents, educators, and community leaders • Recruit, train, and manage volunteers to participate in advocacy actions and outreach • Develop and execute strategies to engage advocates with state legislators through meetings, testimony, events, and coordinated outreach • Organize community forums, listening sessions, and advocacy actions across the state • Support rapid-response advocacy efforts during legislative sessions • Track engagement and participation metrics to strengthen organizing strategies • Plan and execute advocacy campaigns that motivate Delaware citizens to speak to elected officials about important education issues • Provide support and coverage, as needed, during elected official meetings including but not limited to the Delaware legislative session and school board meetings • Design engagement pathways that move supporters from awareness to sustained action • Collaborate with internal teams to translate policy priorities into accessible, motivating messages • Maintain awareness of Delaware’s education policy and political landscape • Drive participation and awareness of our online hub where community members submit education ideas and questions • Integrate the online platform into organizing and advocacy strategies