Liquidia is deeply passionate and committed to the discovery, engineering, and development required to bring novel therapies to patients who need them most, and to the healthcare providers who care for them. Our current drive is toward improving the treatment of pulmonary hypertension (PH). We will continue to combine our proprietary, innovative PRINT® Technology with new and established medications, offering the potential for both better precision and improved clinical outcomes. Our team members include some of the industry’s top scientists, clinicians, business strategists, engineers, and pharmaceutical executives. We work together to help people lead longer, healthier, and happier lives. Job Summary The Senior Medical Director, Cardiorespiratory Clinical Development, will serve as the scientific and clinical lead for programs advancing novel therapies targeting cardiovascular and pulmonary diseases. This position will guide development activities from first-in-human (Phase I) through late-stage (Phase IV) clinical trials. The ideal candidate is a PhD-trained translational or clinical scientist with deep expertise in cardiorespiratory physiology, pulmonary hypertension, heart failure, or related pathophysiology, and a proven track record supporting clinical development in the biotechnology or pharmaceutical industry. This role requires both strategic vision and hands-on leadership, working cross-functionally to bring innovative therapies from bench to bedside. Education - For Non-MD position: PharmD or PhDin a relevant biomedical field (e.g., physiology, pharmacology, molecular biology, or related discipline). - For MD or DO: MD or DO with strong clinical trial experience in cardiovascular or pulmonary disease and preferably board certified (or equivalent) in respiratory medicine, cardiology or cardiovascular medicine. Experience - 15+ years of clinical research experience in the biopharmaceutical industry, including direct involvement in Phase I–IV studies. - Demonstrated expertise in cardiovascular or pulmonary drug development, including conditions such as pulmonary hypertension, heart failure, COPD or fibrosis. - Experience with clinical pharmacology, biomarker-driven development, or translational medicine preferred. - Proven ability to contribute to regulatory filings and agency interactions. Skills and Attributes - Strong grasp of cardiorespiratory pathophysiology and clinical trial design principles. - Exceptional communication and presentation skills, able to distill complex scientific data into actionable insights. - Collaborative, flexible, and entrepreneurial mindset suited to a small-company culture. - Demonstrated leadership and cross-functional influence in matrixed environments. Location/Travel - This position is remote or office-based, depending on location. Travel may be required as needed to support the assigned clinical trial/s but would not be expected to exceed 30%. Clinical Development & Study Oversight - Provide medical and scientific leadership across cardiorespiratory development programs (Phase I–IV). - Design and review clinical trial protocols, investigator brochures, and clinical study reports to ensure robust scientific rationale and regulatory compliance. - Lead clinical interpretation of efficacy, safety, and biomarker data, ensuring integration with preclinical and translational findings. - Oversee medical monitoring during trials, including review of adverse events and emerging safety signals. - Oversee and support investigator led or supported studies - Collaborate closely with Clinical Operations, Biostatistics, and Regulatory Affairs to ensure efficient study execution and data integrity. Strategic Program Leadership - Contribute to the clinical development plan (CDP) and overall regulatory strategy for cardiorespiratory assets. - Identify novel clinical endpoints, biomarkers, and imaging modalities relevant to cardiopulmonary physiology. - Support translational integration between preclinical pharmacology, biomarker discovery, and clinical outcomes. - Provide scientific input into target product profiles, risk–benefit assessments and go/no-go decisions. Cross-functional and External Collaboration - Serve as a medical and scientific resource for internal teams including discovery, regulatory, safety, and medical affairs. - Build and maintain relationships with key opinion leaders (KOLs) in cardiology, pulmonology, and respiratory medicine. - Represent the company at advisory boards, scientific congresses, and regulatory agency meetings. - Support scientific publications, abstracts, and presentations related to the company’s clinical programs. Regulatory and Compliance - Partner with Regulatory Affairs to contribute to IND, CTA, NDA, and BLA submissions. - Ensure compliance with ICH-GCP, FDA, and EMA standards. - Participate in data monitoring committees and internal safety reviews as needed. Liquidia offers a competitive compensation package as well as a comprehensive benefits package that includes Medical, Dental, Vision, STD, LTD, 401(k) Savings Retirement Plan, ESPP, and more! Liquidia is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Recruiting Agencies, Please Note: Liquidia will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Liquidia via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Liquidia. No fee will be paid in the event the candidate is hired by Liquidia as a result of the referral or through other means.

GoTo Telemed is seeking experienced, licensed Physicians (MDs and DOs) to join our growing network of independent telehealth providers. This is a flexible, 1099 independent contractor opportunity allowing you to practice medicine across multiple states with complete autonomy over your schedule. We provide comprehensive support infrastructure including training, HIPAA-compliant digital platforms, EHR/EDI systems, and optional malpractice insurance coverage, allowing you to focus on delivering quality patient care. Position Type: 1099 Independent Contractor Work Schedule: Flexible – Set Your Own Hours Location: Remote (Multi-State, U.S.) Compensation Structure: Fee-for-Service Model CORE JOB RESPONSIBILITIES Clinical Care Delivery - Conduct comprehensive virtual consultations via secure HIPAA-compliant video conferencing platform (GoTo Telemed) - Assess patient presenting complaints, medical history, allergies, current medications, and relevant clinical symptoms - Perform appropriate clinical decision-making and differential diagnosis using available telehealth examination techniques - Provide evidence-based medical evaluation, treatment recommendations, and prescriptions as clinically appropriate - Document all clinical encounters accurately and timely in integrated Electronic Health Records (EHR) system - Generate and transmit prescriptions electronically through certified pharmacy networks - Communicate findings and treatment plans clearly to patients, ensuring informed consent and patient understanding - Establish appropriate diagnostic and follow-up plans aligned with standard of care - Maintain professional communication and clinical documentation standards across all patient interactions Multi-State Licensure & Compliance - Maintain active, unrestricted medical license(s) in all states where patient care is delivered - Comply with the Interstate Medical Licensure Compact (IMLC) pathway requirements where applicable - Ensure DEA registration in all states where controlled substance prescribing occurs - Verify state-specific telehealth regulations and patient location requirements prior to each consultation - Maintain current knowledge of state-specific scope of practice, billing regulations, and telehealth-specific compliance rules - Adhere to federal HIPAA Privacy Rule, Security Rule, and Breach Notification requirements - Comply with the Ryan Haight Consumer Protection Act for controlled substance prescribing via telehealth Digital Platform & Technology Competency - Utilize GoTo Telemed video conferencing and appointment scheduling system proficiently - Access and document patient information in integrated EHR system (GoTo Telemed platform) - Understand and comply with EDI (Electronic Data Interchange) standards for claims submission and eligibility verification - Maintain competency with secure messaging, appointment reminders, and patient communication features - Troubleshoot basic technical issues; escalate technical problems to platform support team - Protect patient privacy and maintain confidentiality within digital environment - Complete all mandatory HIPAA and platform-specific security training Nurse Supervision & Team Collaboration (Optional) - If applicable, collaborate with assigned RN/LPN supervisory staff for patient screening, triage, and care coordination - Communicate clinical decisions clearly to nursing team - Ensure supervision meets state regulatory requirements for nurse-physician relationships - Participate in case conferences and clinical consultations as needed - Maintain professional documentation of all supervised encounters Professional Development & Quality Assurance - Complete comprehensive onboarding and platform training program - Participate in ongoing competency assessments and quality improvement initiatives - Respond to peer review and credentialing inquiries within required timeframes - Maintain current certifications, licenses, and Board Certification status - Engage in continuing medical education (CME) as required by state medical boards and professional standards - Adhere to evidence-based clinical guidelines and best practices in telehealth - Participate in quality audits, chart reviews, and compliance monitoring activities - Report clinical or technical issues that may impact patient safety immediately Administrative & Business Responsibilities - Submit accurate timesheets, encounter documentation, and billing records - Maintain organized records of patient consultations for compliance and malpractice insurance purposes - Communicate availability and scheduling changes proactively - Respond promptly to administrative inquiries and requests from GoTo Telemed operations team - Comply with all contract terms, compensation terms, and payment processing requirements - Maintain proper business records and invoicing documentation as 1099 contractor COMPENSATION & BENEFITS STRUCTURE Compensation Model - Fee-for-Service Structure: Per-consultation compensation model - Rate Range: Compensation varies based on complexity, specialty, state, and experience - Payment Schedule: Bi-weekly via direct deposit or ACH transfer - Billing Responsibility: GoTo Telemed handles claims submission and payer management; contractor receives guaranteed compensation regardless of payer denials (where applicable per contract) 1099 Contractor Considerations - No Traditional Benefits: As a 1099 independent contractor, you are responsible for all benefits - Health Insurance: You must secure your own health insurance (not provided) - Retirement Planning: You are responsible for retirement savings (SEP-IRA, Solo 401k, etc.) - Tax Responsibility: You are responsible for federal income taxes, self-employment taxes, and quarterly estimated tax payments - Work Expenses: You bear the cost of supplies, technology, and office setup Optional Benefits & Support Offered by GoTo Telemed - Professional Liability Insurance Program: Discounted group malpractice insurance rates available (contractor responsible for premium; subsidized rates offered) - Platform Access: Complete HIPAA-compliant telehealth infrastructure provided at no cost - EHR/EMR System: Integrated Electronic Health Records system with EDI capabilities included - Comprehensive Training: Initial onboarding, platform training, and ongoing compliance education provided - Credentialing Support: Assistance with medical board verification, DEA registration, and multi-state licensing navigation - 24/7 Technical Support: Dedicated platform support team for technical and operational issues - Flexible Scheduling: Complete autonomy over work hours and patient volume - Network Benefits: Access to GoTo Telemed provider network and patient matching system WORK ENVIRONMENT & REQUIREMENTS Physical Requirements - Ability to sit for extended periods during virtual consultations (4-8 hours per day) - Clear speech and hearing capability for video and phone consultations - Visual acuity sufficient to read medical records and patient information on computer screens - No physical limitations preventing secure documentation and medical decision-making Technical Environment Requirements - Private, HIPAA-compliant workspace with secure internet connectivity - Professional background and minimal distractions visible on video - Reliable computer or tablet with camera and microphone capabilities - Backup internet connection or mobile hotspot recommended for reliability - Compliance with patient confidentiality standards (closed doors, secure space, no family members visible) Schedule & Availability - Flexible scheduling with ability to set your own hours - Responsiveness to scheduling requests and patient needs - Availability for urgent/same-day consultations when contracted - Participation in on-call rotations or scheduled availability blocks (varies by agreement) - Ability to accommodate patient time zones across multiple states - Reasonable notice for unavailability and schedule changes REQUIRED KNOWLEDGE, SKILLS & ABILITIES Clinical Knowledge & Skills - Expert-level medical knowledge appropriate to specialty or primary care - Proficiency in diagnostic reasoning and clinical decision-making - Understanding of telemedicine-specific clinical limitations and appropriate patient selection - Knowledge of prescription medications, drug interactions, and contraindications - Ability to recognize emergency situations requiring in-person or emergency department evaluation - Familiarity with telehealth billing codes (CPT, E/M code selection, HCPCS codes) - Knowledge of Medicare, Medicaid, and commercial insurance policies related to telehealth Regulatory & Compliance Knowledge - Comprehensive understanding of HIPAA Privacy, Security, and Breach Notification Rules - Knowledge of state medical practice acts and scope of practice limitations - Understanding of controlled substance prescribing regulations and DEA requirements - Familiarity with state-specific telehealth laws and patient location requirements - Knowledge of standard medical liability and malpractice insurance requirements - Understanding of medical record documentation requirements and retention policies - Knowledge of business associate agreements and data security standards Technical Skills - Proficiency with video conferencing platforms and screen sharing - Comfortable with EHR/EMR navigation and medical record documentation - Basic understanding of EDI standards and claims submission processes - Ability to troubleshoot basic technical issues independently - Proficiency with email, scheduling software, and digital documentation - Ability to maintain secure data handling practices - Comfort learning new digital tools and platforms Professional Skills & Attributes - Strong written and verbal communication abilities - Professional judgment and ethical decision-making - Self-motivation and ability to work independently - Reliability and consistent professionalism - Problem-solving ability in ambiguous or complex situations - Attention to detail in documentation and clinical care - Adaptability to changing regulations and platform updates - Commitment to patient safety and quality improvement COMPLIANCE POLICIES & QUALITY PARAMETERS HIPAA & Data Security Compliance - All patient interactions must comply with HIPAA Privacy Rule regarding use and disclosure of Protected Health Information (PHI) - Security Rule standards require implementation of safeguards for ePHI (electronic PHI) including encryption, access controls, and audit logs - Contractors must maintain Business Associate Agreement compliance with all vendors and subcontractors - Breach Notification Rule requires immediate reporting of any suspected data breaches or unauthorized ePHI disclosures - All communications must occur through HIPAA-compliant channels (GoTo Telemed platform, not personal email/text) - Patient consent must be documented for all telehealth services and maintained per retention requirements (minimum 6 years) - Workforce security training is mandatory annually Quality & Performance Standards - Clinical Quality Metrics: Adherence to evidence-based care guidelines and appropriate diagnostic protocols - Documentation Standards: Timely, complete, and accurate medical record documentation meeting medical record standards - Patient Safety: Zero tolerance for medical errors; immediate escalation of adverse events or near-misses - Response Time: Prompt response to patient messages, lab results, and administrative requests (within 24 hours typical) - Customer Satisfaction: Patient satisfaction scores maintained at 4.0+/5.0 rating threshold - Compliance Audits: Passage of periodic medical record audits and quality reviews - Appointment Timeliness: Virtual consultations begin on time; appointment slots filled as scheduled - Scope of Practice: Consultations limited to appropriate diagnoses and treatments; proper referral for out-of-scope conditions - Prescription Appropriateness: Prescriptions align with evidence-based guidelines; controlled substance prescribing follows federal/state regulations - Continuity of Care: Appropriate follow-up plans and coordination with primary care providers when applicable Professional Conduct Standards - Maintain professional demeanor in all patient and staff interactions - Treat all patients with respect regardless of demographics or social factors - Avoid conflicts of interest and disclose any potential conflicts - Maintain confidentiality in all clinical and business matters - Comply with anti-bribery and anti-kickback regulations - Report violations of compliance policies immediately to management - Participate cooperatively in peer review, audits, and quality improvement initiatives - Respond promptly to compliance inquiries and investigations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GoTo Telemed is seeking experienced, licensed Physicians (MDs and DOs) to join our growing network of independent telehealth providers. This is a flexible, 1099 independent contractor opportunity allowing you to practice medicine across multiple states with complete autonomy over your schedule. We provide comprehensive support infrastructure including training, HIPAA-compliant digital platforms, EHR/EDI systems, and optional malpractice insurance coverage, allowing you to focus on delivering quality patient care. - Position Type: 1099 Independent Contractor - Work Schedule: Flexible – Set Your Own Hours - Location: Remote (Multi-State, U.S.) - Compensation Structure: Fee-for-Service Model Qualifications - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) from accredited institution - Active, unrestricted medical license in at least one U.S. state - Current, valid DEA registration (or eligibility to obtain) - Unrestricted medical license with no disciplinary history, sanctions, or criminal convictions - Completion of accredited medical education program - Minimum 2 years post-graduate clinical practice experience (residency and/or clinical practice) - Experience in primary care, urgent care, internal medicine, family medicine, or telehealth preferred - Demonstrated clinical competency in virtual patient assessment and diagnosis - Experience managing common acute and chronic conditions via telemedicine Requirements - Maintain active, unrestricted medical license(s) in all states where patient care is delivered - Comply with the Interstate Medical Licensure Compact (IMLC) pathway requirements where applicable - Ensure DEA registration in all states where controlled substance prescribing occurs - Verify state-specific telehealth regulations and patient location requirements prior to each consultation - Maintain current knowledge of state-specific scope of practice, billing regulations, and telehealth-specific compliance rules - Adhere to federal HIPAA Privacy Rule, Security Rule, and Breach Notification requirements - Comply with the Ryan Haight Consumer Protection Act for controlled substance prescribing via telehealth - Proficiency with video conferencing technology and digital platforms - Reliable, high-speed internet connection (minimum 10 Mbps upload/download speeds recommended) - Access to private, secure workspace free from patient confidentiality breaches Benefits - Fee-for-Service Structure: Per-consultation compensation model - Rate Range: Compensation varies based on complexity, specialty, state, and experience - Payment Schedule: Bi-weekly via direct deposit or ACH transfer - GoTo Telemed handles claims submission and payer management; contractor receives guaranteed compensation regardless of payer denials (where applicable per contract) - Professional Liability Insurance Program: Discounted group malpractice insurance rates available (contractor responsible for premium; subsidized rates offered) - Complete HIPAA-compliant telehealth infrastructure provided at no cost - Integrated Electronic Health Records system with EDI capabilities included - Initial onboarding, platform training, and ongoing compliance education provided - Assistance with medical board verification, DEA registration, and multi-state licensing navigation - Dedicated platform support team for technical and operational issues - Complete autonomy over work hours and patient volume - Access to GoTo Telemed provider network and patient matching system

GoTo Telemed is seeking experienced, licensed Physicians (MDs and DOs) to join our growing network of independent telehealth providers. This is a flexible, 1099 independent contractor opportunity allowing you to practice medicine across multiple states with complete autonomy over your schedule. We provide comprehensive support infrastructure including training, HIPAA-compliant digital platforms, EHR/EDI systems, and optional malpractice insurance coverage, allowing you to focus on delivering quality patient care. Position Type: 1099 Independent Contractor Work Schedule: Flexible – Set Your Own Hours Location: Remote (Multi-State, U.S.) Compensation Structure: Fee-for-Service Model CORE JOB RESPONSIBILITIES Clinical Care Delivery - Conduct comprehensive virtual consultations via secure HIPAA-compliant video conferencing platform (GoTo Telemed) - Assess patient presenting complaints, medical history, allergies, current medications, and relevant clinical symptoms - Perform appropriate clinical decision-making and differential diagnosis using available telehealth examination techniques - Provide evidence-based medical evaluation, treatment recommendations, and prescriptions as clinically appropriate - Document all clinical encounters accurately and timely in integrated Electronic Health Records (EHR) system - Generate and transmit prescriptions electronically through certified pharmacy networks - Communicate findings and treatment plans clearly to patients, ensuring informed consent and patient understanding - Establish appropriate diagnostic and follow-up plans aligned with standard of care - Maintain professional communication and clinical documentation standards across all patient interactions Multi-State Licensure & Compliance - Maintain active, unrestricted medical license(s) in all states where patient care is delivered - Comply with the Interstate Medical Licensure Compact (IMLC) pathway requirements where applicable - Ensure DEA registration in all states where controlled substance prescribing occurs - Verify state-specific telehealth regulations and patient location requirements prior to each consultation - Maintain current knowledge of state-specific scope of practice, billing regulations, and telehealth-specific compliance rules - Adhere to federal HIPAA Privacy Rule, Security Rule, and Breach Notification requirements - Comply with the Ryan Haight Consumer Protection Act for controlled substance prescribing via telehealth Digital Platform & Technology Competency - Utilize GoTo Telemed video conferencing and appointment scheduling system proficiently - Access and document patient information in integrated EHR system (GoTo Telemed platform) - Understand and comply with EDI (Electronic Data Interchange) standards for claims submission and eligibility verification - Maintain competency with secure messaging, appointment reminders, and patient communication features - Troubleshoot basic technical issues; escalate technical problems to platform support team - Protect patient privacy and maintain confidentiality within digital environment - Complete all mandatory HIPAA and platform-specific security training Nurse Supervision & Team Collaboration (Optional) - If applicable, collaborate with assigned RN/LPN supervisory staff for patient screening, triage, and care coordination - Communicate clinical decisions clearly to nursing team - Ensure supervision meets state regulatory requirements for nurse-physician relationships - Participate in case conferences and clinical consultations as needed - Maintain professional documentation of all supervised encounters Professional Development & Quality Assurance - Complete comprehensive onboarding and platform training program - Participate in ongoing competency assessments and quality improvement initiatives - Respond to peer review and credentialing inquiries within required timeframes - Maintain current certifications, licenses, and Board Certification status - Engage in continuing medical education (CME) as required by state medical boards and professional standards - Adhere to evidence-based clinical guidelines and best practices in telehealth - Participate in quality audits, chart reviews, and compliance monitoring activities - Report clinical or technical issues that may impact patient safety immediately Administrative & Business Responsibilities - Submit accurate timesheets, encounter documentation, and billing records - Maintain organized records of patient consultations for compliance and malpractice insurance purposes - Communicate availability and scheduling changes proactively - Respond promptly to administrative inquiries and requests from GoTo Telemed operations team - Comply with all contract terms, compensation terms, and payment processing requirements - Maintain proper business records and invoicing documentation as 1099 contractor COMPENSATION & BENEFITS STRUCTURE Compensation Model - Fee-for-Service Structure: Per-consultation compensation model - Rate Range: Compensation varies based on complexity, specialty, state, and experience - Payment Schedule: Bi-weekly via direct deposit or ACH transfer - Billing Responsibility: GoTo Telemed handles claims submission and payer management; contractor receives guaranteed compensation regardless of payer denials (where applicable per contract) 1099 Contractor Considerations - No Traditional Benefits: As a 1099 independent contractor, you are responsible for all benefits - Health Insurance: You must secure your own health insurance (not provided) - Retirement Planning: You are responsible for retirement savings (SEP-IRA, Solo 401k, etc.) - Tax Responsibility: You are responsible for federal income taxes, self-employment taxes, and quarterly estimated tax payments - Work Expenses: You bear the cost of supplies, technology, and office setup Optional Benefits & Support Offered by GoTo Telemed - Professional Liability Insurance Program: Discounted group malpractice insurance rates available (contractor responsible for premium; subsidized rates offered) - Platform Access: Complete HIPAA-compliant telehealth infrastructure provided at no cost - EHR/EMR System: Integrated Electronic Health Records system with EDI capabilities included - Comprehensive Training: Initial onboarding, platform training, and ongoing compliance education provided - Credentialing Support: Assistance with medical board verification, DEA registration, and multi-state licensing navigation - 24/7 Technical Support: Dedicated platform support team for technical and operational issues - Flexible Scheduling: Complete autonomy over work hours and patient volume - Network Benefits: Access to GoTo Telemed provider network and patient matching system WORK ENVIRONMENT & REQUIREMENTS Physical Requirements - Ability to sit for extended periods during virtual consultations (4-8 hours per day) - Clear speech and hearing capability for video and phone consultations - Visual acuity sufficient to read medical records and patient information on computer screens - No physical limitations preventing secure documentation and medical decision-making Technical Environment Requirements - Private, HIPAA-compliant workspace with secure internet connectivity - Professional background and minimal distractions visible on video - Reliable computer or tablet with camera and microphone capabilities - Backup internet connection or mobile hotspot recommended for reliability - Compliance with patient confidentiality standards (closed doors, secure space, no family members visible) Schedule & Availability - Flexible scheduling with ability to set your own hours - Responsiveness to scheduling requests and patient needs - Availability for urgent/same-day consultations when contracted - Participation in on-call rotations or scheduled availability blocks (varies by agreement) - Ability to accommodate patient time zones across multiple states - Reasonable notice for unavailability and schedule changes REQUIRED KNOWLEDGE, SKILLS & ABILITIES Clinical Knowledge & Skills - Expert-level medical knowledge appropriate to specialty or primary care - Proficiency in diagnostic reasoning and clinical decision-making - Understanding of telemedicine-specific clinical limitations and appropriate patient selection - Knowledge of prescription medications, drug interactions, and contraindications - Ability to recognize emergency situations requiring in-person or emergency department evaluation - Familiarity with telehealth billing codes (CPT, E/M code selection, HCPCS codes) - Knowledge of Medicare, Medicaid, and commercial insurance policies related to telehealth Regulatory & Compliance Knowledge - Comprehensive understanding of HIPAA Privacy, Security, and Breach Notification Rules - Knowledge of state medical practice acts and scope of practice limitations - Understanding of controlled substance prescribing regulations and DEA requirements - Familiarity with state-specific telehealth laws and patient location requirements - Knowledge of standard medical liability and malpractice insurance requirements - Understanding of medical record documentation requirements and retention policies - Knowledge of business associate agreements and data security standards Technical Skills - Proficiency with video conferencing platforms and screen sharing - Comfortable with EHR/EMR navigation and medical record documentation - Basic understanding of EDI standards and claims submission processes - Ability to troubleshoot basic technical issues independently - Proficiency with email, scheduling software, and digital documentation - Ability to maintain secure data handling practices - Comfort learning new digital tools and platforms Professional Skills & Attributes - Strong written and verbal communication abilities - Professional judgment and ethical decision-making - Self-motivation and ability to work independently - Reliability and consistent professionalism - Problem-solving ability in ambiguous or complex situations - Attention to detail in documentation and clinical care - Adaptability to changing regulations and platform updates - Commitment to patient safety and quality improvement COMPLIANCE POLICIES & QUALITY PARAMETERS HIPAA & Data Security Compliance - All patient interactions must comply with HIPAA Privacy Rule regarding use and disclosure of Protected Health Information (PHI) - Security Rule standards require implementation of safeguards for ePHI (electronic PHI) including encryption, access controls, and audit logs - Contractors must maintain Business Associate Agreement compliance with all vendors and subcontractors - Breach Notification Rule requires immediate reporting of any suspected data breaches or unauthorized ePHI disclosures - All communications must occur through HIPAA-compliant channels (GoTo Telemed platform, not personal email/text) - Patient consent must be documented for all telehealth services and maintained per retention requirements (minimum 6 years) - Workforce security training is mandatory annually Quality & Performance Standards - Clinical Quality Metrics: Adherence to evidence-based care guidelines and appropriate diagnostic protocols - Documentation Standards: Timely, complete, and accurate medical record documentation meeting medical record standards - Patient Safety: Zero tolerance for medical errors; immediate escalation of adverse events or near-misses - Response Time: Prompt response to patient messages, lab results, and administrative requests (within 24 hours typical) - Customer Satisfaction: Patient satisfaction scores maintained at 4.0+/5.0 rating threshold - Compliance Audits: Passage of periodic medical record audits and quality reviews - Appointment Timeliness: Virtual consultations begin on time; appointment slots filled as scheduled - Scope of Practice: Consultations limited to appropriate diagnoses and treatments; proper referral for out-of-scope conditions - Prescription Appropriateness: Prescriptions align with evidence-based guidelines; controlled substance prescribing follows federal/state regulations - Continuity of Care: Appropriate follow-up plans and coordination with primary care providers when applicable Professional Conduct Standards - Maintain professional demeanor in all patient and staff interactions - Treat all patients with respect regardless of demographics or social factors - Avoid conflicts of interest and disclose any potential conflicts - Maintain confidentiality in all clinical and business matters - Comply with anti-bribery and anti-kickback regulations - Report violations of compliance policies immediately to management - Participate cooperatively in peer review, audits, and quality improvement initiatives - Respond promptly to compliance inquiries and investigations