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Exam Administration Coordinator
Location
United States
Posted
102 days ago
Salary
0
Seniority
Junior
Job Description
Exam Administration Coordinator
ISC2
• Provide accurate, professional, and timely assistance to candidates during the examination delivery process. • Develop comprehensive knowledge of exam program requirements, policies, and procedures. • Support exam candidates with test administration and security protocols education and information. • Manage special accommodations exam appointments. • Ensure adverse action investigations are processed according to program standards. • Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process. • Document and maintain records of all client, candidate, and test center interactions. • Recognize, document, and inform the supervisor regarding trends in customer correspondence. • Escalate complex inquires / requests to exam subject matter experts. • Perform miscellaneous duties, as assigned.
Job Requirements
- High School diploma or GED required.
- Minimum One (1) year of customer service experience, preferably in a call center environment.
Benefits
- Must have excellent written and verbal communication skills in English.
- Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation.
- CRM/database applications experience, a plus (i.e. Salesforce).
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