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Product Manager

Product ManagerProduct ManagerOtherRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

District Of Columbia + 7 moreAll locations: District Of Columbia | Florida | New Jersey | New York | North Carolina | Massachusetts | Virginia | Washington

Posted

98 days ago

Salary

$110K - $130K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Product Manager

Digital Realty

• Respond to customer and internal team inquiries related to portal functionality. • Troubleshoot and resolve portal issues efficiently, escalating when needed. • Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions. • Create and maintain user documentation, including guides, FAQs, and troubleshooting resources. • Engage proactively with stakeholders to gather feedback and identify improvement opportunities. • Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs. • Collaborate with IT, product development, and customer service teams to ensure cohesive support. • Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes. • Support continuous improvement efforts by advocating for customer-centric enhancements.

Job Requirements

  • Bachelor’s degree in Business or a related field.
  • At least 3 years of experience in customer support or training, ideally in a technical environment.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and presentation abilities.
  • Ability to create clear training and support documentation.
  • Proficiency with customer support software and tools.
  • Strong organizational and time-management skills.
  • Customer-focused mindset with strong attention to detail.
  • Adaptability and comfort working in a fast-paced, global environment.
  • Willingness to occasionally travel for training sessions and support global time zones as needed.

Benefits

  • medical
  • dental
  • vision
  • life and AD&D insurance
  • 401k match
  • disability benefits
  • wellness and education benefits
  • employee stock purchase plan
  • paid time off
  • holidays
  • more

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