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Product Manager
Location
District Of Columbia + 7 moreAll locations: District Of Columbia | Florida | New Jersey | New York | North Carolina | Massachusetts | Virginia | Washington
Posted
98 days ago
Salary
$110K - $130K / year
Seniority
Senior
Job Description
Product Manager
Digital Realty
• Respond to customer and internal team inquiries related to portal functionality. • Troubleshoot and resolve portal issues efficiently, escalating when needed. • Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions. • Create and maintain user documentation, including guides, FAQs, and troubleshooting resources. • Engage proactively with stakeholders to gather feedback and identify improvement opportunities. • Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs. • Collaborate with IT, product development, and customer service teams to ensure cohesive support. • Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes. • Support continuous improvement efforts by advocating for customer-centric enhancements.
Job Requirements
- Bachelor’s degree in Business or a related field.
- At least 3 years of experience in customer support or training, ideally in a technical environment.
- Strong troubleshooting and analytical skills.
- Excellent communication and presentation abilities.
- Ability to create clear training and support documentation.
- Proficiency with customer support software and tools.
- Strong organizational and time-management skills.
- Customer-focused mindset with strong attention to detail.
- Adaptability and comfort working in a fast-paced, global environment.
- Willingness to occasionally travel for training sessions and support global time zones as needed.
Benefits
- medical
- dental
- vision
- life and AD&D insurance
- 401k match
- disability benefits
- wellness and education benefits
- employee stock purchase plan
- paid time off
- holidays
- more
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