Why SoftwareOne? Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Job Summary The Revenue Operations Analyst plays a dual role: owning the end-to-end process for calculating, validating, and communicating sales commission payouts, while also proactively identifying opportunities to improve revenue efficiency across NORAM. On the compensation side, this role ensures accurate and timely payouts across SoftwareOne and Crayon sales organizations in accordance with company policies. On the efficiency side, this role drives continuous improvement by analyzing operational spend, identifying process inefficiencies, and recommending changes that help the organization get more value from every dollar and every hour invested. Role & Responsibilities Ability to travel up to 10% Commission Calculation & Processing - Calculate and communicate monthly commission payouts for Crayon sales teams and quarterly commission payouts for SoftwareOne sales teams in accordance with approved compensation plans and company policies. - Process commissions based on invoices received and apply payment-based compensation adjustments in accordance with company policies and timelines. - Administer manual commission payment processes, including reconciling large data reports, matching revenue to sellers, and ensuring accurate and timely payments. - Reconcile bookings, billings, payments, incentives, and financial data to ensure accuracy and completeness. - Prepare and distribute commission statements and respond to seller inquiries or disputes in a timely, professional manner. Reporting & Analytics - Provide accurate, validated compensation and attainment data to support reporting and analytics across all Crayon and SoftwareOne sellers, ensuring stakeholders have visibility into compensation results, quota attainment, and incentive performance. - Administer and audit all incentives reporting to ensure accurate and timely attainment visibility. - Provide recurring analytics and insights to stakeholders, including Sales Leadership, Revenue Operations, Finance, and People & Culture. - Identify discrepancies, trends, and risks, and proactively recommend corrective actions. Revenue Efficiency & Cost Analysis - Analyze operational spend, resource allocation, and process efficiency across the region, identifying opportunities to reduce costs, eliminate redundancy, and improve how the organization converts investment into revenue. - Audit tool and subscription spend across the region, identifying unused licenses, redundant capabilities, and opportunities to consolidate or eliminate. - Analyze where sellers lose the most time to non-selling activity (approvals, data entry, process bottlenecks) and partner with RevOps to reduce friction. - Analyze account and segment profitability to inform territory Design, resource allocation, and investment prioritization decisions. - Partner with Finance on tool spend governance, supporting the monthly cost-management cycle and EBITDA delivery targets. Quota & Forecasting Support - Support quota administration processes, including data preparation, baseline validation, and quota distribution calculations. - Assist with forecasting data preparation and reconciliation, building depth and redundancy in critical RevOps capabilities. - Contribute to continuous improvement of quota methodology and forecasting accuracy over time. Policy, Governance & Controls - Ensure compliance with commission policies, audit requirements, and internal controls. - Partner with Territory Governance and Management to ensure quota and attainment attributions are clean and accurate each month and quarter. - Document compensation and efficiency processes and continuously recommend improvements to reduce manual effort and cycle time. - Partner with Finance on month-end close activities and commission-related accruals. Success Criteria - Monthly and quarterly commissions calculated accurately and delivered on time. - High seller satisfaction with transparency and clarity of commission statements. - Clean audit results and strong data integrity. - Compensation data consistently clean and ready for reporting and analytics use by Sales and Leadership. - Measurable identification of cost savings or efficiency gains (e.g., tool spend reduced, non-selling time eliminated, process bottlenecks removed). - Continuous process improvements that reduce manual effort and cycle time. - Growing proficiency in quota and forecasting processes. Organizational Alignment - This role reports to the Director of Revenue Operations. - The analyst will partner closely with Revenue Operations, Territory Governance, Finance, and Data teams to ensure clean attribution, accurate reporting, full transparency for sellers, and measurable improvements to how efficiently we convert investment into revenue. What we need to see from you What You Offer - 3+ years of experience in commissions, sales compensation, revenue operations, or financial analysis, preferably within a technology or high-growth sales environment. - Strong understanding of SaaS/technology revenue models, channel programs, and partner-led sales motions highly desired. - Strong analytical skills with advanced Excel skills (lookups, pivot tables, data modeling). - Experience working with CRM systems and ERP billing systems. - Comfortable working with large datasets and business intelligence tools (Power BI, Excel, or similar). - Demonstrated ability to move beyond reporting to actionable insights and recommendations. - Curiosity and initiative to proactively identify problems and inefficiencies without being asked. - High attention to detail and ability to manage deadlines in a fast-paced environment. - Strong communication skills with the ability to explain complex calculations clearly. - Background in Finance, Accounting, Business, Data Analytics, or related field ideal. The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. What we offer - Generous pay with bonus structure (quarterly or bi-annual depending on the role) - Independent environment without a lot of red tape where you are empowered to make decisions - Substantial benefits package that includes: - - - Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness - 401k program with employer matching 50% up to the first 10% of employee’s contributions - Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice - Access to EAP and concierge services plus pre-paid legal at no cost - Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO) - Employee stock purchase plan - Learning and development opportunities galore, tuition reimbursement, and much more! - Specific to Nashville and Milwaukee-based office employees: company-paid parking - Winning culture, inclusive environment, and friendly people all over the world - A remote-friendly organization, with colleagues working remotely either part or full-time Target compensation for this role will be $100-125K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location. We are not able to consider candidates residing in the state of Hawaii currently. Job Function Sales Accommodations Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs, and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program