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A fresh new perspective on human capital management and business strategy.
Care Experience Navigator, Bilingual – Spanish & English
Location
Ohio
Posted
104 days ago
Salary
$41.6K - $52K / year
Seniority
Junior
Job Description
Care Experience Navigator, Bilingual – Spanish & English
De Novo HRConsulting & Business Advisory
• Serve as the primary point of contact for prospective and enrolled patients/members via phone, email, and portal communication. • Create a welcoming, empathetic experience by building rapport and providing clear, timely support throughout the patient/member journey. • Communicate with patients about services, provider availability, insurance coverage, and next steps. • Assist Spanish-speaking patients/members to ensure clear communication. • Translate materials from English to Spanish when needed. • Support intake and onboarding by collecting and verifying demographic, insurance, and referral information; ensuring all forms, consents, and authorizations are completed accurately. • Coordinate insurance eligibility and benefits verification, as needed. • Schedule initial and ongoing appointments and coordinate with clinical, nutrition, administrative staff, and referring providers. • Provide orientation and onboarding support, including portal access, digital tools, meal profile management, and preparation for initial sessions. • Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion. • Maintain regular communication throughout the program, assisting with navigation, referrals, scheduling, rescheduling, and troubleshooting service-related concerns. • Accurately document all patient/member interactions in the EMR system. • Conduct midpoint and post-program satisfaction surveys, identify barriers to engagement, and escalate concerns as appropriate. • Participate in team meetings, contribute to process improvements, and comply with HIPAA, confidentiality standards, and company policies.
Job Requirements
- Associate or bachelor’s degree in healthcare administration or a related field.
- Minimum of one year of experience in healthcare, medical office, or patient/member services.
- Background in behavioral health, nutrition, or specialty care preferred.
- Experience with EMR systems, digital platforms, and care coordination or patient/member navigation.
- Strong communication, organizational, and problem-solving skills with keen attention to detail.
- Empathetic, patient-centered, professional, and discreet with sensitive health information.
- Tech-savvy with the ability to manage multiple priorities in a fast-paced environment.
Benefits
- Bilingual (Spanish and English) required
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