• Project manage the day-to-day Operations roadmap, priorities, and cross-team deliverables • Lead small to mid-sized ops projects end-to-end (scope, timeline, owners, delivery) • Partner with Customer Success and Trust & Safety to resolve operational drivers of customer issues (fake cards, damaged inventory, missing items, delayed shipments) • Own packaging strategy across product categories and price tiers, including standards, materials, cost targets, and vendor selection • Develop and maintain operational workflows for inventory clearance and liquidation, coordinating planning and execution with Finance and Vault Operations • Own relationships with ops vendors tied to packaging, shipping supplies, and liquidation partners • Identify operational gaps and recommend process improvements, tooling enhancements, or workflow changes that improve efficiency and reduce operational friction • Build SOPs, documentation, and lightweight tools that support scalable and repeatable operational processes

• Own the overall inventory strategy across Courtyard’s categories, balancing liquidity, velocity, margin, and customer experience while guiding buying decisions across categories and price tiers. • Partner with Finance and executive leadership to set inventory budgets, category-level buying targets, and risk parameters tied to capital allocation and marketplace demand. • Build and maintain forecasting models that inform buying strategy, inventory exposure, and redemption behavior, continuously refining them using marketplace data and post-buy performance. • Monitor inventory health across aging, redemption exposure, liquidity, and price-band coverage, surfacing risks and recommending corrective actions. • Lead the strategic evaluation and prioritization of new categories and vertical expansion opportunities, including pilots, feasibility assessments, and scaling plans. • Develop decision frameworks that enable fast, disciplined tradeoffs across buying strategy, inventory exposure, and capital risk. • Define and oversee liquidation and de-risking strategies, partnering with Finance and Operations to ensure efficient execution and incorporating insights into future buying strategy. • Serve as a central connector across Inventory, Finance, Product, Operations, and GTM to align planning, supply strategy, and marketplace initiatives. • Partner with Finance on Operations budgeting and financial planning, translating category and inventory strategy into cost assumptions, forecasts, and investment priorities. • Provide executive-level reporting and insights on inventory performance, category growth, capital exposure, and strategic opportunities. • Mentor and support team members while helping design the structure, processes, and tooling needed to scale the inventory strategy function over time.

• Serve as the strategic liaison and operational anchor to the VP, Technology • Drive alignment and execution across strategic initiatives, team priorities, and operational rhythms via the Technology Business Office • Partner closely with internal teams, ETG leaders, and business partners to optimize effectiveness, ensure cohesion across ETG, and foster an inclusive, engaged culture

Where You’ll Work The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first. Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave. One Community. One Mission. One California Job Summary and Responsibilities As the Credentialing Specialist, you will be responsible for all credentialing activities associated with all IPAs and product lines managed by Dignity Health MSO. Every day you will manage daily credentialing operations, including resolution of non-responsive providers. You will also work collaboratively with Credentialing leadership, Medical Directors, Provider Relations Department, Contracting Department, health plans, providers, provider office staff, and other persons or businesses as necessary to ensure that all providers are properly credentialed according to NCQA and health plan standards. To be successful in this role, you will demonstrate a comprehensive understanding of credentialing regulations and processes, possess strong organizational and communication skills, and effectively manage complex administrative tasks to ensure provider compliance and efficient operational flow. - Attend ICE Credentialing Shared Audit Team Workshops and Teleconferences on a monthly basis to keep informed of current and changing credentialing requirements and standards. Relay information to QM & Credentialing Supervisor for implementation and updates to Policies and Procedures. - Coordinate transfer of initial provider credentialing application to Credentials Verification Organization (CVO). Monitor CVO performance of initial and recredentialing on a regular basis for evaluation and intervention, if necessary, to ensure compliance with internal credentialing time frame requirements for all IPAs - Collect re-credentialing applications and associated required documents from providers who are listed on the 3rd Recred Apps Sent Report posted on CVO website. Upon receipt, forward to CVO for processing. - Review all applications returned by CVO for accompanying documents and completeness. Request additional information from CVO or provider as needed. Reconcile monthly statement from CVO and forward to Finance Department with payment request. Notify CVO if statement is inaccurate and adjustments need to be made prior to forwarding to finance for payment. - Perform internal primary source verifications and full credentialing for those providers who are to be credentialed on a RUSH basis. RUSH status is to be determined by administration including CEO and Medical Directors. - Notify Provider Relations Department of need for site visits. Provide Site Visit Audit Tool and copies of Physician Office Policies and Procedures for Provider Relations to give to new providers at time of site visit. ***This position is work from home within California. Job Requirements Minimum Qualifications: - 3-5 years of experience in the healthcare industry required, preferably with experience in credentialing.- High School diploma or GED.- Strong written and verbal communication skills, excellent organizational skills, and proficient in Microsoft Word, Excel, and Microsoft Outlook.- Self-directed and able to work independently under tight time frames.- Able to interact with co-workers, managers, supervisors, and administrators in a manner that promotes a positive work environment Preferred Qualifications: - 1+ years of vocational or college coursework preferred.- Certified Provider Credentialing Specialist (CPCS) or Professional Medical Services Manager preferred. - Experience with Catcus preferred. - Experience with managed care credentialing strongly preferred.