• Own end-to-end product execution from design handoff through launch and full product lifecycle • Lead all communication, negotiation, and documentation with manufacturing partners, managing the factory relationship independently • Oversee production cycles, certifications, regulatory compliance, and quality control across markets (China, US, Europe) • Manage logistics end-to-end: from factory to end consumer - across direct sales and distribution partners • Build and execute distribution strategies across online, retail, and direct channels • Orchestrate inventory planning, forecasting, and supply chain efficiency, including accessories and SKU lifecycle • Monitor product performance post-launch (sales, returns, defects, customer feedback) and drive continuous improvement including after-sales and reverse logistics • Collaborate with cross-functional teams to ensure successful launches, channel readiness, and alignment on pricing and availability • Represent the company at trade shows and exhibitions, including travel to key markets

• Shape the long-term vision for new products and define how they stand out in the market of VR products • Lead the product discovery process to validate product-market fit • Develop a strong value proposition for new products across different customer segments • Own and manage a cross-platform product roadmap • Work closely with engineering teams to define problems clearly and assist with solution design, delivery, and iteration • Identify and validate new opportunities to extend products impact

• Drive the localization and growth of Big Pay products in LATAM, ensuring the product experience aligns with local user behavior and payment habits. • Identify user pain points and business opportunities through direct engagement with local users, merchants, and regional teams, and translate insights into actionable product improvements. • Conduct in-depth market research and competitor analysis to ensure our payment products maintain strong competitiveness in LATAM markets. • Design and iterate product solutions including user flows, wireframes, and product requirements, with clear user stories and functional specifications. • Work across the full product development lifecycle, including product design, UI/UX review, development coordination, test case validation, production launch, and post-launch optimization. • Analyze product performance using data-driven approaches, build and maintain product performance dashboards, and continuously improve key metrics such as conversion, transaction success rate, and user engagement. • Collaborate closely with engineering, operations, compliance, and business teams to deliver scalable payment products and ensure smooth operational processes. • Ensure the product design considers risk management, compliance requirements, and operational efficiency within the payment ecosystem. • Understand and optimize key payment processes including transaction flow, reconciliation, settlement, and merchant integrations. • Act as a bridge between LATAM markets and global product teams, ensuring local insights and requirements are effectively translated into product roadmap decisions.

• Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform, aligning with enterprise customer experience and operational objectives. • Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities, from intake and discovery through launch and ongoing optimization. • Provide recommendations to leadership to guide platform investment and prioritization decisions based on customer impact and operational value. • Act as a platform steward to ensure capabilities are implemented consistently and in alignment with enterprise standards. • Translate business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria. • Partner with Agile/Scrum teams, IT, and vendor partners to deliver high-quality platform enhancements. • Review delivered functionality and provide feedback to ensure outcomes meet business and customer experience objectives. • Serve as a knowledgeable point of contact for Amazon Connect platform capabilities, including call flows, routing strategies, and self-service experiences. • Provide functional guidance on platform administration, configuration, and environment management. • Partner with Quality Management, Reporting, Analytics, Workforce Management, and outbound dialing teams to ensure platform alignment with operational goals. • Participate in discovery and pilot initiatives to validate new Amazon Connect features and enhancements. • Stay informed on Amazon Connect roadmap updates and contact center trends, including AI-driven self-service and agent assistance. • Recommend adoption of emerging platform and AI capabilities based on business value and readiness. • Help define and track key performance indicators across the Amazon Connect platform. • Collaborate with analytics teams to derive actionable insights from reporting, call journey data, and quality results. • Support pilots and A/B testing to measure the impact of platform changes prior to enterprise rollout. • Partner with IT, compliance, legal, and security teams to ensure adherence to regulatory and data protection requirements. • Align platform capabilities with Workforce Management, Quality Management, and Analytics teams. • Contribute to training, documentation, and change management efforts supporting platform enhancements.