About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital. Why join SecurityScorecard’s Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day. Our team not only manages relationships and ensures customer satisfaction — we also understand our customers’ strategic goals and challenges, helping them operationalize our platform to maximize business value. About the Role: The Manager, Customer Success will play a pivotal role in helping our customers transform the way they assess security risk by leading and scaling a high-performing team. In this leadership position, you will focus on mentorship, operational excellence, and strategic growth for your team. Success is measured by the aggregate retention and growth of your team’s accounts and the career progression of your direct reports. The SecurityScorecard Customer Success team does more than manage relationships; we partner with organizations to understand their unique challenges and help them operationalize our platform to become more secure. As a Manager, you are the architect of that success—ensuring your team has the tools, coaching, and strategic direction to deliver world-class value. What You’ll Do: Team Leadership & Development: Recruit, onboard, and coach a team of Customer Success Managers (CSMs). You will be responsible for their professional growth, performance management, and day-to-day guidance.Operational Excellence: Define and track key performance indicators (KPIs) for your team, including retention rates, expansion opportunities, and health scores.Strategic Escalation Point: Serve as the senior point of contact for critical customer issues. You will step into high-stakes meetings to provide executive presence and help navigate complex roadblocks.Cybersecurity Advocacy: Ensure your team remains at the forefront of cybersecurity trends, third-party risk management (TPRM), and platform best practices to provide consultative value to our customers.Cross-Functional Collaboration: Partner with Sales, Product, and Engineering to advocate for customer needs and align your team’s efforts with the broader company roadmap.Process Optimization: Identify gaps in the customer journey and develop scalable playbooks to improve the "SecurityScorecard experience" across your team’s entire book of business. Requirements for Success Leadership Acumen: Proven experience in managing or mentoring people. You should be passionate about building cultures of accountability and empathy.Security & Technical Depth: An understanding of cybersecurity practices and the ability to engage in technical discussions while translating value for senior decision-makers.Consultative Mindset: The ability to teach others how to uncover business needs and align technical solutions to organizational goals.Data-Driven Decision Making: Comfort using CRM and CS tools (like Salesforce or Gainsight) to analyze team performance and customer health. What We Need You To Have: - Knowledge of the tenets of cybersecurity and cloud technology, understanding of Third Party Risk Management programs is a plus - BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience - 5+ years of technical account manager, customer success manager, sales engineer, technical support or related customer-facing role - 3+ years of management experience - Experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions. - 7+ years total professional experience Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $X - X (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

We are hiring a Founding Recruiting Account Manager to own employer relationships end-to-end and drive successful hiring outcomes for high-growth, VC-backed startups. This is a high-ownership individual contributor role within a fast-growing AI-driven talent platform focused on transforming how top tech talent connects with startup companies. You will serve as the primary point of contact for employer partners, ensuring alignment, execution, and an exceptional client experience from kickoff through successful placements. As a founding team member, you will help define and scale the playbook for employer account management in a modern, AI-enabled recruiting environment. What You’ll Do - Own a portfolio of employer accounts, managing communication, expectations, timelines, and delivery - Lead onboarding and kickoff calls to ensure alignment on role requirements and hiring success criteria - Partner with hiring managers and founders to clarify interview processes, candidate profiles, and decision frameworks - Maintain structured weekly updates, pipeline reviews, and feedback loops - Identify risks early (stalled searches, misalignment, slow feedback cycles) and proactively resolve them - Collaborate with internal recruiters and sourcing teams to translate client needs into execution - Track performance metrics including pipeline health, time-to-fill, and conversion rates - Drive renewals and expansion opportunities by delivering strong hiring outcomes - Build repeatable systems, documentation, and account management processes as a founding hire What Success Looks Like - Clients feel informed, supported, and confident throughout every search - Hiring processes move efficiently with strong stakeholder alignment - High retention and repeat business driven by exceptional employer experience - Clear internal processes with clean handoffs and reliable reporting - Measurable improvement in speed, conversion, and hiring outcomes

Who You Are:  Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.  Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.  Location: Candidates to be based in Washington, DC What You’ll Be Doing: - Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution - Acting as the voice of the customer - Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do - Retaining long-term partnerships by independently renewing and expanding successful customers - Dominating quarterly metrics concerning customer retention, price increase, and upselling - Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment - Conducting Quarterly Business Reviews in order to drive positive customer outcomes - Independent analysis of data in order to discover insights that drive recommendations for clients - Tracking accounts to identify churn risks and working proactively to mitigate such risks

• Design and implement a fully automated customer journey for Segment D accounts using HubSpot and other CS tools • Build scalable workflows, automated email sequences, and lifecycle triggers that deliver value to customers without requiring direct CSM involvement • Develop automated value communication touchpoints (e.g., threat-blocked notifications, security pulse summaries) to maintain customer engagement • Own the HubSpot configuration for Segment D: workflows, sequences, templates, and reporting dashboards • Collaborate with the Velaris platform team to set up health scores, automated alerts, and customer lifecycle stages specific to Segment D • Integrate and optimize data flows between HubSpot, Velaris, and other relevant systems (e.g., Metabase) • Build and maintain reporting dashboards to track engagement, health, churn risk, and renewal signals for Segment D • Map and document the full Segment D customer journey — from contract signature through renewal — and identify automation opportunities at each stage • Monitor automated touchpoints and iterate based on engagement data, NPS/CSAT scores, and churn signals • Proactively identify gaps in the current automation stack and propose solutions • Collaborate with the broader CS team and CS consultant to align automation with the overall scaling strategy • Set up early warning systems and automated intervention workflows to flag at-risk Segment D accounts • Design a lightweight, scalable renewal process for Segment D that minimizes manual CSM effort • Track and report on churn and retention metrics for the segment