• Own the end-to-end AI product strategy, grounded in technical feasibility and real-world constraints. • Translate model capabilities, data limitations, and evaluation results into clear product decisions. • Make hard trade-offs across quality, latency, cost, reliability, and user experience. • Work daily with ML, backend, and mobile engineers on design, evaluation, and iteration. • Define success metrics and feedback loops across offline evaluation, online experiments, and human feedback. • Drive execution with clear specifications, risk awareness, and disciplined prioritization. • Ensure AI features ship quickly, safely, and reliably into production. • Own AI product quality across UX, correctness, and outcomes.

• Manage, mentor, and grow the product team and technical writer, fostering a culture of collaboration, innovation, and continuous improvement • Run regular 1:1s, provide feedback, and help resolve challenges • Ensure seamless coordination between product, technical writing, design and other internal teams. • Identify and address organisational bottlenecks, proposing process improvements as business scale demands. • Support in designing and implementing scalable workflows and processes for the product team to ensure efficiency, clarity, and accountability. • Oversee resource allocation, prioritisation, and team capacity planning to meet project deadlines. • Ensure structured collection and analysis of feedback from customer-facing teams and partners • Manage strategic customer relationships and handle escalations with appropriate oversight • Collaborate with the sales and marketing teams to position the platform effectively in the market and support in handling demos about platform possibilities and services offered. • Work closely with the technical writer to maintain comprehensive and clear documentation for all platform products. • Own and govern the lifecycle of public product documentation. • Lead efforts to ensure platform products comply with local and international regulations, particularly in regulated markets. • Oversee the development and delivery of the platform’s product roadmap, balancing short-term deliverables with long-term innovation • Develop & present roadmaps and proposals • Ensure all requirements provided to tech teams are clear in terms of functional specifications and the output generated is aligned with the expected outcome and fit the partner needs. • Stay informed on industry trends, regulatory changes, and technological advancements to ensure the platform remains competitive and compliant. • Collaborate with the CPO to Develop and drive the strategic roadmap for the platform, ensuring alignment with company objectives and market needs. • Establish metrics collection and reporting frameworks that connect product and business outcomes. • Drive measurable business outcomes across adoption, usage, revenue, and customer satisfaction metrics for your product portfolio • Communicate value and product performance effectively through data-backed storytelling to executives, customers, and cross-functional stakeholders • Identify areas for optimisation in existing platform features, processes, and team operations.

• drive product strategy and vision within the Clinical Experience area • partner with engineering, design, analytics and cross-section of business stakeholders • go deep with our customers to understand their needs and motivations • clearly communicate success metrics to key members of the org • be a thought partner with stakeholders outside of the tech org

• Manage the complete lifecycle of assigned products from concept to retirement. • Ensure cross-functional team support on all aspects of product design, development, and execution. • Drive business analysis and experimentation, capturing insights that inform product design and development. • Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption. • Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them. • Research and understand the competitive landscape in order to provide the products and features necessary for our success.