Assists Case Managers and Social Workers in achieving the goals of the Case Management department through the successful completion of removing accounts from the Do Not Bill work queue and discharge planning, including but not limited to, (1) payer communication, certification and authorization, (2) supports case managers with admission and concurrent denial avoidance, (3) timely delivery, documentation, and tracking of “Important Message” notices to Medicare patient or representative, (4) provision of complete clinical information to a continuum of post-acute care providers including follow up with providers to ensure information was received and is complete, and (5) coordination of facility placements, transportation, home healthcare and other community support services that ensure a safe and appropriate patient discharge, and prevent re-hospitalization. Utilizes department tools and resources to organize and prioritize case load and completing priorities. Supports the efforts of HIM and Patient Accounts by ensuring timely, accurate, and complete data entry in multiple information systems/data bases. Brings workflow barriers or issues to the attention of the Supervisor of Case Management and or the Manager of Utilization Management in an expedient manner. Maintains excellent working relationships with payers and post-acute providers. Ensures that flow of information, including delays, to Case Managers and Social Workers is timely and accurate. Demonstrates ability to multitask and exhibits attention to detail. Responsible for performing job duties in accordance with the mission, vision, and values of Tampa General Hospital. - High School Diploma or GED required. Associates degree in Social Work or related field is preferred. - Two (2) years’ experience in utilization management and hospital case management/ social service and/or managed care performing discharge planning, interfacing with insurance companies and/or utilization review may substitute for the degree. Medical terminology required. - Must be computer literate, have experience with internet browsers, and familiarity with Microsoft Office.

• Provide first-line remote support for customers experiencing issues with simulator systems and facility technology • Troubleshooting projectors, PCs, and Trackman simulator software • Remotely accessing customer systems using TeamViewer or similar remote access tools • Diagnosing hardware or software issues and guiding customers through basic troubleshooting steps • Restarting software, services, or systems remotely where required • Logging technical issues and documenting troubleshooting steps taken • Escalating complex issues to senior technical staff when required • Assisting customers with entry to facilities when they experience access issues • Accessing the door code database to retrieve valid customer entry codes • Verifying booking or membership status before providing access codes • Communicating clearly with customers via phone, chat, or email to assist with entry issues • Ensuring codes are shared securely and according to company policy • Completing low-priority operational tasks during quieter support periods • Updating membership records or booking details • Performing basic data entry or system updates • Updating internal notes or customer records related to support enquiries • Supporting internal teams with minor administrative tasks as assigned

• Provide on-site plant support for local ICT infrastructure (hardware, network, telecom) • Support users in the use of IT resources (data collectors/handheld scanners, printers, etc.) • Provide operational support for applications used at the plant • Interact with local ICT vendors to support the plant • Report critical incidents and follow up on resolutions • Escalate and coordinate with the global technical team for critical incidents

We are seeking a dependable and organized Remote Service Coordinator to assist with client communication, scheduling support, and coordination of service details. This fully remote role is ideal for someone who enjoys helping people, staying organized, and ensuring tasks are handled efficiently from start to finish. As a Remote Service Coordinator, you will communicate with clients to gather important information, assist with scheduling requests, and help coordinate reservations and confirmations. You will review details carefully, maintain organized records, and ensure updates are communicated clearly throughout the process. This position plays an important role in creating a smooth, well-managed experience by keeping schedules organized and ensuring all information is accurate. The ideal candidate is detail-oriented, proactive, and comfortable working independently in a remote environment while using provided systems and tools. Key Responsibilities: - Coordinate scheduling requests, reservations, and confirmations - Communicate with clients to collect necessary details and provide updates - Review information carefully to ensure accuracy and completeness - Track changes and follow up on outstanding items - Maintain organized records using internal systems and digital tools Qualifications: - Strong communication and organizational skills - Customer service, administrative, or coordination experience is helpful but not required - Comfortable using technology and online systems - Ability to work independently and manage multiple tasks - Detail-oriented with strong follow-through Additional Details: - 100% remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills Must be a citizen of the US, UK, Australia, Spain, Mexico, or LATAM.