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Contact Review prides itself on finding high-quality, high-accountability, barred attorneys specifically tailored to the needs of our project. Assists with document review, privilege review, expert testimony, legal research, and foreign language translation Fosters a culture where every team member sees themselves as an extension of the project's team Looks for ways to improve efficiency and streamline workflows
Customer Service Representative
Location
United States
Posted
100 days ago
Salary
0
No structured requirement data.
Job Description
Customer Service Representative
Contact Government Services
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. We are looking for candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. - Reply to calls and emails from the public. - Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. - Document your communications in our database. Qualifications - Fully fluent in English and/or Spanish (both written and verbal) - High School diploma or General Educational Development (GED) certificate - Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Requirements - Ability to follow policies, procedures, and regulations. - Ability to navigate a content management system, other applications and related web sites. - Strong written and verbal communication skills. - Excellent customer service, dependability and time management skills. - Keyboarding proficiency of at least 40 words per minute. - Call Center (omnichannel) background a plus. Benefits - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays
Job Requirements
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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