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Analyst – AI Agent Operations
Location
Florida
Posted
130 days ago
Salary
0
Seniority
Senior
Job Description
Analyst – AI Agent Operations
The Leaflet
• Collaborate with business stakeholders to identify opportunities where AI agents can improve efficiency, accuracy, and customer experience. • Gather, analyze, and document functional and non-functional requirements for AI agent use cases. • Translate business workflows and policies into AI agent logic, decision trees, prompts, and automation rules. • Analyze AI agent performance using qualitative feedback and quantitative metrics (e.g., accuracy, resolution rates, escalation rates, latency). • Monitor AI agent behavior to identify gaps, bias, errors, or unintended outcomes and recommend corrective actions. • Partner with engineering and data science teams to support AI agent development, testing, deployment, and iteration. • Define success metrics, KPIs, and reporting dashboards for AI agent effectiveness and business impact. • Ensure AI agents comply with regulatory, risk, and responsible gaming requirements. • Support UAT, validation, and post-launch monitoring of AI agent releases. • Document AI agent workflows, decision logic, escalation paths, and operational guidelines. • Work closely with Customer Operations, Fraud, Risk, and Compliance teams to align AI behavior with real-world processes. • Facilitate feedback loops between end users and technical teams to drive continuous improvement. • Stay current on emerging AI, automation, and agent-based technologies and recommend enhancements. • Proactively identify optimization opportunities to expand AI agent capabilities across the organization.
Job Requirements
- Bachelor’s degree in Business, Information Systems, Data Analytics, Computer Science, or a related field.
- Master’s degree in Data Science, AI, or a related discipline is a plus.
- Experience in the Online Gaming Industry is a strong advantage.
- 3–5+ years of experience in business analysis, data analysis, automation, or AI-related roles.
- Demonstrated experience working with AI tools, intelligent automation, chatbots, or agent-based systems.
- Strong understanding of business processes and how AI can augment or automate decision-making.
- Ability to interpret data, model workflows, and translate insights into actionable recommendations.
- Excellent written and verbal communication skills, with the ability to explain AI concepts to non-technical audiences.
- Proven ability to manage multiple initiatives and adapt in a fast-paced environment.
- Strong analytical, problem-solving, and critical-thinking skills.
- Certifications: AI, Data, or Analytics certifications (e.g., AI fundamentals, data analytics, automation platforms) are preferred but not required.
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid home / office working model
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