• Refine Monitoring and Observability: Enhance system monitoring with tools like Prometheus, Grafana, and ELK Stack, ensuring visibility and alignment with business objectives. • Automate Deployments and Workflows: Transition manual processes to automated solutions using IaC tools (e.g., Terraform, Ansible) to streamline deployments and improve operational efficiency. • Optimize CI/CD Pipelines: Improve pipeline architecture for fast, reliable releases, ensuring scalability and resilience to handle high volumes of changes. • Cloud Infrastructure Management: Help scale cloud-based systems on platforms like AWS, GCP, and Azure while minimizing technical debt and operational complexity. • Incident Response and Post-Mortem: Support incident management and lead post-mortem analysis, ensuring continuous improvement and knowledge sharing. • Collaborate with Cross-Functional Teams: Work closely with engineering and product teams to integrate reliability practices into the development lifecycle and prioritize reliability efforts. • Drive Technical Innovation: Introduce and champion new tools, technologies, and practices that improve system reliability, performance, and scalability.

• Support and maintain infrastructure automation using Terraform or similar IaC tools • Develop and update CI/CD pipelines for development teams • Work with Kubernetes environments, including GKE cluster maintenance under senior guidance • Participate in building internal developer tools and platform components • Implement basic monitoring, logging, and alerting solutions • Troubleshoot platform issues and improve team workflows • Contribute to platform documentation and knowledge sharing

4 Days in the office from any of our locations in Johnston RI ONLY Role is not relocation eligible. Program Manager – GenAI & SDLC Transformation - Adoption Responsibilities The Program Manager will lead key initiatives that modernize the SDLC using GenAI, agentic automation, and engineering platforms. This role focuses on driving adoption, operational execution, measurable outcomes, and continuous improvement across engineering teams. Key Responsibilities • Lead the SDLC GenAI Transformation Program with a focus on accelerating developer productivity, improving quality, and optimizing delivery workflows. • Drive adoption of Harness pipelines and modules across engineering teams, including onboarding, best practices, and integration with SDLC/DevOps processes. • Manage a program portfolio of complex initiatives through full lifecycle: planning, execution, delivery, benefits realization, and closure. • Leads a small, high‑impact team that accelerates SDLC transformation and GenAI adoption through coaching, clarity, and execution excellence. • Define program scope, goals, roadmap, and success metrics; track and report measurable outcomes (velocity improvements, adoption KPIs, pipeline maturity, automation rates). • Partner with Engineering, Architecture, DevOps, Product, and Risk teams to deploy GenAI and automation capabilities safely and effectively. • Ensure all GenAI-related workflows follow responsible AI, privacy, and security guidelines. • Build and execute developer enablement, training, and communications to drive tool adoption at scale. • Maintain governance, risk management, and program reporting in alignment with PMO standards. • Identify process gaps, bottlenecks, and opportunities for automation or AI augmentation within SDLC and DevOps workflows. • Coordinate onshore/offshore teams and vendor partners to execute modernization efforts. Required Qualifications • 8+ years of program or project management experience leading technology or SDLC modernization initiatives. • Experience managing onshore/offshore development or DevOps teams. • Hands-on experience with Agile methodologies and iterative delivery (MVP-based releases). • Familiarity with GenAI frameworks, tools, and engineering use cases. • Experience with DevOps automation; exposure to tools like Jenkins, or Harness. • Strong ability to define and track transformation metrics, adoption KPIs, and delivery outcomes. • Excellent communication, stakeholder management, and change management capabilities. • Understanding of responsible AI, security, and governance principles for AI-enabled systems. Education • Bachelor’s degree in Software Engineering, Computer Science, or related technical field. Pay Transparency The salary range for this position is $ 144,000 - $ 189,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

• Provide engineering expertise to plan, analyze, design, test, and deploy secure, scalable, and highly available cloud infrastructure expressed as code. • Evaluation of new technology alternatives and implementation of new cloud-based initiatives, providing associated training as required. • Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity. • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline). • Participate in all aspects of the software development life cycle for Cloud solutions, including planning, requirements, development, testing, and quality assurance collaboratively with Software Engineering. • Work collaboratively with InfoSec to ensure that infrastructure is safe and secure against cybersecurity threats including adherence to Center for Internet Security (CIS) benchmarks. • Perform infrastructure cost analysis and optimization. • Management of creation, release, and configuration of production systems. • Optimize existing development and release processes through automation. • Support company initiatives and complies with regulatory requirements by FDA and other relevant global regulatory agencies.