Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow Senior System Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow operations and leading teams. This role will collaborate with other Operations team to plan and execute all System Administrative tasks for the ServiceNow platform and may direct junior administrative staff. This role requires strong platform expertise and serves as a technical authority for administration activities. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities: - Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins. - Manage ServiceNow instance configuration, upgrades, patching, and system health. - Oversee user management, group and role administration, and access control configurations. - Monitor platform performance and proactively identify and resolve system issues. - Develop and maintain administration SOPs, runbooks, and technical documentation. - Support change management processes for platform updates and modifications. - Ensure compliance with federal security standards and audit requirements. - Coordinate with architects and developers on configuration standards and platform governance.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow MidServer Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow MidServer operations. This role will collaborate with other Operations team members to ensures MidServer infrastructure supporting Discovery and Integration to ensure that the system is healthy, secure, and properly maintained. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities: - Plan and execute all System Administrative tasks related to ServiceNow MidServer operations. - Install, configure, upgrade, and maintain MidServer instances across the enterprise environment. - Monitor MidServer health, connectivity, and performance; troubleshoot and resolve issues. - Support Discovery configurations and ensure MidServer-based integrations function reliably. - Administer Unix/Linux server environments supporting the MidServer infrastructure. - Coordinate with CMDB and Discovery teams on probe configuration and data feeds. - Maintain documentation for MidServer configurations and maintenance procedures. - Ensure MidServer security patching compliance with federal standards.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow CI/CD Operations Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will manage development and implementation of automation scripts and CI/CD pipelines for the ServiceNow platform, streamlining and standardizing the SDLC deployment process. This role will collaborate with other Operations team members to execute maintain a healthy CI/CD pipeline. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities: - Manage development and implementation of CI/CD scripting and automation for ServiceNow deployments. - Gather requirements from development teams and stakeholders for CI/CD pipeline enhancements. - Develop and test CI/CD deployment prototypes; implement approved scripts using ServiceNow-native tooling. - Maintain and optimize CI/CD pipeline configurations for reliable, repeatable deployments. - Develop ServiceNow Reports and Dashboards supporting CI/CD metrics and release visibility. - Collaborate with development leads and Scrum Masters on release planning and deployment scheduling. - Apply ITIL Release and Change Management practices within the CI/CD workflow. - Document CI/CD procedures, runbooks, and deployment standards.

• Conduct requirements gathering sessions workflows, user stories, and acceptance criteria related to SAM. • Collaborate directly with client stakeholders to refine and prioritize features. • Collect end user requirements and document process workflows related to ServiceNow Software Asset Manager. • Serve as Scrum Master for the delivery team, facilitating daily stand-ups, sprint planning, backlog grooming, and retrospectives. • Help manage delivery cadence and align sprint goals with contract deliverables and resource availability. • Track open action items, risks, and decisions across working sessions. • Own the SAM story backlog and ensure alignment with technical feasibility and platform best practices. • Serve as a key communication link between developers and business/technical stakeholders. • Effectively lead and operationalize meetings to deliver consensus on desired outcomes. • Collaborate with a diverse group of internal and external stakeholders, with the ability to communicate effectively across all audiences—including navigating complex personalities and fostering productive relationships with stakeholders who may have competing priorities or high expectations.