Kody is redefining the payments landscape, providing businesses with cutting edge payment solutions that drive profitability. Having successfully developed in the UK and APAC, we are seeking an experienced and driven VP of Commercial to lead and build a high performance commercial team in the US to ensure we keep achieving and exceeding the ambitious revenue targets. This role is for an experienced candidate who has successfully signed clients of USD200mn+ per year in transaction volume and has deep expertise in the global payments industry. This is a senior leadership role requiring a blend of strategic vision, operational execution, and team leadership. You will work closely with internal stakeholders across product, marketing, and operations to ensure the commercial function is optimised for growth. What You’ll Be Doing: - Build, lead, and motivate a commercial team, ensuring all members are aligned with business goals. - Develop and execute commercial strategies that align with company objectives and market opportunities. - Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing - Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn. - Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy. - Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement. - Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players. - Oversee marketing collaborations to ensure compelling sales and promotional materials are aligned with commercial goals. - Work cross-functionally with finance and operations to ensure scalable and efficient sales processes.

Kody is redefining the payments landscape, providing businesses with cutting edge payment solutions that drive profitability. Having successfully developed in the UK and APAC, we are seeking an experienced and driven VP of Commercial to lead and build a high performance commercial team in the US to ensure we keep achieving and exceeding the ambitious revenue targets. This role is for an experienced candidate who has successfully signed clients of USD200mn+ per year in transaction volume and has deep expertise in the global payments industry. This is a senior leadership role requiring a blend of strategic vision, operational execution, and team leadership. You will work closely with internal stakeholders across product, marketing, and operations to ensure the commercial function is optimised for growth. What You’ll Be Doing: - Build, lead, and motivate a commercial team, ensuring all members are aligned with business goals. - Develop and execute commercial strategies that align with company objectives and market opportunities. - Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing - Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn. - Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy. - Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement. - Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players. - Oversee marketing collaborations to ensure compelling sales and promotional materials are aligned with commercial goals. - Work cross-functionally with finance and operations to ensure scalable and efficient sales processes.

Role: VP of Delivery, AI Governance Company: iTmethods, https://www.itmethods.com Reports to: CEO / Founder Location: Remote (US) Type: Full-time / Permanent Travel: Up to 20%-25% Compensation: Competitive base salary, plus annual performance bonus and equity About iTmethods iTmethods is a 20+ year enterprise technology company transforming into an AI-native platform company. We currently serve over 100 enterprise customers across multiple regulated industries. We are building an AI Governance product needed by enterprise companies in regulated industries such as financial services, defense, pharma, healthcare, and semiconductors, etc. iTmethods' Platform consists of three main products: - Reign - Enterprise AI Governance Platform. Real-time policy enforcement for every LLM call and AI agent interaction. Trust, compliance, and data sovereignty.** - Forge - DevOps managed services platform for regulated enterprises. - BioCompute - Life Sciences AI platform for pharma and biotech. **The EU AI Act high-risk obligations take effect in August, 2026. Enterprises need production-grade AI governance now. Reign delivers true runtime policy enforcement and AI governance. Role We are looking for an experienced professional to lead customer delivery of AI Governance solutions to enterprise clients in multiple regulated industries. We are building an outcome-based delivery model. This is not a traditional professional services leadership role. The person in this role will architect an outcome-based delivery model from scratch. You’ll act as a builder, and the head of the delivery function with ability to scale in the AI-native organization we are creating. The role requires the flexibility to lead an existing team of of delivery professionals, while simultaneously architecting the new delivery model (embedded, outcome-based, value-priced) that includes measurable business results for regulated enterprises adopting governed AI and modern DevOps solutions. This role will shape how iTmethods’ platform is delivered to customers and how value is measured, priced, and captured. iTmethods has a startup mindset, backed by over 20 years of operating credibility, and strong enterprise customer relationships.  The work you will do at iTmethods will be high impact and will directly shape the company’s trajectory and future. This is a foundational hire, not a backfill. The compensation package reflects that, including equity participation structured for value creation. Your first 90 days will include: stand up delivery playbooks for the Enterprise AI Governance Platform including onboarding frameworks, success metrics, and value pricing. Work closely with the CRO to close enterprise customers. Manage and evolve the existing professional services business. Start building a high performance team. Responsibilities Build & Lead the AI Governance Delivery Practice - Design the end-to-end AI Governance Platform delivery model: engagement structure, onboarding playbooks, embedded deployment, escalation paths, and success metrics - Build delivery capabilities across the product roadmap (AI Gateway, MCP Hub, Governance Platform) - Design value pricing frameworks that quantify governed AI outcomes in terms that enterprise buyers understand - Develop reference architectures, maturity assessments, and trust frameworks that become repeatable, sellable IP - Build MCP and agent-to-agent (A2A) governance delivery capabilities as new product modules launch - Translate compliance requirements into scalable delivery IP: EU AI Act, CMMC, FedRAMP, HITRUST, FDA 21 CFR Part 11, ITAR - Recruit and develop AI governance delivery specialists Manage & Evolve Existing Services Function - Own the existing professional services portfolio (both one-time engagements and recurring revenue) ensuring delivery quality and client satisfaction - Transition existing enterprise customers onto new product modules as they launch - Maintain the financial discipline of a bootstrapped company: forecasting, margin management, and resource planning Enterprise Sales - Co-lead (with the CRO) enterprise sales conversations with CISOs, Chief AI Officers, and CFOs - Articulate the governed AI value proposition and close value-priced engagements - Drive expansion and renewal through embedded delivery that creates measurable customer value - Shape go-to-market strategy for outcome-based delivery alongside the CRO and CTO Build and AI-Native Culture - Operate as an AI-native leader - using AI tools daily to amplify output, decision-making, and team productivity - Recruit, develop, and retain team members who create with AI, not just manage AI projects - Push AI-native operating norms throughout the delivery organization

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-caliber VP of Customer Success to lead our global CS organization through a period of strategic transformation. Reporting to the COO, you will be responsible for moving the team from reactive "firefighting" to a proactive, outcome-oriented machine. This role requires a unique blend of "High-Touch" mastery and technical scalability, focusing intensely on Gross Dollar Retention (GDR) and the architectural integrity of our customer journeys. You will serve as a champion for the CS function, ensuring operational boundaries are maintained while scaling our impact through AI and data-driven insights. What You’ll be Doing… - Strategic Leadership & Outcome Architecture: Transform the CS organization by implementing robust Customer Success Plans (CSPs) that are customer-validated and tied directly to measurable business impact. - Segmented Value Delivery: Identify and define value-driven segmentation of our customer base, creating raving fans for our customers by providing the right depth of value-focused support to them in achieving their people analytics goals. - GDR Ownership & Commercial Strategy: Drive a relentless focus on Gross Dollar Retention. You will coach leaders and CSMs to build a pipeline of paid service growth (CSQLs), transitioning the mindset from "free support" to value-based professional services. - Risk & Data Governance: Build and refine risk frameworks within Gainsight (or similar) that prioritize action over description. Leverage health scores to provide "no surprises" renewal forecasts to the executive team 6–9 months in advance to maintain best-in-class customer renewal KPIs. - Global Team Development: Oversee a diverse team across NA, APAC, and EMEA. You will be responsible for mentoring front-line leaders and implementing a structured career pathing matrix for CSMs. - Operational Scaling: Lead the integration of AI-assisted models and tech-touch workflows to increase team efficiency without compromising the "High-Touch" experience for our enterprise portfolios. - Cross-Functional Advocacy: Act as a firm but collaborative voice for the CS department, building a strong partnership with Sales, Product, and Marketing to ensure the team remains focused on retention and customer health. Qualifications - 10+ years in Customer Success or Account Management, with at least 4 years in a senior leadership role within a high-growth SaaS environment. - Proven track record of managing distributed teams across multiple time zones and cultures. - Deep understanding of SaaS metrics ($LTV$, $CAC$, $NRR$) and the ability to translate data into actionable playbooks. - Ability to build relationships with C-suite stakeholders at Tier-1 enterprise accounts. - Extensive experience overseeing portfolios with individual account values ranging from $100K to $3M+ ARR, particularly those requiring high levels of customer education and consultative partnership. - A proven history of managing high-performing, culturally diverse teams across multiple time zones (NA, APAC, EMEA). - Demonstrated success in transitioning legacy CS teams from reactive modes to proactive, data-driven outcomes. - Professional stamina to be measured primarily on GDR; you understand that this metric only goes down and requires a proactive, "protect-at-all-costs" mindset. - Exceptional ability to serve as an executive sponsor for Tier-1 accounts, managing high-stakes escalations and maintaining C-suite relationships. - Advanced experience with Gainsight, PlanHat, or Totango, with a specific focus on turning daily activities into predictive analytics. - A "forever learner" who actively explores how AI can augment CRM workflows and improve the overall customer experience. - While HR domain experience is helpful, we prioritize candidates with a background in complex, high-stakes SaaS environments. Requirements - Base salary range for this role is $190-$240K CAD. Pay band is commensurate with geographic location and experience.