We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Manager, Clinical Operations Support Are you a proven leader in healthcare administration ready to drive operational excellence and continuous improvement for a dynamic organization? We are looking for an experienced operations professional, particularly one with a background in managing large medical practices, clinical teams, or complex clinical operations, to join our team. This role is critical to ensuring the seamless, compliant, and highly efficient delivery of our daily operations, directly contributing to our organizational objectives and market competitiveness. What You Will Do You will be the core driver of operational performance and quality, focusing on: - Strategic Resource Management: Lead and optimize staffing, scheduling, and workload distribution across operational teams to ensure efficient resource utilization and adequate coverage, primarily within a fast-paced clinical or medical environment. - Performance and Improvement: Analyze operational performance metrics and KPIs, identify opportunities for process improvement through workflow analysis, and implement effective, measurable changes in collaboration with cross-functional teams. - Quality and Compliance Leadership: Establish and enforce rigorous compliance guidelines and quality control processes, including implementing quality assurance programs to maintain the highest standards of operational integrity and quality. - Incident and Issue Resolution: Investigate operational incidents, address stakeholder concerns, and swiftly work with relevant teams to implement corrective actions, ensuring patient or client satisfaction and risk mitigation. - Culture of Excellence: Facilitate effective communication, foster a continuous improvement culture, encourage innovation, and oversee necessary training to ensure all team members are fully versed and compliant in their roles. Experience and Skills The ideal candidate will be a highly capable leader with a strong commitment to results and collaboration. - Required: Minimum of 5 years of professional work experience, with a strong preference for experience managing large-scale medical practices, clinical teams, or high-volume healthcare operations. Demonstrated excellence in: - Business Intelligence: Using data and metrics to analyze performance, forecast needs, and drive strategic recommendations. - Execution & Delivery: Planning, prioritizing, and supporting complex operational initiatives to completion. - Preferred: - Problem Solving & Decision Making: Applying sound judgment to quickly resolve operational issues and manage critical incidents. - Collaboration & Teamwork: Working effectively with diverse, cross-functional stakeholders. - Growth Mindset: A commitment to continuous learning and developing both self and others. - Education: Post-secondary/high school education or specialized training (e.g., technical/vocational programs). Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care. Key Responsibilities - Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care. - Member Outreach: Utilize all available resources to connect with and engage “hard-to-reach” members. - Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs. - Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record. - Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Resource Connection: Identify and connect members with health plan benefits and community resources. - Regulatory Compliance: Meet regulatory requirements within specified timelines. - Consults with the Care Manager RN within the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making - Collaborates and leverages the Care Manager RN clinical expertise to ensure members’ needs are adequately addressed. - Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions - Performance Metrics: Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements. - Professional Conduct: Conduct oneself with integrity, professionalism, and self-direction. - Care Management Knowledge: Experience or willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Community Resources: Familiarity with community resources and services. - Healthcare Technology: Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Collaboration: Maintain strong collaborative and professional relationships with members and colleagues. - Communication Skills: Communicate effectively, both verbally and in writing. - Customer Service: Excellent customer service and engagement skills. Required Qualifications - 2+ years of experience in a health-related field - 2+ years of customer service experience - Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and ability to effectively utilize these tools within the CMS role. - Work Environment: Access to a private, dedicated space to conduct work effectively to meet the requirements of the position. Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health - Experience conducting health-related assessments and facilitating the care planning processes - Bilingual skills, especially English-Spanish Education Required: - Associate’s degree with relevant experience in a health care-related field Or - Practical Nurse degree/certificate with active state licensure. Preferred: - Bachelor’s degree in healthcare or a related field Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care. Key Responsibilities - Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care. - Member Outreach: Utilize all available resources to connect with and engage “hard-to-reach” members. - Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs. - Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record. - Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Resource Connection: Identify and connect members with health plan benefits and community resources. - Regulatory Compliance: Meet regulatory requirements within specified timelines. - Consults with the Care Manager RN within the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making - Collaborates and leverages the Care Manager RN clinical expertise to ensure members’ needs are adequately addressed. - Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions - Performance Metrics: Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements. - Professional Conduct: Conduct oneself with integrity, professionalism, and self-direction. - Care Management Knowledge: Experience or willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Community Resources: Familiarity with community resources and services. - Healthcare Technology: Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Collaboration: Maintain strong collaborative and professional relationships with members and colleagues. - Communication Skills: Communicate effectively, both verbally and in writing. - Customer Service: Excellent customer service and engagement skills. Required Qualifications - 2+ years of experience in a health-related field - 2+ years of customer service experience - Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and ability to effectively utilize these tools within the CMS role. - Work Environment: Access to a private, dedicated space to conduct work effectively to meet the requirements of the position. Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health - Experience conducting health-related assessments and facilitating the care planning processes - Bilingual skills, especially English-Spanish Education Required: - Associate’s degree with relevant experience in a health care-related field Or - Practical Nurse degree/certificate with active state licensure. Preferred: - Bachelor’s degree in healthcare or a related field Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. What You’ll Work On Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region. - Acts as a senior clinical interface between the medical community and the business. - Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly. - Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts. - Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players. - Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals. - Provides insight, guidance, and feedback to management on market feedback and components of next generation of products. - Provides regional EP procedural case coverage. - Provides additional back-up support to EP Sales Representatives in the following areas: - Sales support; - Regional training seminars; - Clinical studies/data collection; - Trouble Shooting; and, - New product in-service training to physicians, nurses and sales representatives. - Mentors and provides leadership for less experienced Clinical Specialists. - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. - Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials. - Assists Sales with advanced product demonstrations to visiting physicians and sales personnel. - Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends. - Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. - Performs related functions and responsibilities, on occasion, as assigned. Required Qualifications - Bachelor’s degree or equivalent experience required - Requires a minimum of 1 year in previous position. - Minimum of 3 years of clinical experience (internal or external). - Prior industry/competitive experience (if external). - Solely dedicated to EP support. - IBHRE EP certified. - Considered top performer amongst peers. - Ability to perform complex cases in EP solo. - Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases. - Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio. - Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area. - Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s). Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $78,000.00 – $156,000.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: EP Electrophysiology LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Yes SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf